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Can't Install

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I have already paid for my new subcription for onecare. Once it downloads it can';t get thru the install process. I have tried to fix it numerous times and I can't seem to get it. Can you please help?

Thursday, July 31, 2008 11:34 PM

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Since you aren't providing enough information to pinpoint what might be wrong, such as any errors being encountered, the best I can do is offer you the general install troubleshooting information.

See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

You can also contact support (via email as a trial user, if needed) -

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Tuesday, August 5, 2008 5:05 PM

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How can Microsoft sell you a product that will not install? Isn't that theft?

Thursday, July 31, 2008 11:52 PM
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Since you aren't providing enough information to pinpoint what might be wrong, such as any errors being encountered, the best I can do is offer you the general install troubleshooting information.

See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

You can also contact support (via email as a trial user, if needed) -

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Tuesday, August 5, 2008 5:05 PM

Moderator