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An Unathorized Change Has Been Made to Windows RRS feed

  • Question

  • As I'm sure your aware of I'm unable to access anything on my laptop for some reason. The diagonistic tool says that my license is invalid, but because I cant get to the Start menu or the command prompt I'm unable to follow Microsofts suggestion to reset the license file. I received this suggestion by the way after verifying if my copy was genuine, which it failed due to license.


    Please Help!




    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {3D2B55BB-D979-4F57-A53A-DFB6E16582C9}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090302-1506
    TTS Error: M:20090826231106131-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3D2B55BB-D979-4F57-A53A-DFB6E16582C9}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2388125452-3518856158-1357865557</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>NX570X                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>77.15   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070629000000.000000+000</Date></BIOS><HWID>7B313507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAA0NAAAAAAAAYWECADAgAADABGz0ySbKAdArSr9MLECc5R83cvYPeMx+CFMU/6xpdubY7yhz/bS3UMIa/WijWftdvZoK2dQUYXS957RWjZr3iat4jJcxKTxT7jzuM2z/yE4JY+3+mSLK9x6koTp2wjkQM4duA+DK8VPShUB7hxqRa/JRAlWy+knQiGFIjtrdv7vADb+xICP1BCerXMgWX4ZLkwNC+kE1taWCmYC+GgruwOsRhldUEuQpk1bDB1iJelz+Eg1xoOGKM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMfghTFP+saXbm2O8oc/20t6J0Y8azIGrn7it/aTQHcq75gNhRdduFZzzJ+ejb9BvRsjIh0XCQk1eFfcXTpV4pyxg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJSFXFNTZoFznP98vjPZb+39JzGrd/PyI/Fr8JTdC0e9OifwHVD+C98Itpvxov/asjO1HJpikHVzmDbKnLuATS2zOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zLMc/DHQoCajwWUjrqX3W6nytrHaCBueDL4/3uVOYsyyJfygJoSCAKYbIE+SnSjKm1PuPO4zbP/ITglj7f6ZIsr3HqShOnbCORAzh24D4MrxU9KFQHuHGpFr8lECVbL6SdCIYUiO2t2/u8ANv7EgI/UEJ6tcyBZfhkuTA0L6QTW1pYKZgL4aCu7A6xGGV1QS5CmTVsMHWIl6XP4SDXGg4YozkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMyzHPwx0KAmo8FlI66l91upyoJNUUKhV5TJg6YefmiVNvmA2FF124VnPMn56Nv0G9FIuUrmRh6ORqBAbaqBfKJiGD817S8Cu1HUlGNHVFBLTl0BpRsD6Dwtx6AnxzEU2IlIVcU1NmgXOc/3y+M9lv7f0nMat38/Ij8WvwlN0LR706J/AdUP4L3wi2m/Gi/9qyM7UcmmKQdXOYNsqcu4BNLbM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMo2JFhifZQXyx7WyQL8M/pQrnRgGsXyayEyDnyo7Vun+CPhfE6TUPap7vZ1e4jtsdU+487jNs/8hOCWPt/pkiyvcepKE6dsI5EDOHbgPgyvFT0oVAe4cakWvyUQJVsvpJ0IhhSI7a3b+7wA2/sSAj9QQnq1zIFl+GS5MDQvpBNbWlgpmAvhoK7sDrEYZXVBLkKZNWwwdYiXpc/hINcaDhijOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM0CtKv0wsQJzlHzdy9g94zKNiRYYn2UF8se1skC/DP6XCqBBWV9JnHkkP+9ogiLzm+YDYUXXbhWc8yfno2/Qb0f78J7PeJ7eReAORCkoui6kYPzXtLwK7UdSUY0dUUEtOXQGlGwPoPC3HoCfHMRTYiUhVxTU2aBc5z/fL4z2W/t/Scxq3fz8iPxa/CU3QtHvTon8B1Q/gvfCLab8aL/2rIztRyaYpB1c5g2ypy7gE0tszkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDNArSr9MLECc5R83cvYPeMxacqSeKIJ+sXwHP3k4m1kcwI/kBktW9yJsr6w2KhRpa4I+F8TpNQ9qnu9nV7iO2x1T7jzuM2z/yE4JY+3+mSLK9x6koTp2wjkQM4duA+DK8VPShUB7hxqRa/JRAlWy+knQiGFIjtrdv7vADb+xICP1BCerXMgWX4ZLkwNC+kE1taWCmYC+GgruwOsRhldUEuQpk1bDB1iJelz+Eg1xoOGKM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAzQK0q/TCxAnOUfN3L2D3jMWnKkniiCfrF8Bz95OJtZHIlfnj+vjKwS/TANsqJQJS35gNhRdduFZzzJ+ejb9BvR/vwns94nt5F4A5EKSi6LqRg/Ne0vArtR1JRjR1RQS05dAaUbA+g8LcegJ8cxFNiJSFXFNTZoFznP98vjPZb+39JzGrd/PyI/Fr8JTdC0e9OifwHVD+C98Itpvxov/asjO1HJpikHVzmDbKnLuATS2zOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PgAAAAEAAwABAAMAAQADAAAABAABAAEAnJ9CqJgwZJU2F0jk6FGoVs5PLt3y9NyM6JMgTwAaqOOsVkwB9Eg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GATEWA        SYSTEM 
      FACP            GATEWA        SYSTEM 
      HPET            GATEWA        SYSTEM 
      BOOT            GATEWA        SYSTEM 
      MCFG            GATEWA        SYSTEM 
      APIC            GATEWA        SYSTEM 
      SLIC            GATEWA        SYSTEM 
      SSDT            GATEWA        SYSTEM 


    Thursday, August 27, 2009 4:29 AM

Answers

  • Hello xiladon,


    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Go to Control Panel

    3)    On the left hand side of the Control Panel window, Click on "Classic View"

    4)    Double-click "Backup and Restore Center"

    5)    On the left hand side of the window, click "Repair Windows using system restore"

    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)    Click the "Next" button.

    8)    Reboot back into Normal mode

    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, August 27, 2009 5:06 PM
    Thursday, August 27, 2009 5:06 PM

All replies

  • Hello xiladon,


    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16615]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16509]

     

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Go to Control Panel

    3)    On the left hand side of the Control Panel window, Click on "Classic View"

    4)    Double-click "Backup and Restore Center"

    5)    On the left hand side of the window, click "Repair Windows using system restore"

    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)    Click the "Next" button.

    8)    Reboot back into Normal mode

    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, August 27, 2009 5:06 PM
    Thursday, August 27, 2009 5:06 PM
  • Darin,

    In regards to your solutions above, they arent working. This has now caused me countless hours of work.

    In regards to System Restore, my Control Panel does not even offer the option to switch to classic view in safe mode. So, I cant find that option. Then, when I do get the computer started regularly and I go in and try to repair with system restore there are no restore points.

    Secondly,

    The system scan option. I've been able to scan twice and it says it found errors but that it cant fix them.

    So, I'm stuck . .

    I've just finishing re-installing windows (upgrade) with the CD, still nothing!

    What else is there?

    Windows may be loosing one of it's best customers with this, simply because I know it was caused by a Windows Update (which I'll be forever turning off).
    Friday, August 28, 2009 5:44 PM
  • Hi xiladon,

      I need to revise my steps to get to System Restore.  The easiest way (in Safe Mode) is to just click the Start button and, in the Start Search field, type "System Restore".  

      However, if you couldn't find any restore points in regular mode, I don't think there would be any in Safe Mode either.  Which is strange since Vista makes Restore Points for almost everything (Updates, some Software Installs and such).  The only reason there wouldn't be any are that the System Restore was manually disabled from making restore points or the Points were Manually deleted.  One other possibility is that there are a number of Malware infections that delete all Restore Points from the infected Windows so that the user can't get rid of the Malware by doing a System Restore.

      I assume when you did the Windows Re-install, it was a repair type and not a Full reinstall. If the System Restore doesn't resolve the issue, you may need to do a full reinstall.

    Sorry I cosuln't be more help,
    Darin MS
    Friday, August 28, 2009 6:38 PM