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    Hi, there... I'm trying to reinstall the windows XP but the original product key sticked on my computer is showing as a invalid one, and also the product key from the diagnostic report is totally different from the one I've been trying in. shouldn't the product key be the same? what about the one I tried being invalid? Please help me...

     

    Thank You...

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-P3F3J-WBWJV-7MVQ3
    Windows Product Key Hash: E/0ZsaX8VpUuB6RwsErQLDKxF+Q=
    Windows Product ID: 76487-OEM-2211906-00865
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {5F414E77-1769-471C-98BA-0D7E07389009}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5F414E77-1769-471C-98BA-0D7E07389009}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7MVQ3</PKey><PID>76487-OEM-2211906-00865</PID><PIDType>2</PIDType><SID>S-1-5-21-2759440440-3403456131-2214737301</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire SA85/AP S285 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-C4</Version><SMBIOSVersion major="2" minor="3"/><Date>20060331000000.000000+000</Date><SLPBIOS>AcerSystem ,AcerSystem </SLPBIOS></BIOS><HWID>157038D70184405D</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>VistaMizer</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>48EB56E82DD5070</Val><Hash>al8+BwYNDhvY7dBFvdpd4MEeyhg=</Hash><Pid>70141-056-5951816-56815</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Sunday, January 20, 2008 12:18 PM

Answers

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    Hello thiagolyr,

     

    Your Acer Aspire machine has Genuine XP Pro installed.

     

    Regarding your Product Key, in this case, it is expected and normal that the Product Key (PK) on the Certificate of Authenticity label be different from the one reported by the mgadiag utility.  The Product Key being reported by the mgadiag utility is the valid, Genuine PK issued to Dell by Microsoft to use to deploy their standard Windows XP Pro installation to their many computers.  Microsoft allows major manufacturers to do it this way because it would be way too time consuming and cumbersome for these big computer manufacturers to do a separate installation and activation for every one of the millions of computers they sell. 

    Your Office 2003 Standard is being identified as Genuine, too.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, January 21, 2008 6:46 PM

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    Hello Thiagolyr,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    Please download and run the MS Genuine Diagnostic Tool utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Monday, January 21, 2008 4:57 PM
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    Hello thiagolyr,

     

    Your Acer Aspire machine has Genuine XP Pro installed.

     

    Regarding your Product Key, in this case, it is expected and normal that the Product Key (PK) on the Certificate of Authenticity label be different from the one reported by the mgadiag utility.  The Product Key being reported by the mgadiag utility is the valid, Genuine PK issued to Dell by Microsoft to use to deploy their standard Windows XP Pro installation to their many computers.  Microsoft allows major manufacturers to do it this way because it would be way too time consuming and cumbersome for these big computer manufacturers to do a separate installation and activation for every one of the millions of computers they sell. 

    Your Office 2003 Standard is being identified as Genuine, too.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, January 21, 2008 6:46 PM
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    I'm trying to reinstall the windows XP by using the original CD, but when I try to do it, the installer show me that my product key is invalid. Also, I tried the product key sticked beside my PC. I would like to know why is my product key being invalid and how can I find a valid one...

     

                                                                                                                                    Thanks, Thiago Lyr

    Tuesday, January 22, 2008 3:38 AM
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    How to replace missing Microsoft software: http://support.microsoft.com/kb/326246

    Tuesday, January 22, 2008 3:40 AM
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    Thiago lyr,

     

    Curious. Can you please share with us what you mean by using the original Windows XP CD? Also please provide us with the manufacturer of the computer which you are using the Windows XP CD on. Please tell us:

     

    What the COA sticker and CD indicates:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

     

     

    Thank you very much,

     

    Stephen Holm, MS

     

    Tuesday, January 22, 2008 9:10 PM