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WGA false positive validation failure RRS feed

  • Question

  • Here we go again.  WGA has declared, "You may be a victim of software counterfeiting.  This copy of Windows did not pass genuine Windows validation.", once again.  WGA false positives have cost me literally days of lost work time since I started using XP Pro and have never once identified an actual case of piracy.

    It is also impossible to find any direct contact phone number to get Microsoft to check this out and correct the problem.

    The "resolve now" web link gives no indication of the "error".  None of the support links are of any help. Downloading and running the WGA utility at http://www.microsoft.com/downloads/thankyou.aspx?familyId=afd45b36-3d77-4259-801c-d31a9a90cdcf&displayLang=en does not correct the problem.  One of the pages suggests I should, "Your computer is not properly configured to run the Microsoft validation process. Click Resolve Now to continue. ". Doing so yields a web page that says, " Do you see Internet Explorer's Info Bar displayed as shown in this picture? If so, follow the two steps below to install the Microsoft Genuine Advantage ActiveX controls from Microsoft. If not, and installation of the ActiveX control does not occur, try installation again.".  I can try installation again all day and the result is the same.

    This exact issue has happened to me over a dozen times on more than a half dozen computers over the last several years and Microsoft does not seem to care whether or not it ever gets resolved.  All of these cases eventually resolve themselves, presumably when Microsoft detects that they have made an error but I would sure like to seem them resolve these faster and provide some sort of emergency number one could call insuch situations.

    This time it involves a notebook that has been running the OEM installed copy of XP Pro for several years (HP Notebook).  It was fine as late as 48 hours ago but this morning it has decided it is counterfeit.

    Honestly, having paid out thousands of dollars in license fees to Microsoft, I expect better.  WGA false positives are completely out of control.

    Please get me some sort of update as soon as possible.

    Bob Roman

    Monday, August 3, 2009 2:00 PM

Answers

  • Hello Bob Roman,

    Now that you have posted the mgadiag utility report, we can analyze your situation and offer a solution.

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    A geogrpahically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently (end of March, 2009 for time zones other than USA, and very recently [last week] for some USA time zones) had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.

    Also note that the installed license for XP Pro is a Volume License.  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.  The current nongenuine installation of XP did NOT come from HP/Compaq.  The most common way these things end up this way is if you had your computer "fixed" by an untrained computer repair technician or perhaps by well-meaning friend, who probably used a downloaded copy of XP Pro along with a widely pirated Volume Licensing Key.

    Look on the computer or in the materials that came with your computer to see if you have a Windows Certificate of Authenticity (CoA) and/or an Office Certificate of Authenticity.  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or another version or edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In your case we would expect to see "Compaq," "HP," or "HPQ."

    4.  DO NOT post the Product Key printed on the CoA.

    5.  Windows XP and Office XP purchased in retail packaging will have the CoA on the retail package boxtop, and will have the Product Key on a yellow-orange label affixed to the CD holder folder inside the box.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    If the CoA on your computer is for XP Pro, then the first thing to try is the Product Key Updater Utility here:  http://go.microsoft.com/fwlink/?linkid=45668  Running this utility will attempt to screen about 6,000 files for itegrity and then if possible, convert your nongenuine installation of XP Pro VLK back to a genuine installation of XP Pro OEM.  The PK Updater is not always able to handle severely cracked installations of XP.

    If the CoA is not for XP Pro, or the PK Updater cannot handle the situation, then your only available alternative is to backup and offload your data and use the HP/Compaq supplied Recovery Solution to Recover the computer back to a factory-fresh installation of the original XP installed.  The Recovery Solution is usually a hidden Recovery partition, or a set of CDs, or both.

    If you end up having to do the Recovery, please consult with HP/Compaq tech support personnel or documents to get further detailed instructions on how to do that.

    Addendum:  BTW, the mgadiag utility is reporting that your installation of Office 2003 Professional is a Genuine Retail installation, so no worries there! :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 3, 2009 3:59 PM

All replies

  • 90 minutes later:  Not much progress and no answers forthcoming from Microsoft.  Finally, one of the help pages reports something and tells me, "This copy of Windows did not pass genuine validation. The product key found on this computer is not valid for use in your region. [Hide details] The product key is a unique identifier assigned by Microsoft and genuine validation verifies that the copy of software installed on a computer is properly licensed. If this key is missing or incorrect, it may indicate the presence of counterfeit software and your computer may be at risk. Certain types of Windows product keys are only valid in specific locations. If those keys are used outside of the intended area(s), validation will fail. If your computer belongs to your company or organization, contact your system administrator for assistance. More information about how system administrators can resolve this issue can be found in the Microsoft Help and Support Center (KB 328874). Get Genuine Windows Now"

    This is on a HP/Compaq notebook purchased with Windows installed.  It has been running on this machine for years and has passed validation dozens of times.  But today it is suddenly "valid for use in your region".

    There are several other issues in this forum that seem similar and the stock response to them is "We understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.  1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights. 2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option. http://www.microsoft.com/genuine. If the above steps did not resolve your issue lets continue with the steps below. If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Windows. http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en. Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool: http://go.microsoft.com/fwlink/?linkid=52012. You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted. Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair. 1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”. 2.      Please return to this post and “Paste” the results here for additional review. Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us: 1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows? 2.  Does it read "OEM Software" or "OEM Product" in black lettering? 3.  Or, does it have the computer manufacturer's name in black lettering? 4.  DO NOT post the full Product Key that may be printed on the CoA. Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted."

    The validation webpage continues to fail with an error indicating,

    "Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB5; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3)
    Timestamp: Mon, 3 Aug 2009 12:23:34 UTC


    Message: 'LegitCheck' is undefined
    Line: 648
    Char: 13
    Code: 0
    URI: http://www.microsoft.com/genuine/validate/?displaylang=en&sGuid=14fde134-d4f6-4300-915e-99a464d76b72"

    The WGA tool reports,

    "Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23498
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {BBD92141-B601-4AAE-A7FD-80535847012F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BBD92141-B601-4AAE-A7FD-80535847012F}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>55274-640-8365391-23498</PID><PIDType>1</PIDType><SID>S-1-5-21-1220945662-854245398-682003330</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP COMPAQ NW8440</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68YVD Ver. F.15</Version><SMBIOSVersion major="2" minor="4"/><Date>20071123000000.000000+000</Date></BIOS><HWID>27983407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>281277BED93E5DE</Val><Hash>KIc/xWgHwUGVpDuKmikblLWPd/A=</Hash><Pid>70145-751-0017695-57615</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: A5CC:Compaq Computer Corporation|1408C:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|14032:Compaq Computer Corporation|14032:Compaq Computer Corporation|141AA:GENUINE C&C INC|1FFEA:Hewlett-Packard Company|14032:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A"

    I am scheduled to meet with a development team and a key customer tomorrow in Boston and it looks as though my computer will not be of any use to me.  It sure would be nice to get some sort of response.

    Bob Roman

    Monday, August 3, 2009 3:45 PM
  • Hello Bob Roman,

    Now that you have posted the mgadiag utility report, we can analyze your situation and offer a solution.

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    A geogrpahically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently (end of March, 2009 for time zones other than USA, and very recently [last week] for some USA time zones) had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.

    Also note that the installed license for XP Pro is a Volume License.  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.  The current nongenuine installation of XP did NOT come from HP/Compaq.  The most common way these things end up this way is if you had your computer "fixed" by an untrained computer repair technician or perhaps by well-meaning friend, who probably used a downloaded copy of XP Pro along with a widely pirated Volume Licensing Key.

    Look on the computer or in the materials that came with your computer to see if you have a Windows Certificate of Authenticity (CoA) and/or an Office Certificate of Authenticity.  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or another version or edition of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In your case we would expect to see "Compaq," "HP," or "HPQ."

    4.  DO NOT post the Product Key printed on the CoA.

    5.  Windows XP and Office XP purchased in retail packaging will have the CoA on the retail package boxtop, and will have the Product Key on a yellow-orange label affixed to the CD holder folder inside the box.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    If the CoA on your computer is for XP Pro, then the first thing to try is the Product Key Updater Utility here:  http://go.microsoft.com/fwlink/?linkid=45668  Running this utility will attempt to screen about 6,000 files for itegrity and then if possible, convert your nongenuine installation of XP Pro VLK back to a genuine installation of XP Pro OEM.  The PK Updater is not always able to handle severely cracked installations of XP.

    If the CoA is not for XP Pro, or the PK Updater cannot handle the situation, then your only available alternative is to backup and offload your data and use the HP/Compaq supplied Recovery Solution to Recover the computer back to a factory-fresh installation of the original XP installed.  The Recovery Solution is usually a hidden Recovery partition, or a set of CDs, or both.

    If you end up having to do the Recovery, please consult with HP/Compaq tech support personnel or documents to get further detailed instructions on how to do that.

    Addendum:  BTW, the mgadiag utility is reporting that your installation of Office 2003 Professional is a Genuine Retail installation, so no worries there! :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 3, 2009 3:59 PM
  • Thanks for the reply Dan.  At least part of the problem is resolved.  Microsoft seems to agree now that this is a valid installation of Windows.  The diagnostics website (http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en&cnt=1), however, is not entirely in agreement.  It says,

    "Microsoft Genuine Advantage Diagnostic Results
    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled
    Passed Windows validation ActiveX loaded
    Failed Office validation ActiveX loaded
    Failed Validation Self-help ActiveX loaded"

    As before, one can click "resolve now" and "try installation again" as often as one likes but the Microsoft resources cannot resolve the problem.  There is no IE info bar.  I cannot click what is not there.  Where is the plan B option when things do not work exactly as Microsoft imagined they would?

    So I have little confidence that they will reliably continue to recognize legitimate (and paid-for) installations of Windows and Office as genuine.  Even if they do suspect a problem, why not just contact me so I can clear it up and provide them all the documentation and proof they could want?  What is the direct phone number for the WGA folks?  It would sure save us all a lot of time.

    Microsoft knows me and how to contact me since I am a registered partner.  I would have thought they would offer some sort of assistance considering how much business I have brought them over the last decade or more.  They suggest on one of the WGA web pages that 'false positives are rare' but I have never seen a true positive from WGA.  By comparison I have seen more than a dozen false ones.  There are some serious flaws with this process and Microsoft demands that end users do all the work to resolve them.  They should do better by people like myself who support them.

    Thanks again Dan.

    Bob Roman
    Monday, August 3, 2009 5:59 PM
  • Hello Bob Roman,


    The current installation of XP Pro on the computer is NOT genuine.  That is what the mgadiag report you posted is telling us.

    However, if the computer came from HP/Compaq with a genuine installation of Windows, the Certificate of Authenticity (CoA)affixed to the computer will describe which Windows it came with.

    In order to Get Genuine, you have to put that version and edition of Windows, as described on the CoA, back onto the computer.

    If you are lucky, the Product key Updater might be able to get it done.

    If not, you have to do a clean installation of Windows (as described on the CoA) onto the computer.  Once that's done, it will be Genuine once again.

    If your computer does not have a CoA affixed to it, then that means it came from HP/Compaq without a Windows license.  If so, in order to run Windowss on your computer, you would need to purchase a Genuine Full Retail license for the Windows version and edition of your choice and install it on the computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, August 3, 2009 6:29 PM
  • Well Dan, the current installation of XP Pro is the one HP installed and delivered the notebook with.  It does have a COA sticker and that number seemed to satisfy the Microsoft utility app.  At least the desktop nastygram has disappeared and Microsoft update is working again.

    I cannot imagine why the Office validation ActiveX failed to load or why the Validation Self-help ActiveX also failed to load but, since I am forced to work for a living, I cannot spend much more time troubleshooting Microsoft's process problems.  I would gladly put more effort into it if they were even a little cooperative about it but Microsoft is way too secretive about what the nature of the problem is, they fail to provide any good real-time reslution alternatives and they treat me like I am their adversary.  To say it is discouraging would be an understatement.

    I checked back with the other owners of this machine before I came to this company.  No one other than HP had any opportunity to change the version/edition of Windows in this machine.  If it was the wrong one, it came from the factory that way.  The operating system has never been re-installed during the life of this system.

    I appreciate you pointing me to the product key updater.  It seems to have solved the immediate problem.  I hope if this happens again Microsoft has improved their process to the point that I will be able to speak to someone immediately, in real-time, provide the necessary proof/documentation and get back to work without losing the better part of a day in the process.

    Thanks for your kind consideration.

    Bob Roman
    Monday, August 3, 2009 7:00 PM
  • Hello Bob Roman,

    Thank you for posting back to keep us updated on your situation.

    It sounds like running the Product Key Updater utility changed that nongenuine installation of XP Pro on your HP/Compaq computer back to a genuine installation.

    You can verify that a major change was made by re-running the mgadiag utility and comparing the original nongenuine report to the current, now-back-to-being-genuine report.  If you get a chance, could you post the fresh report into a reply in this thread so we can verify all is as it should be now?

    Thank you!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, August 4, 2009 2:36 AM
  • Hi Dan.

    Sorry for the delay.  I was away.

    The mgadiag now yields:

    Microsoft Genuine Advantage Diagnostic Results
    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled
    Passed Windows validation ActiveX loaded
    Failed Office validation ActiveX loaded
    Failed Validation Self-help ActiveX loaded

    If I click the "resolve now" button I (again) get a page asking me to clinck the browser info bar to allow the activex control but, as before, there is no such info bar available to click.  Some of these utilities obviously do not work the way Microsoft's programmers intended.  But nobody's perfect.

    It seems a little extreme to disable someone's system for this sort of thing.  I got it resolved at the end of the day but I wonder how many people just give up(?)  There has to be a better way to protect intellectual property without punishing legitimate license holders.  Having been through this so many times, I guess I am sympathetic to both Microsoft and to the legitimate purchasers of their software.  I suppose it is the pirates who are ultimately at fault though...

    Thanks again.

    Bob Roman
    Friday, August 7, 2009 5:16 PM
  • Hello Bob Roman,

    I was refrring to the utility at this download http://go.microsoft.com/fwlink/?linkid=52012 that generates the big report.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, August 7, 2009 5:22 PM
  • Hello Bob Roman,

    Regarding these results you just posted:
    Microsoft Genuine Advantage Diagnostic Results
    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled
    Passed Windows validation ActiveX loaded
    Failed Office validation ActiveX loaded
    Failed Validation Self-help ActiveX loaded

    Your browser and its settings as reported in a previous mgadiag report are identical to what I just ran on the computer I am using now:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed




    But below are my computer's online daignostics results, which are different from yours in the last two lines:

    Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled
    Passed Windows validation ActiveX loaded
    Passed Office validation ActiveX loaded
    Passed Validation Self-help ActiveX loaded

    My resuts show my computer Passed while yours show Failed.

    The conclusion is that IE8 on both our computers is set to allow the Office validation active-x and and the Self-help active-x, but there is something on your computer that is preventing it from happening.

    Many third-party security applications, especially those marketed as "antispyware" applications, restrict the use of active-x.  Do you have such a utility installed that may be preventing the active-x applets from installing and/or running?
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, August 7, 2009 5:33 PM
  • Hello again Dan,

    The  http://go.microsoft.com/fwlink/?linkid=52012 utility reports:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RHBMH-CJMWX-H2H3T
    Windows Product Key Hash: 9pLgoweKXlVUManQLJiIaaUW8ZA=
    Windows Product ID: 55274-OEM-2266856-80222
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {BBD92141-B601-4AAE-A7FD-80535847012F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BBD92141-B601-4AAE-A7FD-80535847012F}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H2H3T</PKey><PID>55274-OEM-2266856-80222</PID><PIDType>3</PIDType><SID>S-1-5-21-1220945662-854245398-682003330</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP COMPAQ NW8440</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68YVD Ver. F.15</Version><SMBIOSVersion major="2" minor="4"/><Date>20071123000000.000000+000</Date></BIOS><HWID>27983407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>281277BED93E5DE</Val><Hash>KIc/xWgHwUGVpDuKmikblLWPd/A=</Hash><Pid>70145-751-0017695-57615</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: A5CC:Compaq Computer Corporation|1408C:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|14032:Compaq Computer Corporation|14032:Compaq Computer Corporation|141AA:GENUINE C&C INC|1FFEA:Hewlett-Packard Company|14032:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    This looks like an improvement to me although I am no expert.

    I do indeed have an antispyware application but it is set to allow all activex controls digitally signed by Microsoft.

    Bob Roman

    Monday, August 10, 2009 7:52 PM
  • My Mistake...  I just checked the firewall and it was, in fact, blocking mobile code.  I did not know you must disable the firewall for Microsoft's code to work.  I will need to re-enable the firewall of course but, when it is disabled, Microsoft's code seems to work as they expect it to work.

    Bob Roman

    Monday, August 10, 2009 8:05 PM