Answered by:
Windows not Genuine after power failure
Question
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I have an Acer desktop that came with Windows Home 2.5 years ago. I upgraded to Windows Professional online. Yesterday had a power failure and the pc went down. When it came back up, it gave me the windows not genuine error. When I tried to use either the key from the side of the PC or the upgrade key from going to Pro, I get failures all around.
here is the diagnostic results:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85899
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {BE69C0BD-E970-4EF5-A824-646C45C28981}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: T:20131118142606164-
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Kyle Severson\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BE69C0BD-E970-4EF5-A824-646C45C28981}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85899</PID><PIDType>5</PIDType><SID>S-1-5-21-3309463888-1101713526-2296665635</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3910</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20100324000000.000000+000</Date></BIOS><HWID>9CEC3A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 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
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-1033-7601.0000-3222013
Installation ID: 016056109795318193620795037353075261682842563342575186
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PW487
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 5
Trusted time: 11/19/2013 9:50:17 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:19:2013 09:53
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAIAAAABAAAABQABAAEA6GEwzag3SCFyaoRIvE9mtbaTJJZyir5BgupGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 032410 APIC1548
FACP 032410 FACP1548
HPET 032410 OEMHPET
MCFG 032410 OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB 032410 OEMB1548
GSCI 032410 GMCHSCI
AWMI 032410 OEMB1548
SSDT DpgPmm CpuPm
Answers
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No problem - I was offline most of yesterday anyhow :)
SFC looks clear to me now.
Try ringing the Activation Center now as they will have to finish this off - unless your Pro upgrade is a Full Retail version - since it's not possible to apply an Upgrade Key in the ways that can be used in this forum.
Good luck with them!
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Marked as answer by beta1097 Tuesday, November 26, 2013 7:50 PM
All replies
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You have a Default Key in place - which can never be activated.
You also have a Trusted Store Tamper.
Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.
SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.
Post a new MGADiag report with details of any error messages encountered.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. -
so, browsing other threads, I anticipated this and have completed the check disk and system file checker. here is the link for CBS file: https://skydrive.live.com/redir?resid=CC7B3B5A756177CA!147
here is new MGADiag results:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85899
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {BE69C0BD-E970-4EF5-A824-646C45C28981}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: T:20131118142606164-
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Kyle Severson\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BE69C0BD-E970-4EF5-A824-646C45C28981}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85899</PID><PIDType>5</PIDType><SID>S-1-5-21-3309463888-1101713526-2296665635</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3910</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20100324000000.000000+000</Date></BIOS><HWID>9CEC3A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 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
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-1033-7601.0000-3232013
Installation ID: 016056109795318193620795037353075261682842563342575186
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PW487
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 5
Trusted time: 11/19/2013 3:24:47 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:19:2013 10:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAIAAAABAAAABQABAAEA6GEwzag3SCFyaoRIvE9mtbaTJJZyir5BgupGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 032410 APIC1548
FACP 032410 FACP1548
HPET 032410 OEMHPET
MCFG 032410 OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB 032410 OEMB1548
GSCI 032410 GMCHSCI
AWMI 032410 OEMB1548
SSDT DpgPmm CpuPm
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Here's the summary of the SFC log
Line 69829: 2013-11-19 15:12:48, Info CSI 00000369 [SR] Cannot commit interactively, there are boot critical components being repaired Line 69830: 2013-11-19 15:12:48, Info CSI 0000036a [SR] Repairing 12 (0x000000000000000c) components Line 69831: 2013-11-19 15:12:48, Info CSI 0000036b [SR] Beginning Verify and Repair transaction Line 69832: 2013-11-19 15:12:48, Info CSI 0000036c [SR] Cannot repair member file [l:20{10}]"lsasrv.mof" of Microsoft-Windows-LSA, Version = 6.1.7601.17856, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing Line 69833: 2013-11-19 15:12:48, Info CSI 0000036d [SR] Cannot repair member file [l:14{7}]"BFE.DLL" of Microsoft-Windows-Network-Security, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing Line 69834: 2013-11-19 15:12:48, Info CSI 0000036e [SR] Cannot repair member file [l:14{7}]"WFP.MOF" of Microsoft-Windows-Network-Security, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing Line 69835: 2013-11-19 15:12:48, Info CSI 0000036f [SR] Cannot repair member file [l:20{10}]"lsasrv.mof" of Microsoft-Windows-LSA, Version = 6.1.7601.17856, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing Line 69836: 2013-11-19 15:12:48, Info CSI 00000370 [SR] Cannot repair member file [l:14{7}]"WFP.MOF" of Microsoft-Windows-Network-Security, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing Line 69839: 2013-11-19 15:12:48, Info CSI 00000372 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"iertutil.dll" from store Line 69842: 2013-11-19 15:12:48, Info CSI 00000374 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:20{10}]"urlmon.dll" from store Line 69845: 2013-11-19 15:12:48, Info CSI 00000376 [SR] Repairing corrupted file [ml:520{260},l:76{38}]"\??\C:\Program Files\Internet Explorer"\[l:22{11}]"ieproxy.dll" from store Line 69846: 2013-11-19 15:12:48, Info CSI 00000377 [SR] Repaired file \SystemRoot\WinSxS\Manifests\\[ml:22{11},l:20{10}]"lsasrv.mof" by copying from backup Line 69849: 2013-11-19 15:12:48, Info CSI 00000379 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:22{11}]"wininet.dll" from store Line 69852: 2013-11-19 15:12:49, Info CSI 0000037b [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"wininet.dll" from store Line 69853: 2013-11-19 15:12:49, Info CSI 0000037c [SR] Repaired file \SystemRoot\WinSxS\Manifests\\[l:20{10}]"lsasrv.mof" by copying from backup Line 69856: 2013-11-19 15:12:49, Info CSI 0000037e [SR] Repaired file \SystemRoot\WinSxS\Manifests\\[l:14{7}]"BFE.DLL" by copying from backup Line 69857: 2013-11-19 15:12:49, Info CSI 0000037f [SR] Repaired file \SystemRoot\WinSxS\Manifests\\[ml:58{29},l:14{7}]"WFP.MOF" by copying from backup Line 69858: 2013-11-19 15:12:49, Info CSI 00000380 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:14{7}]"BFE.DLL" from store Line 69859: 2013-11-19 15:12:49, Info CSI 00000381 [SR] Repairing corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:14{7}]"WFP.MOF" from store Line 69860: 2013-11-19 15:12:49, Info CSI 00000382 [SR] Repairing corrupted file [ml:520{260},l:88{44}]"\??\C:\Program Files (x86)\Internet Explorer"\[l:14{7}]"pdm.dll" from store Line 69863: 2013-11-19 15:12:49, Info CSI 00000384 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"urlmon.dll" from store Line 69864: 2013-11-19 15:12:49, Info CSI 00000385 [SR] Cannot repair member file [l:14{7}]"WFP.MOF" of Microsoft-Windows-Network-Security, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing Line 69865: 2013-11-19 15:12:49, Info CSI 00000386 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery" Line 69866: 2013-11-19 15:12:49, Info CSI 00000387 [SR] Could not reproject corrupted file [ml:58{29},l:56{28}]"\??\C:\Windows\SysWOW64\wbem"\[l:14{7}]"WFP.MOF"; source file in store is also corrupted Line 69869: 2013-11-19 15:12:49, Info CSI 00000389 [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:24{12}]"iertutil.dll" from store Line 69905: 2013-11-19 15:12:49, Info CSI 0000038b [SR] Repair completeIt's not as bad as it may look :) - there's only 4 or 5 files that still need attention - but there are also other problems showing in the background BS.log data.
Line 65954: 2013-11-19 15:01:11, Error CBS Failed to parse package manifest: \\?\C:\Windows\Servicing\Packages\Package_for_KB2862152~31bf3856ad364e35~amd64~~6.1.1.1.mum [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND] Line 65955: 2013-11-19 15:01:11, Error CBS Failed to resolve package 'Package_for_KB2862152~31bf3856ad364e35~amd64~~6.1.1.1' [HRESULT = 0x80070490 - ERROR_NOT_FOUND] Line 65960: 2013-11-19 15:01:11, Error CBS Delay Initialization Failed [HRESULT = 0x80070490 - ERROR_NOT_FOUND] S
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)
Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file.
Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.
I'll hopefully be able to fix those problems as well.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. -
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That was the right one - you'd have got an error message otherwise :) - and it was actually the x64 one you must have downloaded and run!
Interesting set of results....
Summary: Seconds executed: 7170 Found 164 errors Fixed 66 errors CSI Manifest Missing Total count: 69 CSI Catalog Missing Total count: 15 Fixed: CSI Catalog Missing. Total count: 15 CSI Payload File Missing Total count: 35 Fixed: CSI Payload File Missing. Total count: 35 CBS MUM Missing Total count: 29 CSI Catalog Thumbprint Invalid Total count: 16 Fixed: CSI Catalog Thumbprint Invalid. Total count: 16 Unavailable repair files: winsxs\manifests\amd64_9517dc91a63cfedc242d3271bc144421_31bf3856ad364e35_6.1.7601.18270_none_6421a2582932dd60.manifest winsxs\manifests\amd64_15efb3532a05f2bd4c285bd461044d91_31bf3856ad364e35_6.1.7601.22465_none_223102d9ea827b62.manifest winsxs\manifests\amd64_145546943b46704d72b471be7e4d4d3f_31bf3856ad364e35_6.1.7601.18277_none_0af8a8215150b682.manifest winsxs\manifests\amd64_e86af75d7e2bc38d415559f7b9f7dd71_31bf3856ad364e35_6.1.7601.18277_none_9fe7d987cfb843e5.manifest winsxs\manifests\amd64_83b3ea3f5de743447be0252ec52e021c_31bf3856ad364e35_6.1.7601.22465_none_7038d640c41e05c5.manifest winsxs\manifests\amd64_2e36f9242927c6bb105344766c3c6c59_31bf3856ad364e35_6.1.7601.18275_none_ec664076c78e7d19.manifest winsxs\manifests\amd64_8e8ec655df1db919d7c1bdcd18268cab_31bf3856ad364e35_6.1.7601.18275_none_b6189286e9bf65db.manifest winsxs\manifests\amd64_9f76b041ff58f759da908f387d9b8d15_31bf3856ad364e35_6.1.7601.18283_none_e2953232c526562a.manifest winsxs\manifests\amd64_805e182f9013687b71935f153e0344ae_31bf3856ad364e35_6.1.7601.18272_none_23b6ccfdf23277ff.manifest winsxs\manifests\amd64_ee6e633a222ef1f06cdba734a22fa8ca_31bf3856ad364e35_6.1.7601.18270_none_4b52d71cd4bbf7b4.manifest winsxs\manifests\amd64_73c99b2989ccd305e341f59d57d23ecf_31bf3856ad364e35_6.1.7601.22467_none_1d2340f86ce8e810.manifest winsxs\manifests\amd64_577744b150adb48a899af45f026f1de4_31bf3856ad364e35_6.1.7601.18277_none_c1cd52657a88e133.manifest winsxs\manifests\amd64_7a1e3362392594896930a29f27d38903_31bf3856ad364e35_6.1.7601.22479_none_67c2f1ce96d10061.manifest winsxs\manifests\amd64_9e51ad10a399f52015a4a688122b2828_31bf3856ad364e35_6.1.7601.18270_none_f46f0c092d02ebb0.manifest winsxs\manifests\amd64_4fe694811e5359cca854c1b5f121c49b_31bf3856ad364e35_6.1.7601.22465_none_2e5175542db9c75b.manifest winsxs\manifests\amd64_d2e186036ff6df8c1ca6c642d6102dee_31bf3856ad364e35_6.1.7601.22473_none_f4ae4862d1ad37c7.manifest winsxs\manifests\amd64_7aaa13534c3ae176e652aa42c9a5c2f8_31bf3856ad364e35_6.1.7601.22473_none_70404fe49b12d46b.manifest winsxs\manifests\amd64_2a56094155d160f18894639347d3d16a_31bf3856ad364e35_6.1.7601.22473_none_9c91e8ece7bc4348.manifest winsxs\manifests\amd64_e8633fff821026ddcb6078cb33451426_31bf3856ad364e35_6.1.7601.22473_none_913a3d3adb3fca73.manifest winsxs\manifests\amd64_e4d406beaad1df4e6d029120e2d200da_31bf3856ad364e35_6.1.7601.22471_none_70820a9b80d15e72.manifest winsxs\manifests\amd64_863347125dc088744652f5252e26bcd8_31bf3856ad364e35_6.1.7601.18277_none_11257aa27bd70f0b.manifest winsxs\manifests\amd64_fef5937bd88557551390e40225549911_31bf3856ad364e35_6.1.7601.22473_none_1664d7141036a376.manifest winsxs\manifests\amd64_f6407d06c56a2ef1cb57bf4b0086df2d_31bf3856ad364e35_6.1.7601.22465_none_e12eea180dc8ba24.manifest winsxs\manifests\amd64_4a5936ac0a558ae35bc2a5d59d4d31e6_31bf3856ad364e35_6.1.7601.18270_none_19f1ae76f56b89f1.manifest winsxs\manifests\amd64_4f4a74e9246b515c2fb90b741d2382c5_31bf3856ad364e35_6.1.7601.22473_none_bd68b69af4bdd5ea.manifest winsxs\manifests\amd64_7d6e3199cd5aa0d73ca107499e33598b_31bf3856ad364e35_6.1.7601.18277_none_ef4f241472ae1ad0.manifest winsxs\manifests\amd64_7af15c8cf1c5563c39c5bf9cc53c8bdd_31bf3856ad364e35_6.1.7601.22471_none_cbc9f9ceeac93720.manifest winsxs\manifests\amd64_206fd132530f5e1203ff175a18d39366_31bf3856ad364e35_6.1.7601.22465_none_d634401571407b73.manifest winsxs\manifests\amd64_ed52bc9b266a0ef1fb53b4f8d41c7d59_31bf3856ad364e35_6.1.7601.22473_none_16d496157d9829c8.manifest winsxs\manifests\amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18270_none_bbbf5dd7086ffd5a.manifest winsxs\manifests\amd64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.22479_none_2b9819795a7447c0.manifest winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.18270_none_5fa0c25350128c24.manifest winsxs\manifests\amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18270_none_7ff753536c16c578.manifest winsxs\manifests\x86_microsoft-windows-cryptnet-dll_31bf3856ad364e35_6.1.7601.22473_none_19684d6a73671fbb.manifest winsxs\manifests\amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.18277_none_b957cc26f4a166f2.manifest winsxs\manifests\amd64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.18283_none_2afda92041642eb6.manifest winsxs\manifests\x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.18277_none_5d3930a33c43f5bc.manifest winsxs\manifests\amd64_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.1.7601.22473_none_d46d4138cabe2596.manifest winsxs\manifests\wow64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.22479_none_35ecc3cb8ed509bb.manifest winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.22465_en-us_e5224ca5c6804591.manifest winsxs\manifests\amd64_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22465_none_bc58cde62180fd0d.manifest winsxs\manifests\amd64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.22471_none_b7ea513c7942306a.manifest winsxs\manifests\x86_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.1.7601.22473_none_784ea5b51260b460.manifest winsxs\manifests\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.22467_none_3664bb7a8e504068.manifest winsxs\manifests\x86_microsoft-windows-capi2-instrumentation_31bf3856ad364e35_6.1.7601.22473_none_bffd1c957dc2f617.manifest winsxs\manifests\amd64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.18275_none_b764b3b36020f8d5.manifest winsxs\manifests\amd64_microsoft-windows-capi2-instrumentation_31bf3856ad364e35_6.1.7601.18277_none_1b961a901cff2fb8.manifest winsxs\manifests\wow64_microsoft-windows-network-security_31bf3856ad364e35_6.1.7601.18283_none_3552537275c4f0b1.manifest winsxs\manifests\amd64_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.18277_en-us_2c0ee7d9d11414b7.manifest winsxs\manifests\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.18272_none_35cb4b6b753f40b5.manifest winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22465_none_603a326269238bd7.manifest winsxs\manifests\wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18270_none_0e803d59a7ffe8e8.manifest winsxs\manifests\wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18270_none_8a4bfda5a0778773.manifest winsxs\manifests\amd64_microsoft-windows-capi2-instrumentation_31bf3856ad364e35_6.1.7601.22473_none_1c1bb8193620674d.manifest winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.18270_en-us_e488dc96ad6f45de.manifest winsxs\manifests\amd64_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.22473_en-us_2c948562ea354c4c.manifest winsxs\manifests\amd64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22465_none_8090c3628527c52b.manifest winsxs\manifests\wow64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.22471_none_c23efb8eada2f265.manifest winsxs\manifests\amd64_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.22473_none_b9dd69b00dc29e87.manifest winsxs\manifests\x86_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.22473_en-us_d075e9df31d7db16.manifest winsxs\manifests\amd64_microsoft-windows-cryptnet-dll_31bf3856ad364e35_6.1.7601.22473_none_7586e8ee2bc490f1.manifest winsxs\manifests\wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22465_none_0f19ad68c110e89b.manifest winsxs\manifests\wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.22465_none_8ae56db4b9888726.manifest winsxs\manifests\wow64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.18275_none_c1b95e059481bad0.manifest winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18270_none_042b9307739f26ed.manifest winsxs\manifests\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.22465_none_04c503168cb026a0.manifest winsxs\manifests\x86_microsoft-windows-capi2-instrumentation_31bf3856ad364e35_6.1.7601.18277_none_bf777f0c64a1be82.manifest winsxs\manifests\x86_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.18277_en-us_cff04c5618b6a381.manifest winsxs\manifests\x86_microsoft-windows-crypt32-dll_31bf3856ad364e35_6.1.7601.22473_none_5dbece2c55652d51.manifest servicing\packages\Package_111_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum servicing\packages\Package_112_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum servicing\packages\Package_113_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum servicing\packages\Package_114_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum servicing\packages\Package_2_for_KB2862152~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_2_for_KB2875783~31bf3856ad364e35~amd64~~6.1.1.3.mum servicing\packages\Package_2_for_KB2876331~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_30_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_31_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_33_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_3_for_KB2876331~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_45_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum servicing\packages\Package_56_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_57_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_58_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_59_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum servicing\packages\Package_59_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_75_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum servicing\packages\Package_82_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum servicing\packages\Package_for_KB2862152_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_for_KB2862152~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_for_KB2868626_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum servicing\packages\Package_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.mum servicing\packages\Package_for_KB2868725_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_for_KB2875783_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum servicing\packages\Package_for_KB2875783~31bf3856ad364e35~amd64~~6.1.1.3.mum servicing\packages\Package_for_KB2876331_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_for_KB2876331~31bf3856ad364e35~amd64~~6.1.1.1.mum servicing\packages\Package_111_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat servicing\packages\Package_112_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat servicing\packages\Package_113_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat servicing\packages\Package_114_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat servicing\packages\Package_2_for_KB2862152~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_2_for_KB2875783~31bf3856ad364e35~amd64~~6.1.1.3.cat servicing\packages\Package_2_for_KB2876331~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_30_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_31_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_33_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_3_for_KB2876331~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_45_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat servicing\packages\Package_56_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_57_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_58_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_59_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat servicing\packages\Package_59_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_75_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat servicing\packages\Package_82_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat servicing\packages\Package_for_KB2862152_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_for_KB2862152~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_for_KB2868626_SP1~31bf3856ad364e35~amd64~~6.1.1.2.cat servicing\packages\Package_for_KB2868626~31bf3856ad364e35~amd64~~6.1.1.2.cat servicing\packages\Package_for_KB2868725_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_for_KB2868725~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_for_KB2875783_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat servicing\packages\Package_for_KB2875783~31bf3856ad364e35~amd64~~6.1.1.3.cat servicing\packages\Package_for_KB2876331_SP1~31bf3856ad364e35~amd64~~6.1.1.1.cat servicing\packages\Package_for_KB2876331~31bf3856ad364e35~amd64~~6.1.1.1.cat
I'll post a fix protocol for that lot tomorrow sometime - three's rather a lot to find :)
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Edited by Noel D PatonModerator Wednesday, November 20, 2013 10:00 PM x64, not 32-bit
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Didn't take as long as I thought... (but I may have missed a couple along the way - we'll soon find out :) )
I've uploaded a file - b97aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder CWBFiles in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)
Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages
And the content of the manifests folder (.manifest files) into this folder:
C:\Windows\Temp\CheckSur\Winsxs\Manifests
Now run the CheckSUR tool again (it may take a while)
Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. -
so, I think i screwed it up. followed the instructions, ran it - took like 5 hours - then in a moment of confusion, when I should have grabbed the files and posted, I instead, reran the checksur file. In further panic, I then cancelled it.... so I think it blanked the first log, however the persist looks like it got the new info.
let me know if this does it: https://skydrive.live.com/redir?resid=CC7B3B5A756177CA%21149
if not, i'll rerun it.
I rebooted, same issue so far: Windows 7, Build 7601, This copy of Windows is not Genuine.
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Not to worry - it did the job nicely..
There's only a few more to do now...
Unavailable repair files: winsxs\manifests\wow64_microsoft-windows-security-schannel_31bf3856ad364e35_6.1.7601.18270_none_8a4bfda5a0778773.manifest winsxs\manifests\amd64_microsoft-windows-winsock-core_31bf3856ad364e35_6.1.7601.18272_none_35cb4b6b753f40b5.manifest winsxs\manifests\wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.18270_none_0e803d59a7ffe8e8.manifest winsxs\manifests\amd64_microsoft-windows-crypt32-dll.resources_31bf3856ad364e35_6.1.7601.22473_en-us_2c948562ea354c4c.manifest winsxs\manifests\amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.18270_en-us_e488dc96ad6f45de.manifest winsxs\manifests\x86_microsoft-windows-ncrypt-dll_31bf3856ad364e35_6.1.7601.22465_none_603a326269238bd7.manifest winsxs\manifests\amd64_microsoft-windows-capi2-instrumentation_31bf3856ad364e35_6.1.7601.22473_none_1c1bb8193620674d.manifest
... which I missed before.
I'll post another protocol in a few minutes.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. -
I've uploaded a file - b97ab.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder CWBFiles in the same place.
Open this folder - there should be one folder inside it (Manifests)
Copy the content of the Manifests folder (.manifest files) into this folder:
C:\Windows\Temp\CheckSur\Winsxs\Manifests
Now run the CheckSUR tool again (it may take a while - but hopefully not as long as last time!)
Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
Once that's done, please run another MGADiag report, and post the result - there will probably still be more to do, but let's see how far that's got us :)
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. -
here is the checkSUR results: https://skydrive.live.com/redir?resid=CC7B3B5A756177CA%21150
MGADiag results:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85899
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {BE69C0BD-E970-4EF5-A824-646C45C28981}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130801-1533
TTS Error: T:20131118142606164-
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Kyle Severson\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BE69C0BD-E970-4EF5-A824-646C45C28981}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85899</PID><PIDType>5</PIDType><SID>S-1-5-21-3309463888-1101713526-2296665635</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3910</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>P01-B2</Version><SMBIOSVersion major="2" minor="6"/><Date>20100324000000.000000+000</Date></BIOS><HWID>9CEC3A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: U1BMRwEAAAAAAQAACAAAAJtjAAAAAAAAYWECAKD4//+wRNsGlOTOAWbXGpOihAOpMHzDmWxsjurdK8corKLyIWpB3zZjH8tl/3zdTgYQoMfY/nnqAXc3PDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAx4dZsxs/sxaQSZh6DCEuBHN+AqvXW1scjO31rhHHCUls+XHoqpMEkhKbISs6x9BRwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-1033-7601.0000-3232013
Installation ID: 014502627200558910528116332325256351705246757313374872
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PW487
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 5
Trusted time: 11/22/2013 9:13:17 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:19:2013 10:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAAAAQABAAIAAAABAAAABQABAAEA6GEwzUghcmqESLxPZrW2kySWcoq+QYLqRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 032410 APIC1548
FACP 032410 FACP1548
HPET 032410 OEMHPET
MCFG 032410 OEMMCFG
SLIC ACRSYS ACRPRDCT
OEMB 032410 OEMB1548
GSCI 032410 GMCHSCI
AWMI 032410 OEMB1548
SSDT DpgPmm CpuPm -
Great! the CheckSUR scan is now clear.
Please run SFC /SCANNOW again, and post the new CBS.log file - if it says it couldn't find any errors, then you have to try and convince an MS operator of what's happened, so that they will aid you in activation (probably by giving you a one-time Key).
You won't be able to use the normal rout to telephone activation, so you'll have to call the local number from this list...
https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx
and explain the problems to them.
If they can't help, then I'm afraid that your only solution will be a Factory Recovery, followed by a upgrading again - this process will destroy all data on the computer, so back up to external media before even contemplating it!
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. -
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No problem - I was offline most of yesterday anyhow :)
SFC looks clear to me now.
Try ringing the Activation Center now as they will have to finish this off - unless your Pro upgrade is a Full Retail version - since it's not possible to apply an Upgrade Key in the ways that can be used in this forum.
Good luck with them!
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Marked as answer by beta1097 Tuesday, November 26, 2013 7:50 PM
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microsoft support is not fun. It seems if the line is not good, or they cannot understand you, they simply hang up....
spend two hours with some remote session time. I've been escalated to level 2, and there is talk about reinstalling Home, then re-upgrading to Professional. I cannot believe that is the best solution... how is it an activation issue is causing me to reinstall my OS? unbelievable.
Thanks for the help with this Noel.
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Activation is very deeply embedded into the OS - and the OS checks the status regularly. When something goes wrong with activation it can often mean that there are other problems as well (as you saw above!).
Hopefully, MS will be able to get it functional without a clean install - we got most of the way there in filesystem terms, but there must be significant registry problems if they are having to resort to reinstallation.
If they do want to go for a clean install, ask why not an Upgrade Install using the default Key (which is what's there already).
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. -
I should qualify what I said earlier - Microsoft support is not 'bad', once you get connected. My earlier sentiment about them being not fun was that I was 'disconnected' several times in trying to get to the right number. Once I got the right person, connection remained and progress was made.
After a couple hours with the level 2 tech, he suggested and ran what appeared to be an Upgrade install. Downloaded an ISO file (X17-59186), and ran it. after a couple more hours, the pc is back running win7 Pro, and No Longer complaining about not being genuine. Unfortunately, I am still in the process of 'updating'. So the process is correcting the issue and getting me back to where I was, without loss of files, etc. but it is taking quite a while.
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..but is it activated?
Please post another MGADiag report, so we can check that you're not just in the grace period.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors.
