Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-3G9PQ-4FMTB-JMGXM
Windows Product Key Hash: 5+WKIZm+DB0CKhmb9RZ0O+LhCVY=
Windows Product ID: 89583-OEM-7359792-61516
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6001.2.00010300.1.0.003
CSVLK Server: N/A
CSVLK PID: N/A
ID: {B02DAE18-FCFE-4258-BEED-C63C05ADE56A}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6001.longhorn_rtm.080118-1840
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B02DAE18-FCFE-4258-BEED-C63C05ADE56A}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JMGXM</PKey><PID>89583-OEM-7359792-61516</PID><PIDType>3</PIDType><SID>S-1-5-21-50319936-798487075-3453871201</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.60</Version><SMBIOSVersion major="2" minor="4"/><Date>20071031000000.000000+000</Date></BIOS><HWID>B3313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Please bear with me while I set out the history of my problem.
In March I bought a brand new computer (Intel Quad Core processor, 4MB RAM) but without an operating system so I separately bought Windows Home Premium 64 bit and installed it.
After about a month I started getting a message about Windows not being genuine and Control Panel showed that my copy of Windows had not been activated. In Services, Software Licensing (although set to Automatic) had Stopped and I was therefore unable to validate Windows. When I tried to Start it I received an error message :
'Windows could not start the Sotware Licensing service on Local Computer. Error 3: the system cannot find the path specified'
At this time I lost various functionality including
Direct access to Control Panel
System Restore ceased to operate
The Print Spooler in Services stopped and could not be restarted, preventing me from printing anything.
After speaking by telephone to the technical experts at Microsoft and trying out countless things, none of which worked, I eventually decided to do a re-install of Vista and start afresh.
As soon as Vista was installed and after making it safe to do so I went on the net and activated and then validated my copy of Windows. Both of these actions were successful. But , beginning two days ago, I have got the exact same problems - can't activate, can't validate, Software Licensing has stopped in Services, loss of functionality etc!!
Is this going to happen every month or can anybody suggest a solution please? If you need any further info then please let know.
Thanks for your time.
Andrew
PS I know that the result of the WGA Validation Tool shows that my copy of Windows is genuine but I have just a few seconds ago tried to validate it again but with the same result - it failed!
