none
Vista x64 suddenly not genuine but shows 'Windows is activated' RRS feed

  • Question

  • I'm trying to troubleshoot memory & connectivity issues and I had just flashed the latest EVGA x58 MOBO BIOS;  when I suddenly got a 'not genuine' message . My Win desktop is now black (not normal blue). My Vista Ulitmate x64 System window shows 'Windows is activated'.

    I entered the Product Key from the new retail box which I had to break the seal on.  Retail packaging shows all the proper/genuine validations. SLSVC is running OK.


    Results form MGA.exe are 'genuine'

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-FJ7YF-M2YBV-KM9P2
    Windows Product Key Hash: roub1JqYwnCFdYMpOzUOCEMGVa4=
    Windows Product ID: 89587-495-2637395-71711
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {3F7D1944-74FA-406F-B42A-12A171B6E20B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3F7D1944-74FA-406F-B42A-12A171B6E20B}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KM9P2</PKey><PID>89587-495-2637395-71711</PID><PIDType>5</PIDType><SID>S-1-5-21-3222512110-47293869-2819648829</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20090327000000.000000+000</Date></BIOS><HWID>43323507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>IntelR</OEMID><OEMTableID>AWRDACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 30fab9cc-8614-4339-989f-7ce61fb7a5c4
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89587-00142-495-263739-00-1033-6001.0000-1152009
    Installation ID: 012234385933233486186750653294651222180270343963814183
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: KM9P2
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAEAAwABAAEAAgABAAAAAwABAAEAJJTm6qrRoAb6BgiFCJw4jrRl8vQ0KPjfniqsVuqC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   IntelR  AWRDACPI
      FACP   IntelR  AWRDACPI
      MCFG   IntelR  AWRDACPI
      SLIC   IntelR  AWRDACPI
      SSDT   INTEL  PPM RCM




    Saturday, April 25, 2009 8:27 PM

Answers

  • Hi Steveo0000,

      I can't be sure what the issue is.  Your Diagnostic Report shows Vista as Genuine and Activated. I also don't see any error codes that would explain the "Not Genuine" message.

      If you continue to see the error, make sure to run the Diagnostic Tool while the issue is occuring.

      If you do run the Diagnostic tool while you see the Black Background and that "Not Genuine" message but the Diagnostic Report shows Vista as 'Genuine' then the issue (most likely) is occuring at startup when an error occurs that momentarily (just a sec. or so) puts Vista into a Non-Genuine state and then back to Genuine.  This is usually associated with a Driver that is just incomatible (or unstable) enough to sometimes error and cause this issue.

      The reason Vista still shows the Black Background and the "Not Genuine" message even though Vista has returned to Genuine is that it can sometime take Vista 1 or 2 reboots to reset it's systems after going into a Non-Genuine state (even if just for a sec.) That is why Vista looks non-Genuine, but the Diagnostic Report shows Genuine.

      As I said, a semi-incompatible Driver is usually the cause. However, flashing a Bios would Not cause this.  I recommend making sure you have the most recent version of all the major drivers (graphic card, chipset, intergrated raid or raid card drivers and so on).

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Monday, April 27, 2009 9:19 PM

All replies

  • You can reactivate your Windows Vista installation by performing the following:

    1. Click on the Start button and in the Start Search box type in:  slui.exe 4

    2. Press the Enter key on your keyboard.

    3. Select your Country.

    4. Follow the instructions for phone activation (no charge).

    NOTE: When you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a
    Live Activation Rep, select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to
    a Live Activation Rep. Trying to activate thru the Automated Voice will not work, in your case, only thru the Live Activation Rep
    will your activation be successful.


    Carey Frisch
    Saturday, April 25, 2009 9:13 PM
    Moderator
  • How can I tell if I'm correctly activated?

    Sunday, April 26, 2009 3:04 PM
  • Hi Steveo0000,

      I can't be sure what the issue is.  Your Diagnostic Report shows Vista as Genuine and Activated. I also don't see any error codes that would explain the "Not Genuine" message.

      If you continue to see the error, make sure to run the Diagnostic Tool while the issue is occuring.

      If you do run the Diagnostic tool while you see the Black Background and that "Not Genuine" message but the Diagnostic Report shows Vista as 'Genuine' then the issue (most likely) is occuring at startup when an error occurs that momentarily (just a sec. or so) puts Vista into a Non-Genuine state and then back to Genuine.  This is usually associated with a Driver that is just incomatible (or unstable) enough to sometimes error and cause this issue.

      The reason Vista still shows the Black Background and the "Not Genuine" message even though Vista has returned to Genuine is that it can sometime take Vista 1 or 2 reboots to reset it's systems after going into a Non-Genuine state (even if just for a sec.) That is why Vista looks non-Genuine, but the Diagnostic Report shows Genuine.

      As I said, a semi-incompatible Driver is usually the cause. However, flashing a Bios would Not cause this.  I recommend making sure you have the most recent version of all the major drivers (graphic card, chipset, intergrated raid or raid card drivers and so on).

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Monday, April 27, 2009 9:19 PM