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Windows not Genuine after power failure RRS feed

  • Question

  • I have an Acer desktop that came with Windows Home 2.5 years ago.  I upgraded to Windows Professional online.  Yesterday had a power failure and the pc went down.  When it came back up, it gave me the windows not genuine error.  When I tried to use either the key from the side of the PC or the upgrade key from going to Pro, I get failures all around.  

    here is the diagnostic results:  

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85899
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {BE69C0BD-E970-4EF5-A824-646C45C28981}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130801-1533
    TTS Error: T:20131118142606164-
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Kyle Severson\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BE69C0BD-E970-4EF5-A824-646C45C28981}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85899</PID><PIDType>5</PIDType><SID>S-1-5-21-3309463888-1101713526-2296665635</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3910</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20100324000000.000000+000</Date></BIOS><HWID>9CEC3A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-000006-00-1033-7601.0000-3222013
    Installation ID: 016056109795318193620795037353075261682842563342575186
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PW487
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 5
    Trusted time: 11/19/2013 9:50:17 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:19:2013 09:53
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAIAAAABAAAABQABAAEA6GEwzag3SCFyaoRIvE9mtbaTJJZyir5BgupGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 032410 APIC1548
      FACP 032410 FACP1548
      HPET 032410 OEMHPET 
      MCFG 032410 OEMMCFG 
      SLIC ACRSYS ACRPRDCT
      OEMB 032410 OEMB1548
      GSCI 032410 GMCHSCI 
      AWMI 032410 OEMB1548
      SSDT DpgPmm CpuPm

    Tuesday, November 19, 2013 2:58 PM

Answers

  • No problem - I was offline most of yesterday anyhow :)

    SFC looks clear to me now.

    Try ringing the Activation Center now as they will have to finish this off - unless your Pro upgrade is a Full Retail version - since it's not possible to apply an Upgrade Key in the ways that can be used in this forum.

    Good luck with them!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by beta1097 Tuesday, November 26, 2013 7:50 PM
    Monday, November 25, 2013 4:08 PM
    Moderator

All replies

  • You have a Default Key in place - which can never be activated.

    You also have a Trusted Store Tamper.

    Please run a full CHKDSK and SFC scan....

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    CHKDSK C: /R

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, November 19, 2013 5:30 PM
    Moderator
  • so, browsing other threads, I anticipated this and have completed the check disk and system file checker.  here is the link for CBS file:  https://skydrive.live.com/redir?resid=CC7B3B5A756177CA!147

    here is new MGADiag results:  

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85899
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {BE69C0BD-E970-4EF5-A824-646C45C28981}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130801-1533
    TTS Error: T:20131118142606164-
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Kyle Severson\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BE69C0BD-E970-4EF5-A824-646C45C28981}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85899</PID><PIDType>5</PIDType><SID>S-1-5-21-3309463888-1101713526-2296665635</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3910</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20100324000000.000000+000</Date></BIOS><HWID>9CEC3A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-000006-00-1033-7601.0000-3232013
    Installation ID: 016056109795318193620795037353075261682842563342575186
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PW487
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 5
    Trusted time: 11/19/2013 3:24:47 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:19:2013 10:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAIAAAABAAAABQABAAEA6GEwzag3SCFyaoRIvE9mtbaTJJZyir5BgupGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 032410 APIC1548
      FACP 032410 FACP1548
      HPET 032410 OEMHPET 
      MCFG 032410 OEMMCFG 
      SLIC ACRSYS ACRPRDCT
      OEMB 032410 OEMB1548
      GSCI 032410 GMCHSCI 
      AWMI 032410 OEMB1548
      SSDT DpgPmm CpuPm

    Tuesday, November 19, 2013 8:26 PM
  • Here's the summary of the SFC log

    	Line 69829: 2013-11-19 15:12:48, Info                  CSI    00000369 [SR] Cannot commit interactively, there are boot critical components being repaired
    	Line 69830: 2013-11-19 15:12:48, Info                  CSI    0000036a [SR] Repairing 12 (0x000000000000000c) components
    	Line 69831: 2013-11-19 15:12:48, Info                  CSI    0000036b [SR] Beginning Verify and Repair transaction
    	Line 69832: 2013-11-19 15:12:48, Info                  CSI    0000036c [SR] Cannot repair member file [l:20{10}]"lsasrv.mof" of Microsoft-Windows-LSA, Version = 6.1.7601.17856, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 69833: 2013-11-19 15:12:48, Info                  CSI    0000036d [SR] Cannot repair member file [l:14{7}]"BFE.DLL" of Microsoft-Windows-Network-Security, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 69834: 2013-11-19 15:12:48, Info                  CSI    0000036e [SR] Cannot repair member file [l:14{7}]"WFP.MOF" of Microsoft-Windows-Network-Security, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 69835: 2013-11-19 15:12:48, Info                  CSI    0000036f [SR] Cannot repair member file [l:20{10}]"lsasrv.mof" of Microsoft-Windows-LSA, Version = 6.1.7601.17856, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 69836: 2013-11-19 15:12:48, Info                  CSI    00000370 [SR] Cannot repair member file [l:14{7}]"WFP.MOF" of Microsoft-Windows-Network-Security, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 69839: 2013-11-19 15:12:48, Info                  CSI    00000372 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"iertutil.dll" from store
    	Line 69842: 2013-11-19 15:12:48, Info                  CSI    00000374 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:20{10}]"urlmon.dll" from store
    	Line 69845: 2013-11-19 15:12:48, Info                  CSI    00000376 [SR] Repairing corrupted file [ml:520{260},l:76{38}]"\??\C:\Program Files\Internet Explorer"\[l:22{11}]"ieproxy.dll" from store
    	Line 69846: 2013-11-19 15:12:48, Info                  CSI    00000377 [SR] Repaired file \SystemRoot\WinSxS\Manifests\\[ml:22{11},l:20{10}]"lsasrv.mof" by copying from backup
    	Line 69849: 2013-11-19 15:12:48, Info                  CSI    00000379 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:22{11}]"wininet.dll" from store
    	Line 69852: 2013-11-19 15:12:49, Info                  CSI    0000037b [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"wininet.dll" from store
    	Line 69853: 2013-11-19 15:12:49, Info                  CSI    0000037c [SR] Repaired file \SystemRoot\WinSxS\Manifests\\[l:20{10}]"lsasrv.mof" by copying from backup
    	Line 69856: 2013-11-19 15:12:49, Info                  CSI    0000037e [SR] Repaired file \SystemRoot\WinSxS\Manifests\\[l:14{7}]"BFE.DLL" by copying from backup
    	Line 69857: 2013-11-19 15:12:49, Info                  CSI    0000037f [SR] Repaired file \SystemRoot\WinSxS\Manifests\\[ml:58{29},l:14{7}]"WFP.MOF" by copying from backup
    	Line 69858: 2013-11-19 15:12:49, Info                  CSI    00000380 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:14{7}]"BFE.DLL" from store
    	Line 69859: 2013-11-19 15:12:49, Info                  CSI    00000381 [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:14{7}]"WFP.MOF" from store
    	Line 69860: 2013-11-19 15:12:49, Info                  CSI    00000382 [SR] Repairing corrupted file [ml:520{260},l:88{44}]"\??\C:\Program Files (x86)\Internet Explorer"\[l:14{7}]"pdm.dll" from store
    	Line 69863: 2013-11-19 15:12:49, Info                  CSI    00000384 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"urlmon.dll" from store
    	Line 69864: 2013-11-19 15:12:49, Info                  CSI    00000385 [SR] Cannot repair member file [l:14{7}]"WFP.MOF" of Microsoft-Windows-Network-Security, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
    	Line 69865: 2013-11-19 15:12:49, Info                  CSI    00000386 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
    	Line 69866: 2013-11-19 15:12:49, Info                  CSI    00000387 [SR] Could not reproject corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\SysWOW64\wbem"\[l:14{7}]"WFP.MOF"; source file in store is also corrupted
    	Line 69869: 2013-11-19 15:12:49, Info                  CSI    00000389 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"iertutil.dll" from store
    	Line 69905: 2013-11-19 15:12:49, Info                  CSI    0000038b [SR] Repair complete
    

    It's not as bad as it may look :) - there's only 4 or 5 files that still need attention - but there are also other problems showing in the background BS.log data.

    	Line 65954: 2013-11-19 15:01:11, Error                 CBS    Failed to parse package manifest: \\?\C:\Windows\Servicing\Packages\Package_for_KB2862152~31bf3856ad364e35~amd64~~6.1.1.1.mum [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
    	Line 65955: 2013-11-19 15:01:11, Error                 CBS    Failed to resolve package 'Package_for_KB2862152~31bf3856ad364e35~amd64~~6.1.1.1' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    	Line 65960: 2013-11-19 15:01:11, Error                 CBS    Delay Initialization Failed [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    S

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file.

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

    I'll hopefully be able to fix those problems as well.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, November 19, 2013 10:30 PM
    Moderator
  • checksur run, files here:  https://skydrive.live.com/redir?resid=CC7B3B5A756177CA!148

    fyi, not sure if i was supposed to run the x86 or x64 for Win7.  I ran the X86 (KB947821).  
    Wednesday, November 20, 2013 4:40 PM
  • That was the right one - you'd have got an error message otherwise :) - and it was actually the x64 one you must have downloaded and run!

    Interesting set of results....

    Summary:
    Seconds executed: 7170
     Found 164 errors
     Fixed 66 errors
      CSI Manifest Missing Total count: 69
      CSI Catalog Missing Total count: 15
      Fixed: CSI Catalog Missing.  Total count: 15
      CSI Payload File Missing Total count: 35
      Fixed: CSI Payload File Missing.  Total count: 35
      CBS MUM Missing Total count: 29
      CSI Catalog Thumbprint Invalid Total count: 16
      Fixed: CSI Catalog Thumbprint Invalid.  Total count: 16
    
    Unavailable repair files:
    	winsxs\manifests\amd64_9517dc91a63cfedc242d3271bc144421_31bf3856ad364e35_6.1.7601.18270_none_6421a2582932dd60.manifest
    	winsxs\manifests\amd64_15efb3532a05f2bd4c285bd461044d91_31bf3856ad364e35_6.1.7601.22465_none_223102d9ea827b62.manifest
    	winsxs\manifests\amd64_145546943b46704d72b471be7e4d4d3f_31bf3856ad364e35_6.1.7601.18277_none_0af8a8215150b682.manifest
    	winsxs\manifests\amd64_e86af75d7e2bc38d415559f7b9f7dd71_31bf3856ad364e35_6.1.7601.18277_none_9fe7d987cfb843e5.manifest
    	winsxs\manifests\amd64_83b3ea3f5de743447be0252ec52e021c_31bf3856ad364e35_6.1.7601.22465_none_7038d640c41e05c5.manifest
    	winsxs\manifests\amd64_2e36f9242927c6bb105344766c3c6c59_31bf3856ad364e35_6.1.7601.18275_none_ec664076c78e7d19.manifest
    	winsxs\manifests\amd64_8e8ec655df1db919d7c1bdcd18268cab_31bf3856ad364e35_6.1.7601.18275_none_b6189286e9bf65db.manifest
    	winsxs\manifests\amd64_9f76b041ff58f759da908f387d9b8d15_31bf3856ad364e35_6.1.7601.18283_none_e2953232c526562a.manifest
    	winsxs\manifests\amd64_805e182f9013687b71935f153e0344ae_31bf3856ad364e35_6.1.7601.18272_none_23b6ccfdf23277ff.manifest
    	winsxs\manifests\amd64_ee6e633a222ef1f06cdba734a22fa8ca_31bf3856ad364e35_6.1.7601.18270_none_4b52d71cd4bbf7b4.manifest
    	winsxs\manifests\amd64_73c99b2989ccd305e341f59d57d23ecf_31bf3856ad364e35_6.1.7601.22467_none_1d2340f86ce8e810.manifest
    	winsxs\manifests\amd64_577744b150adb48a899af45f026f1de4_31bf3856ad364e35_6.1.7601.18277_none_c1cd52657a88e133.manifest
    	winsxs\manifests\amd64_7a1e3362392594896930a29f27d38903_31bf3856ad364e35_6.1.7601.22479_none_67c2f1ce96d10061.manifest
    	winsxs\manifests\amd64_9e51ad10a399f52015a4a688122b2828_31bf3856ad364e35_6.1.7601.18270_none_f46f0c092d02ebb0.manifest
    	winsxs\manifests\amd64_4fe694811e5359cca854c1b5f121c49b_31bf3856ad364e35_6.1.7601.22465_none_2e5175542db9c75b.manifest
    	winsxs\manifests\amd64_d2e186036ff6df8c1ca6c642d6102dee_31bf3856ad364e35_6.1.7601.22473_none_f4ae4862d1ad37c7.manifest
    	winsxs\manifests\amd64_7aaa13534c3ae176e652aa42c9a5c2f8_31bf3856ad364e35_6.1.7601.22473_none_70404fe49b12d46b.manifest
    	winsxs\manifests\amd64_2a56094155d160f18894639347d3d16a_31bf3856ad364e35_6.1.7601.22473_none_9c91e8ece7bc4348.manifest
    	winsxs\manifests\amd64_e8633fff821026ddcb6078cb33451426_31bf3856ad364e35_6.1.7601.22473_none_913a3d3adb3fca73.manifest
    	winsxs\manifests\amd64_e4d406beaad1df4e6d029120e2d200da_31bf3856ad364e35_6.1.7601.22471_none_70820a9b80d15e72.manifest
    	winsxs\manifests\amd64_863347125dc088744652f5252e26bcd8_31bf3856ad364e35_6.1.7601.18277_none_11257aa27bd70f0b.manifest
    	winsxs\manifests\amd64_fef5937bd88557551390e40225549911_31bf3856ad364e35_6.1.7601.22473_none_1664d7141036a376.manifest
    	winsxs\manifests\amd64_f6407d06c56a2ef1cb57bf4b0086df2d_31bf3856ad364e35_6.1.7601.22465_none_e12eea180dc8ba24.manifest
    	winsxs\manifests\amd64_4a5936ac0a558ae35bc2a5d59d4d31e6_31bf3856ad364e35_6.1.7601.18270_none_19f1ae76f56b89f1.manifest
    	winsxs\manifests\amd64_4f4a74e9246b515c2fb90b741d2382c5_31bf3856ad364e35_6.1.7601.22473_none_bd68b69af4bdd5ea.manifest
    	winsxs\manifests\amd64_7d6e3199cd5aa0d73ca107499e33598b_31bf3856ad364e35_6.1.7601.18277_none_ef4f241472ae1ad0.manifest
    	winsxs\manifests\amd64_7af15c8cf1c5563c39c5bf9cc53c8bdd_31bf3856ad364e35_6.1.7601.22471_none_cbc9f9ceeac93720.manifest
    	winsxs\manifests\amd64_206fd132530f5e1203ff175a18d39366_31bf3856ad364e35_6.1.7601.22465_none_d634401571407b73.manifest
    	winsxs\manifests\amd64_ed52bc9b266a0ef1fb53b4f8d41c7d59_31bf3856ad364e35_6.1.7601.22473_none_16d496157d9829c8.manifest
    	winsxs\manifests\amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18270_none_bbbf5dd7086ffd5a.manifest
    	winsxs\manifests\amd64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.22479_none_2b9819795a7447c0.manifest
    	winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18270_none_5fa0c25350128c24.manifest
    	winsxs\manifests\amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18270_none_7ff753536c16c578.manifest
    	winsxs\manifests\x86_microsoft-windows-cryptnet-dll_31bf3856ad364e35_6.1.7601.22473_none_19684d6a73671fbb.manifest
    	winsxs\manifests\amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.18277_none_b957cc26f4a166f2.manifest
    	winsxs\manifests\amd64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.18283_none_2afda92041642eb6.manifest
    	winsxs\manifests\x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.18277_none_5d3930a33c43f5bc.manifest
    	winsxs\manifests\amd64_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.1.7601.22473_none_d46d4138cabe2596.manifest
    	winsxs\manifests\wow64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.22479_none_35ecc3cb8ed509bb.manifest
    	winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22465_en-us_e5224ca5c6804591.manifest
    	winsxs\manifests\amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22465_none_bc58cde62180fd0d.manifest
    	winsxs\manifests\amd64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.22471_none_b7ea513c7942306a.manifest
    	winsxs\manifests\x86_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.1.7601.22473_none_784ea5b51260b460.manifest
    	winsxs\manifests\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.22467_none_3664bb7a8e504068.manifest
    	winsxs\manifests\x86_microsoft-windows-capi2-instrumentation_31bf3856ad364e35_6.1.7601.22473_none_bffd1c957dc2f617.manifest
    	winsxs\manifests\amd64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.18275_none_b764b3b36020f8d5.manifest
    	winsxs\manifests\amd64_microsoft-windows-capi2-instrumentation_31bf3856ad364e35_6.1.7601.18277_none_1b961a901cff2fb8.manifest
    	winsxs\manifests\wow64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.18283_none_3552537275c4f0b1.manifest
    	winsxs\manifests\amd64_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.18277_en-us_2c0ee7d9d11414b7.manifest
    	winsxs\manifests\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.18272_none_35cb4b6b753f40b5.manifest
    	winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22465_none_603a326269238bd7.manifest
    	winsxs\manifests\wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18270_none_0e803d59a7ffe8e8.manifest
    	winsxs\manifests\wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18270_none_8a4bfda5a0778773.manifest
    	winsxs\manifests\amd64_microsoft-windows-capi2-instrumentation_31bf3856ad364e35_6.1.7601.22473_none_1c1bb8193620674d.manifest
    	winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.18270_en-us_e488dc96ad6f45de.manifest
    	winsxs\manifests\amd64_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.22473_en-us_2c948562ea354c4c.manifest
    	winsxs\manifests\amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22465_none_8090c3628527c52b.manifest
    	winsxs\manifests\wow64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.22471_none_c23efb8eada2f265.manifest
    	winsxs\manifests\amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.22473_none_b9dd69b00dc29e87.manifest
    	winsxs\manifests\x86_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.22473_en-us_d075e9df31d7db16.manifest
    	winsxs\manifests\amd64_microsoft-windows-cryptnet-dll_31bf3856ad364e35_6.1.7601.22473_none_7586e8ee2bc490f1.manifest
    	winsxs\manifests\wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22465_none_0f19ad68c110e89b.manifest
    	winsxs\manifests\wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22465_none_8ae56db4b9888726.manifest
    	winsxs\manifests\wow64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.18275_none_c1b95e059481bad0.manifest
    	winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18270_none_042b9307739f26ed.manifest
    	winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22465_none_04c503168cb026a0.manifest
    	winsxs\manifests\x86_microsoft-windows-capi2-instrumentation_31bf3856ad364e35_6.1.7601.18277_none_bf777f0c64a1be82.manifest
    	winsxs\manifests\x86_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.18277_en-us_cff04c5618b6a381.manifest
    	winsxs\manifests\x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.22473_none_5dbece2c55652d51.manifest
    	servicing\packages\Package_111_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum
    	servicing\packages\Package_112_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum
    	servicing\packages\Package_113_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum
    	servicing\packages\Package_114_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum
    	servicing\packages\Package_2_for_KB2862152~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_2_for_KB2875783~31bf3856ad364e35~amd64~~6.1.1.3.mum
    	servicing\packages\Package_2_for_KB2876331~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_30_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_31_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_33_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_3_for_KB2876331~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_45_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum
    	servicing\packages\Package_56_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_57_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_58_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_59_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum
    	servicing\packages\Package_59_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_75_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum
    	servicing\packages\Package_82_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum
    	servicing\packages\Package_for_KB2862152_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_for_KB2862152~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_for_KB2868626_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
    	servicing\packages\Package_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum
    	servicing\packages\Package_for_KB2868725_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_for_KB2875783_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
    	servicing\packages\Package_for_KB2875783~31bf3856ad364e35~amd64~~6.1.1.3.mum
    	servicing\packages\Package_for_KB2876331_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_for_KB2876331~31bf3856ad364e35~amd64~~6.1.1.1.mum
    	servicing\packages\Package_111_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat
    	servicing\packages\Package_112_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat
    	servicing\packages\Package_113_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat
    	servicing\packages\Package_114_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat
    	servicing\packages\Package_2_for_KB2862152~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_2_for_KB2875783~31bf3856ad364e35~amd64~~6.1.1.3.cat
    	servicing\packages\Package_2_for_KB2876331~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_30_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_31_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_33_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_3_for_KB2876331~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_45_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat
    	servicing\packages\Package_56_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_57_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_58_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_59_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat
    	servicing\packages\Package_59_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_75_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat
    	servicing\packages\Package_82_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat
    	servicing\packages\Package_for_KB2862152_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_for_KB2862152~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_for_KB2868626_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat
    	servicing\packages\Package_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat
    	servicing\packages\Package_for_KB2868725_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_for_KB2875783_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
    	servicing\packages\Package_for_KB2875783~31bf3856ad364e35~amd64~~6.1.1.3.cat
    	servicing\packages\Package_for_KB2876331_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat
    	servicing\packages\Package_for_KB2876331~31bf3856ad364e35~amd64~~6.1.1.1.cat

    I'll post a fix protocol for that lot tomorrow sometime - three's rather a lot to find :)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Wednesday, November 20, 2013 9:51 PM
    Moderator
  • Didn't take as long as I thought... (but I may have missed a couple along the way - we'll soon find out :) )

    I've uploaded a file - b97aa.zip - to my SkyDrive at  Noel's SkyDrive

    Please download and save it.

    Right-click on the downloaded file, and select Extract all…

    Extract to the default location - which will create a new folder  CWBFiles in the same place.

    Open this folder - there should be two folders inside it (Manifests, and Packages)

    Copy the content of the Packages folder to the folder

    C:\Windows\Temp\CheckSur\Servicing\Packages

    And the content of the manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, November 20, 2013 10:29 PM
    Moderator
  • so, I think i screwed it up.  followed the instructions, ran it - took like 5 hours - then in a moment of confusion, when I should have grabbed the files and posted, I instead, reran the checksur file.  In further panic, I then cancelled it....  so I think it blanked the first log, however the persist looks like it got the new info.  

    let me know if this does it:  https://skydrive.live.com/redir?resid=CC7B3B5A756177CA%21149

    if not, i'll rerun it. 

    I rebooted, same issue so far:  Windows 7, Build 7601, This copy of Windows is not Genuine.  

    Thursday, November 21, 2013 8:37 PM
  • Not to worry - it did the job nicely..

    There's only a few more to do now...

    Unavailable repair files:
    	winsxs\manifests\wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18270_none_8a4bfda5a0778773.manifest
    	winsxs\manifests\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.18272_none_35cb4b6b753f40b5.manifest
    	winsxs\manifests\wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18270_none_0e803d59a7ffe8e8.manifest
    	winsxs\manifests\amd64_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.22473_en-us_2c948562ea354c4c.manifest
    	winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.18270_en-us_e488dc96ad6f45de.manifest
    	winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22465_none_603a326269238bd7.manifest
    	winsxs\manifests\amd64_microsoft-windows-capi2-instrumentation_31bf3856ad364e35_6.1.7601.22473_none_1c1bb8193620674d.manifest
    

    ... which I missed before.

    I'll post another protocol in a few minutes.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, November 21, 2013 8:56 PM
    Moderator
  • I've uploaded a file - b97ab.zip - to my SkyDrive at  Noel's SkyDrive

    Please download and save it.

    Right-click on the downloaded file, and select Extract all…

    Extract to the default location - which will create a new folder  CWBFiles in the same place.

    Open this folder - there should be one folder inside it (Manifests)

    Copy the content of the Manifests folder (.manifest files) into this folder:

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

    Now run the CheckSUR tool again (it may take a while - but hopefully not as long as last time!)

    Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

    Once that's done, please run another MGADiag report, and post the result - there will probably still be more to do, but let's see how far that's got us :)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, November 21, 2013 9:07 PM
    Moderator
  • here is the checkSUR results:  https://skydrive.live.com/redir?resid=CC7B3B5A756177CA%21150

    MGADiag results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-CM74G-RPHKF-PW487
    Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
    Windows Product ID: 00371-177-0000061-85899
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {BE69C0BD-E970-4EF5-A824-646C45C28981}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130801-1533
    TTS Error: T:20131118142606164-
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Kyle Severson\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BE69C0BD-E970-4EF5-A824-646C45C28981}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85899</PID><PIDType>5</PIDType><SID>S-1-5-21-3309463888-1101713526-2296665635</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3910</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20100324000000.000000+000</Date></BIOS><HWID>9CEC3A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-000006-00-1033-7601.0000-3232013
    Installation ID: 014502627200558910528116332325256351705246757313374872
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PW487
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 5
    Trusted time: 11/22/2013 9:13:17 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:19:2013 10:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAAAAQABAAIAAAABAAAABQABAAEA6GEwzUghcmqESLxPZrW2kySWcoq+QYLqRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC 032410 APIC1548
      FACP 032410 FACP1548
      HPET 032410 OEMHPET 
      MCFG 032410 OEMMCFG 
      SLIC ACRSYS ACRPRDCT
      OEMB 032410 OEMB1548
      GSCI 032410 GMCHSCI 
      AWMI 032410 OEMB1548
      SSDT DpgPmm CpuPm
    Friday, November 22, 2013 2:19 PM
  • Great! the CheckSUR scan is now clear.

    Please run SFC /SCANNOW again, and post the new CBS.log file - if it says it couldn't find any errors, then you have to try and convince an MS operator of what's happened, so that they will aid you in activation (probably by giving you a one-time Key).

    You won't be able to use the normal rout to telephone activation, so you'll have to call the local number from this list...

    https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx

    and explain the problems to them.

    If they can't help, then I'm afraid that your only solution will be a Factory Recovery, followed by a upgrading again - this process will destroy all data on the computer, so back up to external media before even contemplating it!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, November 23, 2013 10:23 AM
    Moderator
  • Sorry for the delay, this is a work PC, so wasn't on until this morning.  Here is the new CBS log:  https://skydrive.live.com/redir?resid=CC7B3B5A756177CA%21151

    following the run of the SFC /SCANNOW, it did say it found and fixed errors.  

    Monday, November 25, 2013 3:42 PM
  • No problem - I was offline most of yesterday anyhow :)

    SFC looks clear to me now.

    Try ringing the Activation Center now as they will have to finish this off - unless your Pro upgrade is a Full Retail version - since it's not possible to apply an Upgrade Key in the ways that can be used in this forum.

    Good luck with them!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by beta1097 Tuesday, November 26, 2013 7:50 PM
    Monday, November 25, 2013 4:08 PM
    Moderator
  • microsoft support is not fun.  It seems if the line is not good, or they cannot understand you, they simply hang up....  

    spend two hours with some remote session time.  I've been escalated to level 2, and there is talk about reinstalling Home, then re-upgrading to Professional.  I cannot believe that is the best solution... how is it an activation issue is causing me to reinstall my OS?  unbelievable.  

    Thanks for the help with this Noel.  

    Monday, November 25, 2013 7:04 PM
  • Activation is very deeply embedded into the OS - and the OS checks the status regularly. When something goes wrong with activation it can often mean that there are other problems as well (as you saw above!).

    Hopefully, MS will be able to get it functional without a clean install - we got most of the way there in filesystem terms, but there must be significant registry problems  if they are having to resort to reinstallation.

    If they do want to go for a clean install, ask why not an Upgrade Install using the default Key (which is what's there already).


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, November 25, 2013 8:49 PM
    Moderator
  • I should qualify what I said earlier - Microsoft support is not 'bad', once you get connected.  My earlier sentiment about them being not fun was that I was 'disconnected' several times in trying to get to the right number.  Once I got the right person, connection remained and progress was made.  

    After a couple hours with the level 2 tech, he suggested and ran what appeared to be an Upgrade install.  Downloaded an ISO file (X17-59186), and ran it.  after a couple more hours, the pc is back running win7 Pro, and No Longer complaining about not being genuine.  Unfortunately, I am still in the process of 'updating'.  So the process is correcting the issue and getting me back to where I was, without loss of files, etc. but it is taking quite a while.  

    Tuesday, November 26, 2013 7:50 PM
  • ..but is it activated?

    Please post another MGADiag report, so we can check that you're not just in the grace period.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, November 26, 2013 8:26 PM
    Moderator