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Office 2003 Not Genuine RRS feed

  • Question

  • I have a user who is getting the message that office is not genuine. We use VLK for licensing.
     Here is the MGA output

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HV2K8-KXVXP-VTXCJ
    Windows Product Key Hash: /Gh/GZLCKKDARHzZt2RWQKxQ5C4=
    Windows Product ID: 55274-337-8372951-22910
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {479AE449-9AC3-4853-8305-6B5BDDABF78F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: https=10.1.17.4:8080;http=10.1.17.4:8080;ftp=10.1.17.4:8080;gopher=10.1.17.4:8080;
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{479AE449-9AC3-4853-8305-6B5BDDABF78F}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VTXCJ</PKey><PID>55274-337-8372951-22910</PID><PIDType>5</PIDType><SID>S-1-5-21-1614895754-1580436667-1060284298</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>2373G1M</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1RET85WW (2.12 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20031215000000.000000+000</Date></BIOS><HWID>16B53407018400DC</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>2F36F204C4BCD98</Val><Hash>L2yVvICxXsuKpf7jZwyvc3JofQA=</Hash><Pid>54197-640-0181245-16853</Pid><PidType>14</PidType></Product><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57751</Pid><PidType>14</PidType></Product></Products><Applications><App Id="19" Version="10" Result="100"/><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14066:IBM
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, April 9, 2009 12:29 AM

Answers

  • Hello Keithmeister,

    The mgadiag report says that the Office 2003 Pro on this particular computer was installed with a commonly pirated Volume Licensing Key:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Please try to change the nongenuine VLK to your current valid VLK using the directions in this MS KB article:  http://support.microsoft.com/default.aspx/kb/895456


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Thursday, April 9, 2009 6:55 PM
    Thursday, April 9, 2009 5:13 AM

All replies

  • Hello Keithmeister,

    The mgadiag report says that the Office 2003 Pro on this particular computer was installed with a commonly pirated Volume Licensing Key:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Publisher 2002 - 100 Genuine
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Please try to change the nongenuine VLK to your current valid VLK using the directions in this MS KB article:  http://support.microsoft.com/default.aspx/kb/895456


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Stephen Holm Thursday, April 9, 2009 6:55 PM
    Thursday, April 9, 2009 5:13 AM
  • That's interesting. All our software, we use our VLK supplied by Microsoft. What's the easiest way around this for this user? Reinstall with correct key?
    Monday, April 13, 2009 10:02 PM
  • Hello Keith,


    Since this is a corporate system please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK.


    Thank you,

    Stephen :-)

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Monday, April 13, 2009 11:32 PM
  • I've confirmed that the VLK that I have are correct. If I find users getting the message, what is the best course of action to remedy this?
    Wednesday, April 15, 2009 11:11 PM
  • Depends if people are in a corporate setting then follow the proceedures I provided you in my previous posting. The individual needs to work directly with their corporate systems administration department and visit eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK.

    If the person or persons are home users then have recommend them to run the MGA Diagnostic Tool. Next they will need to visit our forum and start their own thread and provide us with the actual results of their MGA Diagnostic. Also I would recommend them to file a piracy claim by visiting http://www.microsoft.com/piracy

    Hopefully this will help you to help others Keith. Thank you very much.

    Cheers,

    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Thursday, April 16, 2009 4:55 AM