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Office not genuine RRS feed

  • Question

  • Hi,

    I purchased the student version of Microsoft Office 2007 on October 2008 from software4students.co.uk. For the first year it worked great. Now however it has came up it is not a genuine copy.

    I have contacted the company and they have ensured me that it is a geunine copy and they did not know why it was saying this! Since then I have uninstalled the version and reinstalled it back onto the computer however it is still coming up the same message. I have also tried the office diagonstics and it did not come up with any problems.

    I would be very grateful if you could give me advice on how to rectify this problem.

    Lorna
    Thursday, January 7, 2010 10:22 PM

Answers

  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Monday, January 11, 2010 11:18 PM
    Monday, January 11, 2010 11:18 PM

All replies

  • Hello lorna87,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, January 8, 2010 3:17 AM
  • No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Monday, January 11, 2010 11:18 PM
    Monday, January 11, 2010 11:18 PM
  • Sorry have not replied. I ran the test you sent and it came up that it is a genuine copy and when I now go into word it just comes up as normal now.

    Thank you

    Lorna
    Tuesday, January 12, 2010 9:44 AM