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Preinstalled Office? RRS feed

  • Question

  • I just bought my new acer aspire 9300 through amazon.co.uk and when I recieved it I used the provided CD to upgrade the OS that was already on the laptop to vista premium (i think it was home basic prior to this). When i launch any microsoft office product, primarily word, it aks for an activation key... I purchased the laptop under the impression that I was also getting the full version of office with it, along with the full version of norton anti-virus. However, both of these products appear to be trials and i cant find a serial key anywhere, apart from the one used to upgrade the OS. Have I been tricked into buying something by microsoft or am I missing something? please help!

    Monday, October 29, 2007 12:29 PM

Answers

  • Many computer manufacturers install a trial version of Microsoft Office.  Unless you specifically ordered and paid for a Microsoft Office license, you apparently have only the trial version installed.  If you wish to continue to use Microsoft Office, then you'll need to purchase a license (product key) for it.

     

    Monday, October 29, 2007 2:44 PM
    Moderator

All replies

  •  Monkeywithagun99 wrote:

    I just bought my new acer aspire 9300 through amazon.co.uk and when I recieved it I used the provided CD to upgrade the OS that was already on the laptop to vista premium (i think it was home basic prior to this). When i launch any microsoft office product, primarily word, it aks for an activation key... I purchased the laptop under the impression that I was also getting the full version of office with it, along with the full version of norton anti-virus. However, both of these products appear to be trials and i cant find a serial key anywhere, apart from the one used to upgrade the OS. Have I been tricked into buying something by microsoft or am I missing something? please help!

     

    The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office.  Please review the following:

    How to determine whether you have a trial edition of a 2007 Office suite or program installed: http://support.microsoft.com/kb/927920/en-us

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version: http://support.microsoft.com/kb/927756/en-us

    Monday, October 29, 2007 1:43 PM
    Moderator
  • Yes I know that, I used it to upgrade the OS to premium, but is there another key for office???

    Monday, October 29, 2007 2:04 PM
  • Many computer manufacturers install a trial version of Microsoft Office.  Unless you specifically ordered and paid for a Microsoft Office license, you apparently have only the trial version installed.  If you wish to continue to use Microsoft Office, then you'll need to purchase a license (product key) for it.

     

    Monday, October 29, 2007 2:44 PM
    Moderator
  • Hi Monkeywithagun99,

     

      I would also suggest contacting the seller of the computer. If they told you that a Full version of Office was on the computer, that you bought, they would be responsible for supplying you with the Office Product Key.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    • Proposed as answer by Joan MURPHY Friday, July 15, 2016 3:58 AM
    Thursday, November 8, 2007 12:01 AM
  • PLEASE UN INSTALL
    • Edited by Joan MURPHY Friday, July 15, 2016 4:00 AM I HAVE NO MONEY TO BUY!
    Friday, July 15, 2016 3:59 AM
  • NO, THEY DID NOT TELL ME IT WAS INCLUDED!!  pLEASE HELP ME UN INSTALL!!
    • Proposed as answer by Joan MURPHY Friday, July 15, 2016 4:01 AM
    • Unproposed as answer by Joan MURPHY Friday, July 15, 2016 4:02 AM
    Friday, July 15, 2016 4:00 AM
  • No-one is forcing you to purchase anything - you can uninstall whatever version of Office you have from the Programs and Features listing.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, July 17, 2016 8:52 AM
    Moderator