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CRM 2011 email router can not retrieve data RRS feed

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    Dear All, i have got error on my CRM server, please see bellow error. The Email Router Configuration Manager was unable to retrieve user and queue information from the Microsoft Dynamics CRM Server. This may indicate that the Microsoft Dynamics CRM Server is busy. Verify that URL ‘ ‘ is correct. Additionally this problem can occur if specified access credentials are insufficient. To try again click Load Data. (The decryption key could not be obtained because HTTPS protocol is enforced, but not enabled. Enable HTTPS protocol and try again. please help > Samphors
    samphors
    Tuesday, May 10, 2011 1:37 AM

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    It looks like you have used an incoming profile of type "User Specified" in the Email router.
    In CRM 2011, we mandate that you use HTTPs if you wish to have users store their mailbox credentials in CRM and have the rotuer retrieve them for email processing.

    This is to ensure that the credentials are not passed in Clear text between the CRM Server and Email Router machines over the wire. Hence it is strongle recommended that you enable HTTPS on your CRM Server and upadte the URL in the deployment tab of email router accordingly.
    In addition, you will have to disable the HTTP binding from the CRM Server's website.

    There is however a workaround if you do not wish to use HTTPS.
    In the CRM Server machine set the registry key as follows:

    Path : HKLM\Software\Microsoft\MSCRM
    Name : DisableSecureDecryptionKey
    Type : DWORD
    Value : 1


    Now you should be able to use the HTTP cinding to connect to CRM from email router and still be able to retrieve the mailbox credentials for users.

    Sunday, May 15, 2011 2:10 PM

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  • Question
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    It looks like you have used an incoming profile of type "User Specified" in the Email router.
    In CRM 2011, we mandate that you use HTTPs if you wish to have users store their mailbox credentials in CRM and have the rotuer retrieve them for email processing.

    This is to ensure that the credentials are not passed in Clear text between the CRM Server and Email Router machines over the wire. Hence it is strongle recommended that you enable HTTPS on your CRM Server and upadte the URL in the deployment tab of email router accordingly.
    In addition, you will have to disable the HTTP binding from the CRM Server's website.

    There is however a workaround if you do not wish to use HTTPS.
    In the CRM Server machine set the registry key as follows:

    Path : HKLM\Software\Microsoft\MSCRM
    Name : DisableSecureDecryptionKey
    Type : DWORD
    Value : 1


    Now you should be able to use the HTTP cinding to connect to CRM from email router and still be able to retrieve the mailbox credentials for users.

    Sunday, May 15, 2011 2:10 PM
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    i already try but not working.
    samphors
    Friday, May 20, 2011 2:13 AM
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    Could you please let us know which alternative you tried and what is the new error message you are getting?
    Friday, May 20, 2011 3:25 AM
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    I am in the same situation

    I have define in Email router configuration a new profile defined qs follow :

    Profile name : inComing

    Direction : Incoming

    Email Server : Exchange Online
    location : https://autodiscover-red002.mail.emea.microsoftonline.com/ews/Exchange.asmx

    Access credential : Other Specified
    user name : user@mydomain.com
    passw : passwor

     

    Note that the username and pasword det here is the account to read the mail box

     

    Then after this I have define my deployement with correct URL ( I can access this deployement without trouble within IIE 9)
    Then I set the default incoming profile to inComing, the click on Publish button

    At that time after pressing the LoadData button I get the same error mentionned in this post.

    I have add the registry key to desable HTTPS and remove HTTPS from my CRM site binding

     

    Still not able to Laod data mail box

    Any idea what should I test more, I start to loose my hairs ?

    Thnaks for help

    Serge

     

    Your knowledge is enhanced by that of others.
    Saturday, August 27, 2011 5:15 PM
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    So you have disabled SSL, you are using HTTP for the CRM deployment URL in Email Router AND you have set the Registry Key to disable the decryption key on the CRM Server machine.

    Could you try an IISRESET on the server machine and restart email router to verify that there is caching?
    Also, please note that the reg key is case sensitive.
    Friday, September 2, 2011 11:05 AM
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    Done already.

    check this post where others were trying to help me with no luck.

    http://social.msdn.microsoft.com/Forums/en/crm/thread/afb8b772-1bcc-4680-804b-73152455a0c8

    regards

    serge

    Your knowledge is enhanced by that of others.
    Friday, September 2, 2011 2:00 PM