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You may be a victim of software counterfieting..What gives???? RRS feed

  • Question

  • I got the same thing popped up this morning, unreal - everything is legit, activd online twice, did the phone thing too.... nothing works - aero is disabled and i can't set any theme.... not only that but after running xp for 4+ years w/o a BSOD I have been getting Vista BSOD's 2-3 times a week since I finally installed it 2 months ago. This is really frustrating to say the least.

    Here's my diag info, any help would be appreciated.

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-GHXYJ-9PXXK-D9Y9B
    Windows Product Key Hash: ehB+jVEmrIKDkCA6iBnA4dQjLc4=
    Windows Product ID: 89580-447-3992982-71190
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {AEDA349C-07E7-4985-9626-F828E4B72D1F}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18152

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Swiss\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AEDA349C-07E7-4985-9626-F828E4B72D1F}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-D9Y9B</PKey><PID>89580-447-3992982-71190</PID><PIDType>5</PIDType><SID>S-1-5-21-77591784-3493532525-1299214947</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N32-SLI DELUXE ACPI BIOS Revision 2205</Version><SMBIOSVersion major="2" minor="4"/><Date>20090302000000.000000+000</Date></BIOS><HWID>AD323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00142-447-399298-00-1033-6002.0000-1842009
    Installation ID: 012110483174569341488755060053530956187244944380456422
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: D9Y9B
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OgAAAAMAAwABAAEAAwABAAAAAgABAAEAeqiWsm7FkXv6aKw73M2SAB62POCN75r18vRiG67drFaOLg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC Nvidia ASUSACPI
      FACP Nvidia ASUSACPI
      HPET Nvidia ASUSACPI
      MCFG Nvidia ASUSACPI
      SSDT PTLTD  POWERNOW

    Friday, July 3, 2009 6:52 PM

Answers

  • Hello Swiss Cheese,

      Your Vista is showing Genuine and I don't see any other errors.  Sometines a program can have an error at bootup that may cause Vista to go Non-Genuine for a split second. Vista immediatly recovers from the error and returns to a Genuine state, but unfotunatly, it can take up to two reboots for all of Vista's systems to reset to the Genuine state.

     Would you reboot twice and see if Vista still shows as Non-Genuine.

    If Vista still shows as non-Genuine, I recommend opening a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029

    Thank you,
    Darin MS
    Monday, July 6, 2009 8:43 PM

All replies

  • This si really great, crippled vista usage just sux. Can anyone please help?
    Saturday, July 4, 2009 3:31 PM
  • Hello Swiss Cheese,

      Your Vista is showing Genuine and I don't see any other errors.  Sometines a program can have an error at bootup that may cause Vista to go Non-Genuine for a split second. Vista immediatly recovers from the error and returns to a Genuine state, but unfotunatly, it can take up to two reboots for all of Vista's systems to reset to the Genuine state.

     Would you reboot twice and see if Vista still shows as Non-Genuine.

    If Vista still shows as non-Genuine, I recommend opening a (no cost) support request at http://go.microsoft.com/fwlink/?linkid=52029

    Thank you,
    Darin MS
    Monday, July 6, 2009 8:43 PM
  • Thanks for the reply, over the course of the past 2 days i've rebooted about a dozen times and this is what it still shows (and it's still in crippled mode)

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-GHXYJ-9PXXK-D9Y9B
    Windows Product Key Hash: ehB+jVEmrIKDkCA6iBnA4dQjLc4=
    Windows Product ID: 89580-447-3992982-71190
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {99D125B4-2E79-44AE-A297-952FD694FA05}(2)
    Is Admin: No
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18152

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Swiss\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CDE3F23D-A114-42CF-83D8-F1DBC1011C89}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-D9Y9B</PKey><PID>89580-447-3992982-71190</PID><PIDType>5</PIDType><SID>S-1-5-21-77591784-3493532525-1299214947</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N32-SLI DELUXE ACPI BIOS Revision 2205</Version><SMBIOSVersion major="2" minor="4"/><Date>20090302000000.000000+000</Date></BIOS><HWID>AD323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00142-447-399298-00-1033-6002.0000-1842009
    Installation ID: 012110483174569341488755060053530956187244944380456422
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: D9Y9B
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OgAAAAMAAwABAAEAAwABAAAAAgABAAEAeqiWsm7FkXv6aKw73M2SAB62POCN75r18vRiG67drFaOLg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Nvidia  ASUSACPI
      FACP   Nvidia  ASUSACPI
      HPET   Nvidia  ASUSACPI
      MCFG   Nvidia  ASUSACPI
      SSDT   PTLTD   POWERNOW

     

    Monday, July 6, 2009 11:09 PM
  • just as an update, I got the below 3 days ago and sent numerous requests for a followup....... nothing to be heard from. nice.

    Dear Wojciech,

     

    Thank you for contacting Microsoft Windows Update Support. My name is Vito, and I am glad to work with you. You can contact me directly by sending an email to my account: v-30vipa@mssupport.microsoft.com with the Case ID SRX1106375020 in the subject line.

     

    From your description, I understand a message was received stating you may be a victim of software counterfieting. If I have misunderstood your concern, feel free to let me know.

     

    I understand the inconvenience you have experienced. Please be assured that I will do my best to help you.

     

    The validation issue can be caused by several factors, such as incorrect local system settings or an incorrect Product Key. The troubleshooting process can be time consuming, but please be assured that I will assist you through the course of this case.

     

    Before moving on, please let me know if you have visited the MGA Diagnostic webpage located at the address below:

     

    http://www.microsoft.com/genuine/diag/

     

    On the above website, we can test some system settings and confirm that there are no Internet Explorer (IE) settings or other factors blocking the validation process.

     

    If you have accessed the site but the validation issue persists, I suggest we try the following steps to test this issue:

     

    Step 1: Test the issue in Clean Boot
    ===========================
    1. Click the "Start" Button, type "msconfig" (without quotation marks) in the Start Search field and press the "Enter" key to start "System Configuration Utility".

     

    Note: System Configuration Utility requires administrative privileges, please click "Continue" when the User Account Control dialog-box appear.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

     

    3. Click the "Startup" tab and take note of the items that are checked and the items that are unchecked, as we will want to return your computer to this configuration when we are finished. After you have noted the checked items, click "Disable all".

     

    4. Click "OK".

     

    After that, please restart the computer and validate the system again to check if the issue still persists.

     

    NOTE: We can check on Normal Startup in the General tab to roll back to Normal Mode after we get this issue resolved.

     

    Step 2: Run the MGA Diagnostic Tool to troubleshoot this issue
    ===============================================
    1. Please open Internet Explorer and visit the following link to download the MGA Diagnostic Tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    2. Save the "MGADiag.exe" file to the "Desktop", and then double click on the file to run the tool.
    3. Click the “Continue” button.
    4. Under the “Windows” tab, click the "Resolve" button if it is highlighted.
    5. Restart the computer and visit the following website to validate Windows again.

     

    http://www.microsoft.com/genuine/default.aspx?displaylang=en

     

    However, if an error is still encountered when validating Windows, please capture a screenshot for further research:

     

    Screenshot:
    =========
    1. When the error appears, please press the "Print Screen" key (PrtScn) on your keyboard.
    2. Click the "Start" Button, point to "All Programs", point to "Accessories" and then click "Paint".
    3. In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save", the "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: screenshot1.
    Note: Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box. Save the screenshot file to your "Desktop".
    4. Please return to the "Desktop" and find the screenshot file we have saved and send it to me as a mail attachment to v-30vipa@mssupport.microsoft.com.

     

    In order to provide more effective suggestions, please also assist me in collecting the following information.

     

    WGA Diagnostic Result
    ================
    1. Please locate the "MGADiag.exe" file we downloaded to the "Desktop" earlier
    2. Double click on the file to run the tool.
    3. Click the “Continue” button.
    4. Under the “Windows” tab, click the "Copy" button.
    5. Open an email, and paste (when editing the email, press Ctrl + V) the information collected by the tool.
    6. Please send the email to me at v-30vipa@mssupport.microsoft.com

     

    Note: When attaching files to emails, the process will vary depending on the email application being used. While you are composing the email, most applications will provide you with either an "Attach" button or Paper Clip Icon to click in order to attach a file. After clicking this button/icon you must browse to the file you wish to attach and select it by either double clicking it or clicking it once and then clicking on the "Attach" button.

     

    Product Key
    ==========
    The MGA Diagnostic Tool can only collect a part of the Product Key, therefore, please enclose the entire 25 digit Product Key as well and I will help you to verify if it is valid. It should be printed on the CD package or a sticker on your computer. To help locate your Windows Product Key, we can also refer to the following link:

     

    http://www.microsoft.com/genuine/downloads/LocateProductKey.aspx?displayLang=en

     

    Please also let me know the Operating System version for the Product Key, such as: “Windows Vista Home Basic”, “Windows Vista Business”, “Windows Vista Home Premium” or “Windows Vista Ultimate”. It can also be found on the Certificate of Authenticity (COA) of your computer.

     

    Your feedback is very important to us. Please send me a reply on the results for the suggestions above at your earliest convenience. If anything is unclear or there are any questions about the steps, please do not hesitate to let me know. I will be glad to help.

     

    I look forward to hearing from you.

     

    Best Regards,

     

    Vito Pang
    v-30vipa@mssupport.microsoft.com
    Microsoft Windows Update Professional
    ----------------------------------------------------
    Very satisfied customers are my top priority.

     

    Please let either myself or my manager know what you think of the level of service provided. You can send feedback directly to my manager, Charles Zhang at v-30chzh@mssupport.microsoft.com.

     

    You also can use our phone support. A phone engineer will be assigned to assist you going forward and he/she will have the access to the up-to-date case notes of the original case. You can call 1-866-234-6020 by reference our case ID.

    Thursday, July 9, 2009 1:07 PM
  • Ok so I finally reinstalled from scratch and everythign was fine up to today. I booted - Got a window to Active (I already did that!!!!!) then blue screen of death, next reboot it thinks it's not legit yet i can activate and verify it is.

    Jeeez.... I should have stuck with XP - Vista has been nothing but a giant headache so far. I mean MS cant validate their own valid OS.

    Tuesday, August 18, 2009 1:09 AM
  • Hello Swiss Cheese,

    Your wrote, "I have been getting Vista BSOD's 2-3 times a week since I finally installed it 2 months ago."

    You have either a hardware or software incompatibility.

    Please post your STOP error codes in a Vista general help forum for further assistance.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 18, 2009 1:33 AM