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updates refuse to install RRS feed

  • General discussion

  • Everytime there is an update to OneCare they refuse to install and tell me to uninstall and reinstall my entire one care system.  Same result on both of kids' PCs.  I have used other products in the past for virus protection and none of them have ever been this painful to manage.
    Friday, February 8, 2008 1:21 AM

All replies

  • I'm sorry that you experienced bad upgrade experience. Many people encountered issues with the initial 1.6 to 2.0 upgrade and a lesser number with the latest upgrade from 2.0.2500.14 to 2.0.2500.22

    Unfortunately, these upgrades replaced many core components and  the 1.6 to 2.0 had some service startup issues if the correct dependencies were not there, as well as conflicts with some other services. A reinstall was the best fix in these cases.

    I am hopeful we won't see this situation again. These were painful upgrades for some.

    -steve

     

    Friday, February 8, 2008 1:49 AM
    Moderator