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Windows 7 Build 7601 This copy of Windows is not genuine. RRS feed

  • Question

  • I purchased an Anytime Upgrade from Home Premium to Ultimate about two months ago, from Amazon.com.  Yesterday, I received the following watermark (Windows 7 Build 7601 This copy of Windows is not genuine.) in the bottom right of my screen, accompanied with a black background.  I have read around 30 postings on this site, similar to this one, and unfortunately none of them have given me a solution.  Below is a copy of my MGA diagnostic results.  Any help in this matter would be greatly appreciated.  Thanks!

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-33KR8-HJKMW-P99QK
    Windows Product Key Hash: wD/Ty5fvHmEQ+jLQmF98EJEKihE=
    Windows Product ID: 00426-104-1544842-85256
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {FD6488A0-16B1-432F-9D40-A25E1769D8AA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FD6488A0-16B1-432F-9D40-A25E1769D8AA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P99QK</PKey><PID>00426-104-1544842-85256</PID><PIDType>5</PIDType><SID>S-1-5-21-3812410437-1398626823-2310534515</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>Aurora</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="5"/><Date>20091028000000.000000+000</Date></BIOS><HWID>EB373207018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-104-154484-01-1033-7601.0000-2472011
    Installation ID: 020865525770338886410812443216847965278404266032574425
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P99QK
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 9/5/2011 4:42:38 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:4:2011 08:54
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAgACAAAAAQABAAEACrZ0YXrkkKV86hwhStjgRGI9JF2cd+qC

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALWARE  ALIENWRE
      FACP   ALWARE  ALIENWRE
      HPET   ALWARE  MI09   
      MCFG   ALWARE  MI09   
      SLIC   ALWARE  ALIENWRE
      OEMB   ALWARE  ALIENWRE
      ASPT   ALWARE  PerfTune
      WDTT   ALWARE  OEMWDTT
      SSDT   DpgPmm  CpuPm

     

    Monday, September 5, 2011 8:59 PM

Answers

  • Please call 1-866-530-6364 for support assistance.
    Carey Frisch
    • Marked as answer by Nate_1111 Tuesday, September 6, 2011 9:43 PM
    Monday, September 5, 2011 9:06 PM
    Moderator

All replies

  • Please call 1-866-530-6364 for support assistance.
    Carey Frisch
    • Marked as answer by Nate_1111 Tuesday, September 6, 2011 9:43 PM
    Monday, September 5, 2011 9:06 PM
    Moderator
  • Problem solved!  Thanks Carey, I was about to start raging.
    Tuesday, September 6, 2011 9:43 PM