Hi,
Yesterday I bought a new licence key from the Microsoft site, after my PC failed validation. I don't need to go into why here. But the Key Update Tool fails on validation of system files. After a scan it reports 'Validation Failed - C:\Windows\System32\Winlogon.exe' and 'Validation Failed - C:\Windows\System32\syssetup.exe'. Running the MGA Diagnostic Tool it reports:
Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Not Activated
Validation Code: 1
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-YMDMW-48VB4-VPDR8
Windows Product Key Hash: W7GElTHE4C4Zr7a2/wq1PWvYDds=
Windows Product ID: 55274-076-8158231-22971
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {5499C62F-D827-4B78-970B-6E1CFBEACB00}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: N/A, hr = 0x80004005
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-364-80041014_025D1FF3-229-80041014_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-258-3
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: Yes
Version: 1.9.9.1
WgaTray.exe Signed By: N/A, hr = 0x80004005
WgaLogon.dll Signed By: N/A, hr = 0x80004005
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80004005
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office XP Professional - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041014_025D1FF3-229-80041014_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: D:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5499C62F-D827-4B78-970B-6E1CFBEACB00}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPDR8</PKey><PID>55274-076-8158231-22971</PID><PIDType>5</PIDType><SID>S-1-5-21-1085031214-343818398-725345543</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-6741</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>62E93BEF0184206B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{92110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>B5C1C90600ADE40</Val><Hash>KPKw81hxUI7qL33kPAPbAdChHqY=</Hash><Pid>54186-805-6624962-17359</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>
Licensing Data-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: no
Marker string from BIOS: N/A
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-->
N/A
The product IS the correct new one that I entered the first time I tried the Update Tool, but obviously it hasn't completed the process yet as it will not validate.
In short, I seem to have a problem with those two files.
What can I do? The CD hasn't yet been delivered to restore or copy these files. Can I borrow my fathers XP home disc just to restore those two files? Having spent the best part of £100, I'm pretty disappointed that the answer to my problem is NOWHERE on the MS site!!
Thanks in advance,
Paul
