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Backup Fails For One Particular Machine RRS feed

  • Question

  • I'm running Windows Home Server v1 with Power Pack 3 and all the latest updates. The server successfully backs up several machines. However, I'm having trouble with a particular computer which has never been backed up successfully. There are two partitions on the laptop, the vendor recovery partition and the C drive containing Windows 7 Home Premium. The backup starts ok and the recovery partition appears to be backed up successfully. When it moves onto the C drive the process fails. Here is the backup log from the last attempted backup:

    Created at 10/12/2011 21:06:44
    ***** Started at 10/12/2011 21:06:44 ***
    ***** Started at 10/12/2011 21:06:44 ***
    [1]111210.210644.4785: Status: Start
    [1]111210.210649.3145: Status: Connect to server SERVER, session 29243dfc-7905-4b5a-b4c0-c644c13d76e6, protocol 20
    [1]111210.210650.5937: Status: Volume d5eb33f3-9d07-11e0-9867-806e6f6e6963 = (Recovery)
    [1]111210.210650.5937: Status: Volume d5eb33f4-9d07-11e0-9867-806e6f6e6963 = C:
    [1]111210.210652.3721: Status: Acquire volume shadows
    [1]111210.210657.2082: Status: Volume 1 of 2 is (Recovery) size 15728640000 used 5927231488
    [1]111210.210657.4890: Status: Start volume (Recovery) using \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy26
    [1]111210.210657.6294: Status: Volume (shadow) size 15728635904 used 6392795136
    [1]111210.210657.6918: Status: File records: 247 sent, 19 changed, 16 metadata, 247 received (bytes sent=0 received=4639)
    [1]111210.210657.7074: Status: Prepare fixups: total restore size 12130041856
    [1]111210.210657.7386: Status: Determine changed: scan 19697 size 80678912
    [1]111210.210659.1894: Status: Determine changed: scanned 19697 of 1445620 total with 4 fixups (bytes sent=390485 received=0)
    [1]111210.211353.8693: Status: Server phase Reorganize1 complete
    [1]111210.211354.1189: Status: Send changed: 100 requested of 19697 total
    [1]111210.211354.3061: Status: Send changed: 100 sent with 0 fixups (bytes sent=409600 received=77)
    [1]111210.211354.3841: Status: AutoExclusion RecycleBin 1769472
    [1]111210.211354.3841: Status: AutoExclusion ShadowVolumes 469762048
    [1]111210.211354.3841: Status: Total size of excluded files 471531520
    [1]111210.211354.3997: Status: Directory exclusion RecycleBin size 1769472 for \$RECYCLE.BIN
    [1]111210.211354.3997: Status: File exclusion ShadowVolumes size 469762048 for \System Volume Information\26{3808876b-c176-4e48-b7ae-04046e6cc752}
    [1]111210.211357.5821: Status: Server phase Reorganize2 complete
    [1]111210.211357.5821: Status: Volume 2 of 2 is C: size 304237338624 used 43072348160
    [1]111210.211357.7537: Status: Start volume C: using \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy27
    [1]111210.211358.7989: Status: Volume (shadow) size 304237334528 used 43593158656
    [1]111210.211428.5169: Status: File records: 144074 sent, 144057 changed, 17 metadata, 0 received (bytes sent=2868600 received=1)
    [1]111210.211428.5481: Status: Prepare fixups: total restore size 167618805760
    [1]111210.211429.1877: Status: Determine changed: scan 6219148 size 25473630208
    [1]111210.211440.9034: Status: Exception: ClientException
    [1]111210.211440.9034: Status:          : COMException
    [1]111210.211440.9034: Status:          : Incorrect function. (Exception from HRESULT: 0x80070001)
    [1]111210.211440.9034: Status:          :    at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
       at Microsoft.HomeServer.Common.Client.Win32.ThrowLastError()
       at Microsoft.HomeServer.Backup.NTFS.VolumeBuffer.EndRead()
       at Microsoft.HomeServer.Backup.NTFS.ClusterBitMapReader.Next()
       at Microsoft.HomeServer.Backup.BackupOp.BackupOperation.DoClusterPass1()
       at Microsoft.HomeServer.Backup.BackupOp.BackupOperation.RunWithoutCatch()
       at Microsoft.HomeServer.Backup.BackupOp.BackupOperation.Run()
       at Microsoft.HomeServer.Backup.BackupOp.BackupSetOperation.RunWithoutCatch()
       at Microsoft.HomeServer.Backup.BackupOp.BackupSetOperation.Run()
    [1]111210.211440.9190: Status: Bytes sent=4394111, bytes received=5148, 0 reconnects
    [3]111210.211440.9190: Error: ReconnectableStream: Read catch IOException Unable to read data from the transport connection: A blocking operation was interrupted by a call to WSACancelBlockingCall., generation 1, reconnect

    I have tried the following so far:

    • Ran Chkdsk with the various switches suggested in other forum posts; the laptop reports that Chkdsk is not necessary and if forced to run doesn't report any errors
    • Repaired and also uninstalled and reinstalled the Windows Home Server client on the computer. I've removed and re-added the machine into the Home Server. I've checked that the version of the Home Server Client is 'matched' to the server and is the same version found on clients that successfully backup
    • Tried backing up the laptop using a wired ethernet connection (it will usually back up over wireless)

    As far as I'm aware the laptop doesn't contain any other imaging software apart from the Home Server Client and doesn't have any security software running apart from Windows Firewall and Microsoft Security Essentials. The laptop has plenty of free disk space on its C drive.

    Any ideas?

    Tuesday, December 13, 2011 1:41 PM

Answers

  • For those of you who are interested in a solution to this issue I finally have one. I did upgrade to WHS 2011 but unfortunately the backups still failed for the laptop. The logs didn't indicate what the problem could be. One thing I have never seen suggested is the possibility of hardware issues with the HDD itself. I decided to go into the Dell Diagnostics Utility and run the hard drive tests and low and behold one of the tests failed. In particular the 'Drive self-test' which failed with a read error. Thankfully the system is still under warranty so I've had the drive swapped out and the laptop's just completed a backup successfully. It's one of those ones where the computer appears to run absolutely fine that you don't think it could be a hardware issue.

    Anyway, I hope this helps out anyone else having these problems.

    • Marked as answer by nickterry Saturday, February 18, 2012 4:43 PM
    Saturday, February 18, 2012 4:42 PM

All replies

  • Anyone? I guess it's time to see if WHS 2011 fares any better...
    Friday, January 20, 2012 1:51 PM
  • For those of you who are interested in a solution to this issue I finally have one. I did upgrade to WHS 2011 but unfortunately the backups still failed for the laptop. The logs didn't indicate what the problem could be. One thing I have never seen suggested is the possibility of hardware issues with the HDD itself. I decided to go into the Dell Diagnostics Utility and run the hard drive tests and low and behold one of the tests failed. In particular the 'Drive self-test' which failed with a read error. Thankfully the system is still under warranty so I've had the drive swapped out and the laptop's just completed a backup successfully. It's one of those ones where the computer appears to run absolutely fine that you don't think it could be a hardware issue.

    Anyway, I hope this helps out anyone else having these problems.

    • Marked as answer by nickterry Saturday, February 18, 2012 4:43 PM
    Saturday, February 18, 2012 4:42 PM