locked
hotmail password reset RRS feed

  • General discussion

  • I locked my hotmail account and do not have access to my alternate email account anymore. I also don't remember my secret question. This is NOT a free email account I pay an annual fee so I need phone support. does anyone know how to contact this people
    • Changed type JimR1Moderator Thursday, October 15, 2009 1:31 PM
    • Moved by JimR1Moderator Thursday, October 15, 2009 1:31 PM Off topic. (From:Windows Live OneCare General)
    Thursday, October 15, 2009 2:44 AM

All replies

  • This forum is for the discussion of Windows Live One Care. You can get  help with Hotmail here - http://windowslivehelp.com/Default.aspx
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh - Microsoft Security Essentials
    Thursday, October 15, 2009 1:38 PM
    Moderator
  •  

    Support for MSN or paid Hotmail Plus - http://support.msn.com - which will require you to sign in, so that's probably not going to help.
    Email me at sboots_at_mvps.org (replace _at_ with @) and be sure to put Hotmail Plus Help Needed in the subject line and I can send you the customer service phone number if you are in the US.
     

    Sorry to read that you are having problems with your Hotmail account. The "locked" message that you are encountering means that someone has tried to log into your account with an incorrect password too many times. It should unlock within 24 to 48 hours, but if you have forgotten your password and can't reset it through the usual means, see this page for information on how to get help with it:

    https://windowslivehelp.com/solutions/accounts/archive/2008/10/25/i-forgot-my-password.aspx


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Friday, October 16, 2009 12:29 PM
    Moderator