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Win 7 Activation Problem and Lack of Proper Phone Support RRS feed

  • Question

  • I purchased the Family Pack (3 licenses) for Windows 7 Home Premium and installed 2 copies on 2 of our family laptops and one on my desktop.  Last week, my hard drive failed on the desktop and I replaced it yesterday and had to reinstall Windows.  My activation failed due to Code 0xC004C008, so I've been in the madness of telephone activation.  I have been trying to get through (and each time waste at least 4 minutes) to someone and keep getting told that no one is available to assist me.  I thought 24/7 support would be more helpful than that, as I've been trying since midnight last night and have made at least 10-15 attempts.  I REFUSE to purchase another license just because I had to reinstall it.  I suppose my only resolution is to continue wasting hours of my time reading off the same numbers to a voice automated system and then be told there's no one to assist me.  Please offer another alternative or a direct line to a real person - or- what a novel thought... PUT ME ON HOLD.  Never thought I would have asked for that. The polite female voice announces that a call may be recorded... if I want to speak to someone, then say "go on" and when I do, it says "We are unable to assist you with product activation at this time.  Please try again...  Good bye." and dumps the call.  No opportunity to be placed on hold, no other number.  Then, if I want to try again, I have to go back through redialing and re-entering all 9 sets of 6-digit numbers for the installation id.
    Thursday, May 27, 2010 9:11 PM

Answers

  • Hello GameaholicXP,

    Have you tried the "Silent Bob" approach?

    Do a telephonic activation again, but when you call, say nothing and enter nothing into the system.  That is supposed to shunt you to a live operator.

    Let us know....


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, May 27, 2010 9:28 PM

All replies

  • Hello GameaholicXP,

    Have you tried the "Silent Bob" approach?

    Do a telephonic activation again, but when you call, say nothing and enter nothing into the system.  That is supposed to shunt you to a live operator.

    Let us know....


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, May 27, 2010 9:28 PM
  • OMG!!!!!!!!!  It WORKED!  I can't thank you enough Dan!  Got my numbers and am activated.  So refreshing to actually get results with a real person on the other end of the line.
    Thursday, May 27, 2010 9:42 PM
  • Hello GameaholicXP,

    :-)


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, May 27, 2010 9:45 PM