Activating Purchased Live OneCare RRS feed

  • General discussion

  • I paid for a new Live OneCare and have not received anything from them.  When told to install a message came up to tell me that it won't work unless I uninstall the old one.  How unfriendly is that?  Shouldn't it just re-install and update the old one?  I think so!  My credit card has been charged and I have nothing.  What do I do now?


    Bon Smile

    Wednesday, March 12, 2008 12:19 AM

All replies

  • You paid before installing? Did you have a subscription already that was expired? If so, why did you not renew using the same Subscription LiveID?

    Let's assume you have an expired copy of OneCare on your PC activated with LiveID_OLD and you just bought a new subscription with LiveID _NEW. If so, you must uninstall the old copy and install again and activate using LiveID_NEW that you signed in with to buy the subscription.

    I'm still not clear how you proceeded to pay for a subscription and are now trying to install while OneCare is already installed.



    Wednesday, March 12, 2008 12:26 AM