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Vista Validation issue

Question
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Hello,
Vista is stating that my product key is invalid, but I am getting the key off the bottom of the notebook. When I type in the product key, I get a 0xC004E003 error. I followed the link here and here is the diag tool information:
Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0xc004c4a8
Cached Validation Code: 0xc004c4a8
Windows Product Key: *****-*****-KHJ6Y-C2RR4-KG9DV
Windows Product Key Hash: blwKxMPNWuUyCMpbJJhSMNbB434=
Windows Product ID: 89578-OEM-7218996-19710
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {5A79B413-6004-44B7-8968-D558506B21B3}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.080917-1612
TTS Error: T:20090323091728896-
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5A79B413-6004-44B7-8968-D558506B21B3}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KG9DV</PKey><PID>89578-OEM-7218996-19710</PID><PIDType>8</PIDType><SID>S-1-5-21-1447684618-1183075107-1767807710</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-CR205E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R1121Q0</Version><SMBIOSVersion major="2" minor="4"/><Date>20080602000000.000000+000</Date></BIOS><HWID>1C313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 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
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_SLP channel
Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00144-189-919710-02-1033-6001.0000-0822009
Installation ID: 265603054092935973452265370820523684703554533686965385
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: KG9DV
License Status: UnlicensedHWID Data-->
HWID Hash Current: NgAAAAEAAgABAAIAAQABAAAABAABAAEAJJQ8mV4jGgT8kHLl4o5oWfL01jkSRS5VrFZMASqFOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Sony VAIO
FACP Sony VAIO
HPET Sony VAIO
BOOT Sony VAIO
MCFG Sony VAIO
APIC Sony VAIO
SLIC Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
SSDT Sony VAIO
Monday, March 23, 2009 7:35 PM
Answers
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Hi agent23598,
From your Diagnostic Report, it appears that Vista did accept the key from the COA sticker. You can see this my the line "Windows License Type: COA SLP" (COA SLP is wnat the key on the sticker is called) and all that needs to be done is to Activate Vista using that key.
To activate Vista using a COA SLP key, you normally need to Activate by Phone. To do that, follow the steps below
a) If you have access to the Start button: Click the Start button, and type slui.exe 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.
b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.
NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.
Thank you,
Darin MS
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.- Marked as answer by Darin Smith MS Monday, March 23, 2009 11:32 PM
Monday, March 23, 2009 11:31 PM
All replies
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Hi agent23598,
From your Diagnostic Report, it appears that Vista did accept the key from the COA sticker. You can see this my the line "Windows License Type: COA SLP" (COA SLP is wnat the key on the sticker is called) and all that needs to be done is to Activate Vista using that key.
To activate Vista using a COA SLP key, you normally need to Activate by Phone. To do that, follow the steps below
a) If you have access to the Start button: Click the Start button, and type slui.exe 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.
b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.
NOTE: The important thing to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to transfer you to a Live Rep.
Thank you,
Darin MS
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.- Marked as answer by Darin Smith MS Monday, March 23, 2009 11:32 PM
Monday, March 23, 2009 11:31 PM -
Darin,
I attempted this and the information that I got from the activation rep mathced what I put into the system and it still will not activate correctly. The rep stated that I contact tech support, but I am working on this machine for someone as an agent for a computer repair store and I am not authorized to charge the $59 to the client for their services. Is there another option?
Monday, March 23, 2009 11:50 PM -
Hi Agent23598,
Usually Activation issues are treated as a Install problem which would be supported at no cost.
I suggest calling (800) 936-5800. You should be able to reach a live support Customer Service Rep without first paying. Explain the issue "You are using the CoA Key and you can not Activate. The Activation Rep says the key is Valid [right?] and that it's a Vista support issue" you then ask if Activation issues are treated as Install issues. If so, he should connect you to a Vista Tech at no charge.
Or you can call back the Activation Call Center and request a Manager. They really should connect you to support directly, not tell you to call yourself.
Thanks,
Darin MS
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.Tuesday, March 24, 2009 12:09 AM