I'm reviewing the ready-to-use business processes that Microsoft has made available for download, and am having a very difficult time understanding how some of them are expected to work. It appears to me that some of them assume that the business processes
will be translated over a one-to-many relationship - from one parent entity to multiple child entities. I do not think this is supported, but wanted to ask the community if I might be missing something.
Take, for example, the Email Sales Campaign business process.
The process traverses the following entities:
- Campaign
- Email
- Campaign Response
- Lead
- Opportunity
So, in other words, you start a campaign with this process. From there, you create an email. Presumably, in a campaign, you are going to create a number of outbound emails that generate a number of campaign responses, each of which may or may
not result in a lead and then an opportunity.
But my understanding of a business process is that a campaign can result in one (and only one) email that is a part of the same business process. If that is correct, then this business process would use only a single email, with one response, one lead
and one opportunity - which seems like overkill for a campaign.
Have I missed something? Is there a way that a single business process can "fork out" to multiple child records? I could not find this in any of the documentation and could not see a way to do it myself.
Kind regards,
Geoff Ables
C5 Insight
