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Key Update Tool RRS feed

  • Question

  • Hi,

    Yesterday I bought a new licence key from the Microsoft site, after my PC failed validation. I don't need to go into why here. But the Key Update Tool fails on validation of system files. After a scan it reports 'Validation Failed - C:\Windows\System32\Winlogon.exe' and 'Validation Failed - C:\Windows\System32\syssetup.exe'. Running the MGA Diagnostic Tool it reports:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-YMDMW-48VB4-VPDR8
    Windows Product Key Hash: W7GElTHE4C4Zr7a2/wq1PWvYDds=
    Windows Product ID: 55274-076-8158231-22971
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {5499C62F-D827-4B78-970B-6E1CFBEACB00}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: N/A, hr = 0x80004005
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-364-80041014_025D1FF3-229-80041014_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: N/A, hr = 0x80004005

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80004005
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041014_025D1FF3-229-80041014_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: D:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5499C62F-D827-4B78-970B-6E1CFBEACB00}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPDR8</PKey><PID>55274-076-8158231-22971</PID><PIDType>5</PIDType><SID>S-1-5-21-1085031214-343818398-725345543</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-6741</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>Version 07.00T</Version><SMBIOSVersion major="2" minor="3"/><Date>20010402000000.000000+000</Date></BIOS><HWID>62E93BEF0184206B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.9.1"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{92110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>B5C1C90600ADE40</Val><Hash>KPKw81hxUI7qL33kPAPbAdChHqY=</Hash><Pid>54186-805-6624962-17359</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    The product IS the correct new one that I entered the first time I tried the Update Tool, but obviously it hasn't completed the process yet as it will not validate.

    In short, I seem to have a problem with those two files.

    What can I do? The CD hasn't yet been delivered to restore or copy these files. Can I borrow my fathers XP home disc just to restore those two files? Having spent the best part of £100, I'm pretty disappointed that the answer to my problem is NOWHERE on the MS site!!

    Thanks in advance,

    Paul
    Saturday, May 9, 2009 11:09 AM

Answers

  • Hello Paul Grange,

    The Product Key Updater Utility is not 100% foolproof, there are situations that it cannot overcome, and it would seem that yours is one of them.

    I would suggest that you conduct a clean installation of XP upon receipt of your WGA Kit CD from Microsoft.  A clean installation gives you the best possible foundation upon which to build a reliable Windows installation.  Be sure to  backup and offload your data because a clean installation destroys all data on the hard disk drive.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, May 10, 2009 5:22 AM

All replies

  • As an update, I just replaced the files Winlogon.exe and syssetup.dll with fresh copies from the ServicePackFiles/i386 folder and, although the Key Update Tool now doesn't report them as 'Validation Failed', validation on the MS website throws up the error 0x80040154, and it won't validate. Am I looking at a reinstallation when my CD finally arrives?

    Paul
    Saturday, May 9, 2009 12:47 PM
  • Hello Paul Grange,

    The Product Key Updater Utility is not 100% foolproof, there are situations that it cannot overcome, and it would seem that yours is one of them.

    I would suggest that you conduct a clean installation of XP upon receipt of your WGA Kit CD from Microsoft.  A clean installation gives you the best possible foundation upon which to build a reliable Windows installation.  Be sure to  backup and offload your data because a clean installation destroys all data on the hard disk drive.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, May 10, 2009 5:22 AM
  • You can also slipstream the CD by doing the following:

    Create a new folder on your disc called XPCD lets say.

    Copy your files from the XP CD to that folder and, get the IT Network PAckage of the Service Pack you have and slipstream it using:

    If your name of the EXE is XPSP3, for example: XPSP3.exe \s:C:\XPCD\

    then, use expand to get winlogon.exe

    expand.exe winlogon.ex_ winlogon.exe. get the EXE and replace the original. You can do this for MOST system files.
    Monday, May 11, 2009 1:17 AM
  • Thanks for the replies. I just had someone from Microsft trying to solve this for around 3 hours, via Live Meeting, and it appears there's nothing I can do until the CD drops onto my doormat :-(
    Monday, May 11, 2009 6:03 PM