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  • Question

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    Hi

     

    I have a big problem, when i modify anything in an account, and i save the modifications, the owner of  the cases and activities on that account modify in the owner of the account.

     

    Please help Sad

    Thursday, December 4, 2008 9:58 AM

All replies

  • Do you have any workflows running for accounts?

     

    or perhaps is there some Javascript defined for the OnLoad or OnSave event for the account form?

    Thursday, December 4, 2008 1:32 PM
    Moderator
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    I have a workflows on account but none of them reffering to the field or related fields, anyway  i unplubished them all, and i try, and the same thing, i don't have javascript.

     

    Thanks

    Friday, December 5, 2008 10:39 AM
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    Sorry,l but I can't think of anything else to suggest.
    Saturday, December 6, 2008 8:06 AM
    Moderator
  • Well the right thing to do is too disable all workflows and do what your doing and see if it happens.

     

    If it's still a problem try running the diagnostic tool and see where it all happens and how.

     

    Diag tool: http://blogs.msdn.com/benlec/archive/2008/03/04/crmdiagtool4-for-microsoft-crm-4-0-has-been-released.aspx

     

    Saturday, December 6, 2008 8:59 AM
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    I'm sorry to answer you so late since the date when I have opened the ticket, i did everything i could but it's stiil the same,

     

    I unpublished all workflows, disabled all javascripts, disabled all custom fields, and nothing happened, when I save the changes from an account, the account owner became the owner of the account's casses.

     

    Thanks

    Friday, December 19, 2008 2:52 PM