locked
Error 0x80070426 while searching for 'Windows Update' in Vista RRS feed

  • Question

  • It all started when I tried to look for new updates in the 'Security Center' and got the error message :
    Code 80070426 Windows Update encountered an unknown error.

    After reading another thread, if I ran a DOS command window as the administrator and try to start the service slsvc, I get the following:

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start slsvc
    System error 193 has occurred.

    *** is not a valid Win32 application


    C:\Windows\system32>

    I wanted to post the output of the MS diagnostic tool but do not know how to get this report.

    Under Services (got there by clicking on Start and typing in 'Services' in search window)I see that against slsvc the following appears in the description :
    Failed to Read Description. Error Code: 2

    Also in the same window, cannot start the service 'SLUINotify'

    I am running a running a compaq Presario F500 and have Windows Vista Home Basic installed.

    I tried to do a system restore but got the following application error under the heading rstrui.exe :
    The application failed to initialize properly (0xc000007b). Click OK to terminate the application

    Another error I recieved doing something was under the heading HPHD_Scheduler.exe-Fatal error :
    CLR error : 80004005
    The program will now terminate.

    Please help.
    Monday, September 7, 2009 5:47 PM

Answers

  • Hello Sooboo,

    You will notice that under the "File Scan Data-->" line there are a large number of files that are listed as Mismatched. All those files listed, are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. What is more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hash (think fingerprint) for all the Critical Vista System (and other) files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corupted because if the file had been modified in any way, it's signature hash would not match what is listed in the System Catalog and in that case Vista would flag itself as Non-Genuine.

      This is the reason your Vista is showing as Non-Genuine. Since Vista can't read the System Catalog, it can't compare the signature hashs and so assumes all are mismatched. 

    I recommend that you first try Repairing Windows using System Restore:

    1. Reboot Vista into Safe Mode
    2. Go to Control Panel
    3. On the left hand side of the Control panel window, Click on "Classic View"
    4. Double-click "Backup and Restore Center"
    5. On the left hand side of the window, click "Repair Windows using system restore"
    6. Put a check in the box that says "Show restore points older than 5 days",
    7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experianced an issue.
    8. Click the "Next" button.
    9. Reboot back into Normal mode
    10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.
    11a)     If there are any Mismatched files listed, they you will need to restore to a point further in the past.
    11b)     If there are No Mismatched files listed, then your Vista will report as Genuine and there is a chance that your Windows Update issue may also be resolved.

    If that doesn't work, try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select 'Run as Administrator'
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, September 8, 2009 6:18 PM
    Tuesday, September 8, 2009 6:18 PM

All replies

  • To help us troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.  Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post.  Thank you!
    Carey Frisch
    Monday, September 7, 2009 6:00 PM
    Moderator
  • Hi Carey,

    I did as suggested and below is the report:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {5C6E2919-6A95-4238-9087-8AEC1DFE2A90}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error: M:20090118180935999-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[hr = 0x80070714]
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6002.17040]
    File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6002.18024]
    File Mismatch: C:\Windows\system32\authz.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6002.18005]
    File Mismatch: C:\Windows\system32\samlib.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\nsi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\user32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\ole32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\version.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winmm.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0]
    File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\regapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\userenv.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6002.18051]
    File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winsta.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\mpr.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\credui.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wininet.dll[8.0.6001.18813]
    File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iertutil.dll[8.0.6001.18813]
    File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\rasman.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\activeds.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.2]
    File Mismatch: C:\Windows\system32\certcli.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winscard.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\urlmon.dll[8.0.6001.18813]
    File Mismatch: C:\Windows\system32\propsys.dll[7.0.6002.18005]
    File Mismatch: C:\Windows\system32\xmllite.dll[1.2.1009.0]
    File Mismatch: C:\Windows\system32\mlang.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\advpack.dll[8.0.6001.18702]
    File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
    File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
    File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\winspool.drv[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\feclient.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\imm32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msctf.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\duser.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6000.16386_none_9ea0ac9ec96e7127\gdiplus.dll[5.2.6000.16386]
    File Mismatch: C:\Windows\system32\msrating.dll[8.0.6001.18702]
    File Mismatch: C:\Windows\system32\ieframe.dll[8.0.6001.18813]
    File Mismatch: C:\Windows\system32\msi.dll[4.5.6002.18005]
    File Mismatch: C:\Windows\system32\mshtml.dll[8.0.6001.18813]
    File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
    File Mismatch: C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.6000.16386_none_87e0cb09378714f1\comctl32.dll[5.82.6000.16386]
    File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\printui.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\hlink.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\imgutil.dll[8.0.6001.18702]
    File Mismatch: C:\Windows\system32\usp10.dll[1.626.6002.18005]
    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\ieui.dll[8.0.6001.18813]
    File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
    File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\query.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6931.18000]
    File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6001.18000]
    File Mismatch: C:\Windows\system32\scecli.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6002.18005]
    File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6001.18000]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5C6E2919-6A95-4238-9087-8AEC1DFE2A90}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-1199544758-688132805-1465868880</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario F500 (GS085PA#UUF)       </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.19    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070620000000.000000+000</Date></BIOS><HWID>E8303507018400FE</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>34F4BAFEF19FED0</Val><Hash>rPVQSwESrlSeutLfn8i4tGDQ7Sg=</Hash><Pid>81599-872-8123322-65696</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070002

    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEAeqh6hAp6WtlqWUgkZNlgtfL04gxKK+ijrFb6/A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HP        APIC 
      FACP   HP      MCP51M 
      HPET   PTLTD   HPETTBL
      BOOT   HP  $SBFTBL$
      MCFG   HP        MCFG 
      SSDT   HP      POWERNOW
      SLIC   HPQOEM  SLIC-MPC

    Hope this will help to provide a solution.
    Waiting eagerly to hear from you or others....

    Sooboo.

    Monday, September 7, 2009 7:58 PM
  • The following solution is applicable only if you have a retail version of the windows vista.
    Insert windows vista disk and install windows... during installation choose upgrade option. This is called upgrade repair.
    Seems you are a HP customer and they do not provide the retail disk hence it may not be possible.
    You may land up reinstalling windows or restoring the computer to factory defaults.

    All the best.
    Tuesday, September 8, 2009 9:25 AM
  • Hello Sooboo,

    You will notice that under the "File Scan Data-->" line there are a large number of files that are listed as Mismatched. All those files listed, are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. What is more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hash (think fingerprint) for all the Critical Vista System (and other) files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corupted because if the file had been modified in any way, it's signature hash would not match what is listed in the System Catalog and in that case Vista would flag itself as Non-Genuine.

      This is the reason your Vista is showing as Non-Genuine. Since Vista can't read the System Catalog, it can't compare the signature hashs and so assumes all are mismatched. 

    I recommend that you first try Repairing Windows using System Restore:

    1. Reboot Vista into Safe Mode
    2. Go to Control Panel
    3. On the left hand side of the Control panel window, Click on "Classic View"
    4. Double-click "Backup and Restore Center"
    5. On the left hand side of the window, click "Repair Windows using system restore"
    6. Put a check in the box that says "Show restore points older than 5 days",
    7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experianced an issue.
    8. Click the "Next" button.
    9. Reboot back into Normal mode
    10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.
    11a)     If there are any Mismatched files listed, they you will need to restore to a point further in the past.
    11b)     If there are No Mismatched files listed, then your Vista will report as Genuine and there is a chance that your Windows Update issue may also be resolved.

    If that doesn't work, try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select 'Run as Administrator'
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Tuesday, September 8, 2009 6:18 PM
    Tuesday, September 8, 2009 6:18 PM
  • Hi Darin,

    Thanks a lot for you solution.
    I tried the second option first as it as easier and managed to get rid of most of the mismatches in the 'File Scan Data'.
    This status also resulted in successful updation of 'Windows Update' and now my computer is fully updated.

    However, there are three mismatched files still left out and probably this is resuting in the ongoing existing problem i.e. :
    1) My screen saver photos are not showing.
    2) I cannot see the stored picture icons (only the name is visible) however when I double click on the blank spaces, the picture opens up.

    Can you please let me know if it is still necessary to carry out the first method mentioned by you earlier.
    One of the errors that I am getting just after restarting the laptop is  : 'HPHC_Scheduler.exe-Fatal error' - there are some numbers also with this error which I did not capture.

    Please find  below the Diagnostics report after doing this :

    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3

    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=

    Windows Product ID: 89572-OEM-7332166-00021

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.002

    ID: {5C6E2919-6A95-4238-9087-8AEC1DFE2A90}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6002.lh_sp2rtm.090410-1830

    TTS Error: M:20090118180935999-

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6002.16398

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6002.18005]

    File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6002.18005]

    File Mismatch: C:\Windows\system32\msi.dll[4.5.6002.18005]

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{5C6E2919-6A95-4238-9087-8AEC1DFE2A90}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-1199544758-688132805-1465868880</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario F500 (GS085PA#UUF)       </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.19    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070620000000.000000+000</Date></BIOS><HWID>E8303507018400FE</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>34F4BAFEF19FED0</Val><Hash>rPVQSwESrlSeutLfn8i4tGDQ7Sg=</Hash><Pid>81599-872-8123322-65696</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomeBasic edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89572-00146-321-600021-02-1033-6000.0000-2272007

    Installation ID: 244226474151894265184391080600567200667015651116184883

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: 44MV3

    License Status: Licensed

     

    HWID Data-->

    HWID Hash Current: NAAAAAEAAwABAAEAAQABAAAAAwABAAEAeqh6hAp6WtlqWUgkZNlgtfL04gxKK+ijrFb6/A==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    HP                                           APIC 

      FACP                                   HP                          MCP51M 

      HPET                                    PTLTD                    HPETTBL

      BOOT                                  HP                          $SBFTBL$

      MCFG                                 HP                            MCFG 

      SSDT                                    HP                          POWERNOW

      SLIC                                      HPQOEM                             SLIC-MPC



    Thanks Again.
    Sooboo.

     

    Monday, October 5, 2009 3:17 AM