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Why keep using / renew OneCare? RRS feed

  • Question

  • Why should I renew w/ OneCare?

     

    OneCare seems to bog the heck out of my system.  When I boot up it takes forever for all the updates to occur and for OneCare to actually start.  I cannot do anything else it bogs the system so bad.  Sometimes I wonder if the PC locked up.  The PC is just over a year old and if I get time to use it say for a couple of hours a week that would be all; hinting that the PC is still like new so it isn’t the mother board or the HD.  It's clean of virus, spywere and other.  I am just really on the fence with OneCare or go back to McAfee.  I am very surprised that a Windows product would bog down the windows system so much.

     

    Any suggestions on what I might try to speed up the PC boot and OneCare start up?  (No I do not run an auto tune up on boot up.  Only check for updates)

     

    Thursday, June 26, 2008 11:31 AM

Answers

  • Most people report that OneCare actually improves the PC performance with the exception of a little extra resource usage at boot time when the quick scan takes place if it was scheduled to run overnight and the PC was off.

    If your PC is suffering performance problems with OneCare running, you may have a conflict with other security software or something else on the PC. I recommend that you contact support to have your system issues investigated.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Thursday, June 26, 2008 1:00 PM
    Moderator

All replies

  • Most people report that OneCare actually improves the PC performance with the exception of a little extra resource usage at boot time when the quick scan takes place if it was scheduled to run overnight and the PC was off.

    If your PC is suffering performance problems with OneCare running, you may have a conflict with other security software or something else on the PC. I recommend that you contact support to have your system issues investigated.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Thursday, June 26, 2008 1:00 PM
    Moderator
  • OneCare is advertised to improve performance. My computer is all but unusable since I installed OneCare. I have spent several hours reading forums, etc. and have not made any progress. I would love to get a full refund but I suspect I would be wasting my time if I tried.

     

    I want to be a computer user, not a computer hobbyist.

     

    I guess next time I feel like spending a few hours on computer maintenance, I will uninstall OneCare (goodbye $50) and buy Norton AV and install it.

     

    I know I sound like one of the many who rant about MS but actually, I'm fairly happy with both XP and Vista. OneCare, however, is pathetic.

    Friday, August 15, 2008 12:55 AM
  • If your PC performance is suffering with OneCare installed, there is a conflict with other software or services on the PC.

     

    Make sure that all other virus and spyware protection is removed completely, along with any other firewall. If you are unable to resolve the issue, you can contact support for help.

     

    If you don't wish to pursue resolving the problem, you can obtain a refund. For an online purchase, contact customer service (support) to cancel and request a refund: 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you bought a copy at retail in North America within the past 30 days - 

    http://www.microsoft.com/mscorp/productrefund/refund.asp

     

    See the Microsoft site for retail refund policies for other regions.

     

    -steve

    Friday, August 15, 2008 2:17 PM
    Moderator