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Vista 64-bit Activation error 0xC004E003 and Product ID issue RRS feed

  • Question

  • Hello.  I am getting error 0xC004E003 when trying to activate Vista.

    I recently built my PC from scratch and purchased a FULL version of Windows Vista Ultimate  It cam shrink-wrapped and the box has all the proper codes and COA sticker for a full retail version - UPC 82224-17237 which is "Microsoft 66R-00002 WINDOWS VISTA ULTIMATE ENGLISH NA DVD".  The DVDs look genuine with hologram-like surfaces.

    My initial install and activation worked fine; no issues.  I used automatic Activation so I never really paid attention to what my Product ID was.  After about 2 weeks, my motherboard failed and I had to return it to the manufacturer for a replacement.  That's when the trouble started.

    Booted fine with the new mobo to my previous install of Vista and tried Activation.  Failed with error code 0xC004F063.  OK, re-formatted C: drive and re-installed Vista from scratch.  Now I get error code 0xC004E003.  Also noticed that my Product ID has "OEM" in it.  

    So, did I get ripped-off on my purchase?  Did my shrink-wrapped FULL version of Vista contain OEM discs?  Any recourse but to purchase a new copy?

    Here's the output from MGADIAG:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-C8G96-MPT8T-K37C7
    Windows Product Key Hash: eDGWB4rv5Elgcy30Vd3Mqw9fbF0=
    Windows Product ID: 89587-OEM-7332132-00130
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: {B925FB09-ED0B-4DD4-A1EF-A407A53D2E99}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B925FB09-ED0B-4DD4-A1EF-A407A53D2E99}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-K37C7</PKey><PID>89587-OEM-7332132-00130</PID><PIDType>2</PIDType><SID>S-1-5-21-2121116538-3564604257-2008473475</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0302   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090226000000.000000+000</Date></BIOS><HWID>BA303507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16509
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89587-00146-321-300130-02-1033-6000.0000-1062009
    Installation ID: 012063262094338164055370900371635784282706262965146563
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: K37C7
    License Status: Initial grace period
    Time remaining: 21516 minute(s) (14 day(s))

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAgABAAAAAwABAAEAonYKGCAnjCZoZUa8hDSuAEK5asjy9OBFzEXkJaxW6oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   022609  APIC1220
      FACP   022609  FACP1220
      HPET   022609  OEMHPET
      MCFG   022609  OEMMCFG
      OEMB   022609  OEMB1220
      OSFR   022609  OEMOSFR
      SSDT   DpgPmm  CpuPm



     

    Monday, April 20, 2009 2:29 AM

Answers

  • Hi HiHowAreYa,

      Yes, indeed there is. You can find pictures and descriptions of Genuine DVDs, COA stickes and packing materials, for most versions of Windows and Office, at http://www.microsoft.com/resources/howtotell/

    Thank you,
    Darin MS 


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Thursday, April 23, 2009 9:57 PM

All replies

  • Hi HiHowAreYa,
    You will find your answer in this thread



    http://social.microsoft.com/Forums/en-US/genuinevista/thread/493f068f-e103-44ab-9ee0-ee2fe8827b6f

    Diana , MSP, MSBP, .Net Developement and Visual Studio Forums Moderator, MSDN Sandbox Forums Moderator http://djartsinc.spaces.live.com Smile,,,Share Some Sunshine
    Monday, April 20, 2009 3:31 AM
  • Hi djartsinc,

    Thanks for your suggestion.  Unfortunately, it did not work.

    Followed this procedure to the letter:

    1) Click the Start button

    2) Type cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

           7) Reboot 2 times


    After 2nd reboot, ran Activation again; entered Product Key, and same result...  0xC004E003

    I have also tried typing slui.exe 4 into my start menu to get the phone activation method but I only get the options to buy a new product key, enter a new product key or contact microsoft. When I click contact Mircosoft I get the option to talk to them for $69 - can't get free 90-day support since I HAVEN'T ACTIVATED.  Duh!  So that's no help.

    Anyone have any ideas?

    Thanks again for all your efforts!

    Tuesday, April 21, 2009 1:01 AM
  • Hi,

    You should contact vista support at http://support.microsoft.com
    Diana , MSP, MSBP, MSDN Sandbox,.Net Framework Setup, .Net Base Clas Library, WPF, VB General, VB Power packs, VB Language, VB Interop/Upgrade, VB IDE, Visual C++ General, and Visual C++ Language Forums Moderator
    Tuesday, April 21, 2009 2:19 AM
  • Hello HiHowAreYa,

      I'm sorry to have to tell you this but you do appear to be a vicim of Piracy.

    In your Diagnostic Report you will see the line "Windows License Type: OEM SLP" that tells me what kind of Product Key your Vista is using. If the Product Key was a Retail key, that line would show "Windows License Type: Retail".

    OEM SLP keys are ONLY used by Large Manufacturers that sell computers with Vista Pre-Installed. The OEM SLP key works with a 'Specal Instructions' found only in the motherboard from that manufacturer.  When the OEM SLP key sees that Specal Instruction, it Self-Activates.

    Since you have stated that you built your computer yourself, your motherboard could not have that 'Specal Instuctions' in it.

    So how come it worked for a while?

    There are a number of Vista Hacks called 'OEM Activation Hacks', out on the internet. These hacks make Vista think it can see that 'Specal instructions' on the motherboard, even though it's not there. Since it thinks it can see the instructions, Vista Self-Activates.

    The reason it stopped working is that Microsoft recently released a patch that makes Vista ignore those types of Activation Hacks. So the next time you start Windows (after you installed that patch) it check for the 'Specal Instructions' again, but now the instructions are not there. Since the 'Specal Instructions', Vista can not stay Self-Activated and reverts to Unactivated mode.

    I strongly recommend contacting the person or store that you bought the Pirated Vista from and Demand the Genuine Microsoft software that you paid for. Or at the very least, a refund. I also encourage you to submit a Piracy Report, against that person or store, at http://microsoft.com/piracy 

    I am very sorry you were cheated by that person or store,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    • Marked as answer by Darin Smith MS Tuesday, April 21, 2009 11:10 PM
    • Unmarked as answer by HiHowAreYa Thursday, April 23, 2009 12:49 AM
    Tuesday, April 21, 2009 11:09 PM
  • Hello Darin,

    Thank you very much for your thorough and sympathetic response.  I will certainly follow-up with the seller to get a refund or a proper retail copy of Vista.

    I would like to add to your response on how come it worked for a while...  it worked because it was an OEM copy properly installed and activated on my original motherboard.  No hack involved/needed.  The trouble started when I changed out my motherboard for the replacement and Vista then saw my system as a new PC and would not activate because that's a violation of the OEM license (install on only one system ever). 

    If I could pose one additional question...  I am now convinced that I have a genuine OEM Vista DVD (and Product Key sticker) with all the proper holograms etc.  IS THERE ANY WAY TO CONFIRM, VISIBLY OR BY BROWSING THE DVD IN EXPLORER, WHETHER A VISTA DVD IS A RETAIL OR OEM VERSION???  This might help prevent someone (like me for instance!) from getting ripped-off in the future.

    Thanks again and best regards.

    Thursday, April 23, 2009 1:03 AM
  • Hi HiHowAreYa,

      Yes, indeed there is. You can find pictures and descriptions of Genuine DVDs, COA stickes and packing materials, for most versions of Windows and Office, at http://www.microsoft.com/resources/howtotell/

    Thank you,
    Darin MS 


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Thursday, April 23, 2009 9:57 PM