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Validation Issue with starting Slsvc RRS feed

  • Question

  • I've gone tho MGADiag multiple times, and currently do not have the warning that windows is not valid, however if i go online to verify the problem it shows as non genuine and leaves limited functionality mode.  Each time I've gone through the Diagnostic about 1 in three show as invalid license, yet every time the same online validation code, 0x80070426, saying slsvc is not running.  I've gone to manually start both through services and command prompt and get access denied error.  Also trying to start services such as SLUI it says a illegal modification has been made and closes out.  I've run " sfc /scannow"  showed nothing, also "chkdsk /r" also did nothing.  I ended up installing the trial of norton, hoping it might bear some fruit, yet nothing happened...

    It's a little ridiculous how many of these problems there are.

    Well here the Diagnostic Report:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-PFV8P-68RYD-QWVFF
    Windows Product Key Hash: 6KeC2XnfYrkLfKbkgZ9zHWuzdpI=
    Windows Product ID: 89572-011-2222157-71357
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4DEBD65D-FA2B-4010-AE16-3ABDA8524E44}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080425-1930
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: F:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4DEBD65D-FA2B-4010-AE16-3ABDA8524E44}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QWVFF</PKey><PID>89572-011-2222157-71357</PID><PIDType>5</PIDType><SID>S-1-5-21-958954921-744782539-694875022</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N32-SLI DELUXE ACPI BIOS Revision 0706</Version><SMBIOSVersion major="2" minor="3"/><Date>20060821000000.000000+000</Date></BIOS><HWID>AF323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Tuesday, August 26, 2008 4:32 PM

Answers

  • Riotcow,

    The Non-Genuine issue, that you are experiencing, appears to just be a Symptom of a Vista larger issue.

     

      Originally I gave you scripts to resolve the Non-Genuine issue. Scripts are processed by Vista, not the anti-piracy subsystem. You received a System Error when running those scripts. That tells me there is an issue, outside of the anti-piracy sub-system, that is causing Vista's ability to run those scripts, to error out.

     

      My area of knowledge is in Vista’s anti-piracy sub-system. I am unqualified to attempt to troubleshoot a system level issue. I wouldn’t know where to even start. That is why I referred you to Vista support. Please try and post your question in the Vista Forums located here:  http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx

     

    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, August 26, 2008 7:37 PM
    Tuesday, August 26, 2008 7:37 PM

All replies

  • Hello Riotcow,


    In your Diagnostic Report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of  other issues you may be experiencing (such as not having access to the Control Panel).

       Please try the first set of steps and if it does not resolve the issue, move on to the next set.

       The first set of steps are how to set the Software Licensing Service to start at each Vista Start-up.

     1. Click on the Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard.

    3. The Services window should now open.

    4. Scroll down to Software Licensing, then right-click on it and select Properties.

    5. Under the General tab, click on the Stop button.

    6. Set the Startup Type to Automatic, then click Apply.

    7. Next, under Service Status, click on the Start button.

    8. Last, restart your computer.   

     

      The second set of steps are the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Vista support at http://support.microsoft.com
     

     If you have access to the Start button:

    1) Click the Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc



    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, August 26, 2008 4:58 PM
    • Unmarked as answer by Riotcow Tuesday, August 26, 2008 5:39 PM
    Tuesday, August 26, 2008 4:58 PM
  • Like I said, I already tried all of that.  Nothing changed, still have the same problem.  I do not have access to starting the services.


    If I try to SL UI Notification..

    And trying to go to microsoft support gave me this...

    • Edited by Riotcow Tuesday, August 26, 2008 5:30 PM another error
    Tuesday, August 26, 2008 5:18 PM
  • Hello,

    Previoulsy I mentioned, "If you receive any error, then, for some reason, Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Vista support at http://support.microsoft.com ".  This would fall outside of the WGA scope @ this point. Please visit the support site and if necessary open a support request. 


    Take care,

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, August 26, 2008 5:50 PM
    • Unmarked as answer by Riotcow Tuesday, August 26, 2008 6:09 PM
    Tuesday, August 26, 2008 5:49 PM
  • Look at the last image I added, I can't open a support request.  I'm certainly not paying more for a widespread problem like this.
    Tuesday, August 26, 2008 5:51 PM
  • Riotcow,

    The Non-Genuine issue, that you are experiencing, appears to just be a Symptom of a Vista larger issue.

     

      Originally I gave you scripts to resolve the Non-Genuine issue. Scripts are processed by Vista, not the anti-piracy subsystem. You received a System Error when running those scripts. That tells me there is an issue, outside of the anti-piracy sub-system, that is causing Vista's ability to run those scripts, to error out.

     

      My area of knowledge is in Vista’s anti-piracy sub-system. I am unqualified to attempt to troubleshoot a system level issue. I wouldn’t know where to even start. That is why I referred you to Vista support. Please try and post your question in the Vista Forums located here:  http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx

     

    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, August 26, 2008 7:37 PM
    Tuesday, August 26, 2008 7:37 PM