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    I need help!

    My Brother sent me a laptop, its been used before, but i am not able to use the Microsoft Office, When I try to type on any of the programs( Word, Excel & etc), its not working, i think it has to do with the Product key, I tried to encode the product key several times, but it says invalid, but now even the dialog box to key-in the product key does not appear, how to I fix this problem???? It really is frustrating....

    I passed the genuine validation too, but still not working.

    I have a Windows Vista Home Premium
    Service Pack 1

    Please, can someone help me?
    Sunday, October 11, 2009 3:38 PM

Answers

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    No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 8:28 PM
    Thursday, October 15, 2009 8:28 PM

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    To help us analyze and troubleshoot the issue you are experiencing, please download and run the     Microsoft Genuine Advantage Diagnostics Tool. 

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post. 

    Thank you!


    Carey Frisch
    Sunday, October 11, 2009 5:25 PM
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    No reply from original poster.

    Closing thread as Answered.

    Darin MS
    • Marked as answer by Darin Smith MS Thursday, October 15, 2009 8:28 PM
    Thursday, October 15, 2009 8:28 PM