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Workflow to email when no service activity against a case for X days RRS feed

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    We've been trying to create a workflow that alerts users if no service activity has been created against a case for a certain period of time.

    I have a custom attribute that is "new_followupby" which I need to modify when a service activity is created. The new value should be time service activity created + 1 day (for example).

    I am stuggling to get the new value set by the workflow.

    Any suggestions on how this can be done?

    Thanks,

    Marcus

    Wednesday, August 11, 2010 9:42 AM

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    You should be able to increment that date by using the dynamic value feature. When a service activity is created, update the Regarding Case and Set the Date value to 1 Day After the existing date or whatever number of days you need.

    Regards, Donna

    Thursday, August 12, 2010 5:02 PM

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