Problem with latest update of Live mail & messenger RRS feed

  • General discussion

  • I hope this is the right place to ask this if not can someone point me in the right direction.
    I having been using windows live on my PC for a while, Today I noticed an option in messenger telling me I am not using the latest version, so I updated Windows Live. Now messenger can't login (just goes back to the login screen with no error), also when I try & use live mail, it starts up, then tries to check mail & then it displays a dialog box stating that a serious issue has occurred & it must close the live mail application. I tried updating again by going to
    http://download.live.com/ but that didn't help & I have the same problems.

    I am running XP professional sp3.

    I can now only use the web interface to access mail.
    Is this a known issue with Live, is there anything I can do to get this working again, would really like my mail & messenger back.

    Thursday, August 20, 2009 1:01 PM

All replies


    You're off topic for this forum, which is dedicated to Windows Live OneCare.


    Support for Windows Live programs and services:

    Go to http://support.live.com and sign in with a LiveID

    Click on the Windows Live service or product you need help with.

    If you are not presented with an email support form, but are instead redirected to help.live.com for that service/product, in the page that opens from http://help.live.com select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

    Help topics at http://help.live.com

    Support for MSN or paid Hotmail Plus - http://support.msn.com



    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Thursday, August 20, 2009 2:07 PM