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Vista Validation issue RRS feed

  • Question

  • Hello,

    Vista is stating that my product key is invalid, but I am getting the key off the bottom of the notebook. When I type in the product key, I get a 0xC004E003 error. I followed the link here and here is the diag tool information:

     

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-KHJ6Y-C2RR4-KG9DV
    Windows Product Key Hash: blwKxMPNWuUyCMpbJJhSMNbB434=
    Windows Product ID: 89578-OEM-7218996-19710
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {5A79B413-6004-44B7-8968-D558506B21B3}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error: T:20090323091728896-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5A79B413-6004-44B7-8968-D558506B21B3}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KG9DV</PKey><PID>89578-OEM-7218996-19710</PID><PIDType>8</PIDType><SID>S-1-5-21-1447684618-1183075107-1767807710</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR205E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1121Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20080602000000.000000+000</Date></BIOS><HWID>1C313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAGkGAAAAAAAAYWECAASgyoGK4enb0qvJASBH6fzp2gky29l5WwyT4IzfwJw7g6AKRzfsE4fuZxUC7f1mGgo6PPahSaR5h8lhlzOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAyJx6iwmlhc0eFuUBMYcqaPn+51fq8LAtU8/eKORO7f1BDDr6rpqTHFLH9op1j/2FEzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00144-189-919710-02-1033-6001.0000-0822009
    Installation ID: 265603054092935973452265370820523684703554533686965385
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: KG9DV
    License Status: Unlicensed

    HWID Data-->
    HWID Hash Current: NgAAAAEAAgABAAIAAQABAAAABAABAAEAJJQ8mV4jGgT8kHLl4o5oWfL01jkSRS5VrFZMASqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      BOOT   Sony  VAIO
      MCFG   Sony  VAIO
      APIC   Sony  VAIO
      SLIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO


     


     


     

    Monday, March 23, 2009 7:35 PM

Answers

  • Hi agent23598,

      From your Diagnostic Report, it appears that Vista did accept the key from the COA sticker. You can see this my the line "Windows License Type: COA SLP" (COA SLP is wnat the key on the sticker is called) and all that needs to be done is to Activate Vista using that key.

    To activate Vista using a COA SLP key, you normally need to Activate by Phone. To do that, follow the steps below


    a)    If you have access to the Start button: Click the Start button, and type slui.exe 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)    If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.


    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Monday, March 23, 2009 11:31 PM

All replies

  • Hi agent23598,

      From your Diagnostic Report, it appears that Vista did accept the key from the COA sticker. You can see this my the line "Windows License Type: COA SLP" (COA SLP is wnat the key on the sticker is called) and all that needs to be done is to Activate Vista using that key.

    To activate Vista using a COA SLP key, you normally need to Activate by Phone. To do that, follow the steps below


    a)    If you have access to the Start button: Click the Start button, and type slui.exe 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)    If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.

    NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.


    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Monday, March 23, 2009 11:31 PM
  • Darin,

    I attempted this and the information that I got from the activation rep mathced what I put into the system and it still will not activate correctly. The rep stated that I contact tech support, but I am working on this machine for someone as an agent for a computer repair store and I am not authorized to charge the $59 to the client for their services. Is there another option?
    Monday, March 23, 2009 11:50 PM
  • Hi Agent23598,

      Usually Activation issues are treated as a Install problem which would be supported at no cost. 

      I suggest calling (800) 936-5800. You should be able to reach a live support Customer Service Rep without first paying.  Explain the issue "You are using the CoA Key and you can not Activate. The Activation Rep says the key is Valid [right?] and that it's a Vista support issue"  you then ask if Activation issues are treated as Install issues. If so, he should connect you to a Vista Tech at no charge.

      Or you can call back the Activation Call Center and request a Manager. They really should connect you to support directly, not tell you to call yourself.

    Thanks,
    Darin MS 
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Tuesday, March 24, 2009 12:09 AM