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    Hi

    on a 1/2 year old Acer notebook  - bought in an trusted shop -   a non Genuine  message appears.

    Acer  supports adviced  to  remove  update Windows 7 Activation Checker update (KB971033)

    Is there a beter solution, than just  suppressing the message?

    How  to solve the problem with 2 mismatched files (see report  below)

    Here  is  the  report  of MGADIAG.exe

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-RPC4W-KDJBV-V9C6G

    Windows Product Key Hash: SS0PxF6+ZZ5WPXQcDDAJo5D8DlQ=

    Windows Product ID: 00359-OEM-9812951-67008

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {F6150484-B1AE-48F3-96A5-BFC9C93AE209}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{F6150484-B1AE-48F3-96A5-BFC9C93AE209}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-V9C6G</PKey><PID>00359-OEM-9812951-67008</PID><PIDType>8</PIDType><SID>S-1-5-21-3407281408-3733315972-2125296635</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.09</Version><SMBIOSVersion major="2" minor="6"/><Date>20101108000000.000000+000</Date></BIOS><HWID>C9DF3807018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Versie van Software Licensing-service: 6.1.7601.17514

     

    Naam: Windows(R) 7, HomePremium edition

    Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Activerings-id: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f

    Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f

    Uitgebreide PID: 00359-00196-129-567008-02-1043-7601.0000-3202011

    Installatie-id014860113743193760242946940521376495566301276082402010

    URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338

    URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339

    URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341

    URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340

    Gedeeltelijke productcode: V9C6G

    Licentiestatus: licentie

    Resterend aantal nieuwe Windows-activeringen: 3

    Vertrouwde tijd: 23-11-2011 9:02:47

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000240

    Event Time Stamp: 11:22:2011 19:33

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

     

     

    HWID Data-->

    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHWFmyioMTulzIs7CysLnrJXF0=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name      OEMID Value   OEMTableID Value

      APIC                          ACRSYS                      ACRPRDCT

      FACP                         ACRSYS                      ACRPRDCT

      HPET                         ACRSYS                      ACRPRDCT

      BOOT                        ACRSYS                      ACRPRDCT

      MCFG                                    ACRSYS                      ACRPRDCT

      ASF!                          ACRSYS                      ACRPRDCT

      SLIC                          ACRSYS                      ACRPRDCT

      ASPT                         ACRSYS                      ACRPRDCT

      SSDT                         PmRef             CpuPm

      SSDT                         PmRef             CpuPm

      SSDT                         PmRef             CpuPm

     

    Thanks   for  your  help  in advance

    Sigi08

    Thursday, November 24, 2011 3:10 PM

Answers

  • Question
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    "Sigi08" wrote in message news:6834aebb-af7f-41b5-a58e-f411f84e4455...

    Hi

    on a 1/2 year old Acer notebook  - bought in an trusted shop -   a non Genuine  message appears.

    Acer  supports adviced  to  remove  update Windows 7 Activation Checker update (KB971033)

    Is there a beter solution, than just  suppressing the message?

    How  to solve the problem with 2 mismatched files (see report  below)

    Here  is  the  report  of MGADIAG.exe

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-RPC4W-KDJBV-V9C6G

    Windows Product Key Hash: SS0PxF6+ZZ5WPXQcDDAJo5D8DlQ=

    Windows Product ID: 00359-OEM-9812951-67008

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003 

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

     

    Other data-->

    SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.09</Version><SMBIOSVersion major="2" minor="6"/><Date>20101108000000.000000+000</Date></BIOS

     

    Licensing Data-->

    Versie van Software Licensing-service: 6.1.7601.17514

     

    Naam: Windows(R) 7, HomePremium edition

    Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Gedeeltelijke productcode: V9C6G

    Licentiestatus: licentie

    Resterend aantal nieuwe Windows-activeringen: 3

    Vertrouwde tijd: 23-11-2011 9:02:47

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000240

    Event Time Stamp: 11:22:2011 19:33

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

     

    Thanks   for  your  help  in advance

    Sigi08

     
    Your problem is caused by the file mismatches highlighted above.
    These indicate that there is a problem with these two files (and possibly more elsewhere that are not checked by the tool). The ONLY reason that Acer recommend removing the KB971033 update is that it gets you off the phone quickly by hiding the problem.
     
    First try a system Restore back to a time the system was working properly – if for any reason, that doesn’t work, or you don’t want to try it, then  do the following...
    running CHKDSK and SFC
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Tuesday, November 29, 2011 6:51 PM
    • Marked as answer by Darin Smith MS Wednesday, November 30, 2011 11:02 PM
    Thursday, November 24, 2011 3:30 PM
    Moderator

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    "Sigi08" wrote in message news:6834aebb-af7f-41b5-a58e-f411f84e4455...

    Hi

    on a 1/2 year old Acer notebook  - bought in an trusted shop -   a non Genuine  message appears.

    Acer  supports adviced  to  remove  update Windows 7 Activation Checker update (KB971033)

    Is there a beter solution, than just  suppressing the message?

    How  to solve the problem with 2 mismatched files (see report  below)

    Here  is  the  report  of MGADIAG.exe

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-RPC4W-KDJBV-V9C6G

    Windows Product Key Hash: SS0PxF6+ZZ5WPXQcDDAJo5D8DlQ=

    Windows Product ID: 00359-OEM-9812951-67008

    Windows Product ID Type: 8

    Windows License Type: COA SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003 

    File Scan Data-->

    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003

    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100

     

    Other data-->

    SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.09</Version><SMBIOSVersion major="2" minor="6"/><Date>20101108000000.000000+000</Date></BIOS

     

    Licensing Data-->

    Versie van Software Licensing-service: 6.1.7601.17514

     

    Naam: Windows(R) 7, HomePremium edition

    Beschrijving: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel

    Gedeeltelijke productcode: V9C6G

    Licentiestatus: licentie

    Resterend aantal nieuwe Windows-activeringen: 3

    Vertrouwde tijd: 23-11-2011 9:02:47

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000240

    Event Time Stamp: 11:22:2011 19:33

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

     

    Thanks   for  your  help  in advance

    Sigi08

     
    Your problem is caused by the file mismatches highlighted above.
    These indicate that there is a problem with these two files (and possibly more elsewhere that are not checked by the tool). The ONLY reason that Acer recommend removing the KB971033 update is that it gets you off the phone quickly by hiding the problem.
     
    First try a system Restore back to a time the system was working properly – if for any reason, that doesn’t work, or you don’t want to try it, then  do the following...
    running CHKDSK and SFC
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Tuesday, November 29, 2011 6:51 PM
    • Marked as answer by Darin Smith MS Wednesday, November 30, 2011 11:02 PM
    Thursday, November 24, 2011 3:30 PM
    Moderator
  • Question
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    Hi  Noel,

    thanks  for the response. 

    I will  try  your solution proposals  next week  29-11-11 and  report the  outcomings.

    Sigi08

    Saturday, November 26, 2011 4:26 PM
  • Question
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    No further reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS
    Wednesday, November 30, 2011 11:02 PM