locked
Please help Analyze Microsoft Genuine Advantage Tool Results RRS feed

  • Question

  • Hi--I am having trouble with my Toshiba laptop, and ran the aforementioned diagnostic tool, can someone help me interpret these results please?  My laptop was repaired about a year ago and they reinstalled Windows, and now I am wondering if it can be fixed, or if I need to look at buying a new one...if I can salvage this laptop that would be ideal.

    Here are the results of the report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-27Q29-YX27W-J44RW
    Windows Product Key Hash: 24tf2fixt6Xk3/yoPHWkfbSlU5U=
    Windows Product ID: 55274-640-5342511-23584
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {A69062E7-398B-4EE6-B1F0-215F5685E2BF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A69062E7-398B-4EE6-B1F0-215F5685E2BF}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-J44RW</PKey><PID>55274-640-5342511-23584</PID><PIDType>1</PIDType><SID>S-1-5-21-776561741-1060284298-682003330</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8530w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68PDV Ver. F.0F</Version><SMBIOSVersion major="2" minor="4"/><Date>20090911000000.000000+000</Date></BIOS><HWID>4D393407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65085</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1FFEA:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|106D2:Compaq Computer Corporation|106D2:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|106D2:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    • Moved by Noel D PatonEditor Tuesday, October 2, 2012 7:20 PM Move to appropriate XP forum (From:Windows 7 Genuine Advantage Validation Issues (Windows 7))
    Sunday, September 2, 2012 9:27 PM

Answers

  • Unfortunately, someone installed a non-genuine Volume License copy of Windows XP Professional on your computer.  I would suggest contacting Toshiba Support and request the appropriate Windows recovery disc for your specific Toshiba model PC.

    However, if you actually have a HP Elite notebook PC (as your MGA Report indicates), please see: Looking for HP Recovery Discs?

    P.S.  Your installed copy of Microsoft Office Enterprise 2007 is also non-genuine.  You can purchase a genuine Microsoft Office suite from the Microsoft Store.


    Carey Frisch


    Sunday, September 2, 2012 9:39 PM
    Moderator