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Office Professional 2007 Not Genuine? RRS feed

  • Question

  •  On eweek ago I purchased from Amazon UK Office Professional 2007 to install on my new Dell laptop and exsiting PC. On both computers having entered the product key a green tick was displayed and the software woked perfectly. The PC was an ugrade install and the new laptop was a new intall.

    I was alerted by a popup in Chinese whose Internet address bar read it was a Microsoft Genuine check.I then arrived at this forum and noted the previous advice to run a tes tool and paste the reults on my question mail. Here they are.

    Can you tell me whether the software is non-genuine? If so should I pursue the issue with Amazon.co.uk?

    Thanks for your help

    Bob Robbie


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-FHKRY-KGD83-6MJBJ
    Windows Product Key Hash: jPWb0kTjjBgShMPJg8VnrNsQmZM=
    Windows Product ID: 76477-OEM-2169021-90371
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {D4F6CCF6-2B2F-4625-BCFF-B95CFD111B21}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: 1.7.105.14
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.105.14
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office OneNote 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D4F6CCF6-2B2F-4625-BCFF-B95CFD111B21}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6MJBJ</PKey><PID>76477-OEM-2169021-90371</PID><PIDType>3</PIDType><SID>S-1-5-21-2052111302-813497703-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0403   </Version><SMBIOSVersion major="2" minor="3"/><Date>20051005000000.000000+000</Date></BIOS><HWID>434135770184C066</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.14"/><File Name="OGAAddin.dll" Version="1.7.105.14"/><File Name="OGAVerify.exe" Version="1.7.105.14"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{91A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>A5369C09D5B45EC</Val><Hash>Qlcj1rszD1TINkWnuPkBAYDXffw=</Hash><Pid>70172-758-1101641-55768</Pid><PidType>1</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>3A4DC717D8D0586</Val><Hash>dalTKJVCsNB5CI/7oMuXo8NW2cM=</Hash><Pid>89409-707-6610555-65946</Pid><PidType>14</PidType></Product></Products><Applications><App Id="A1" Version="11" Result="100"/><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 15830:ASUSTeK Computer Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, September 11, 2009 4:35 PM

Answers

  • Hi BobRob18,

    The good news is that your Windows installation is a genuine installation of an OEM license for Windows XP Home Edition.  :)

    The bad news is that there's a problem with Office.

    Here's a snippet from the report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office OneNote 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Your installation of One Note 2003 is a Genuine installation of a retail license, so that's good.

    Your installation of Office Pro 2007 is actually an installation of a Volume License of Office 2007 Professional Plus, a product that is only to be sold to larger businesses, educational institutions, and governmental agencies and used under a valid Volume Licensing Agreement.  Further, this installation was done with an Invalid Volume Licensing Key, meaning the key was made with a pirating program called a Key Generator, and was never issued by Microsoft, making it Invalid.

    You obviously purchased this copy of Office from Amazon thinking it was supposed to be a retail license meant for an indvidual consumer such as yourself.  My recommendation is to contact the seller of Office and demand that they send you the genuine retail license for Office 2007 that you were supposed to get, or that they give you a full refund.  If you do not get cooperation from the seller, please pursue whatever remedies are made available to you by the selling venue, Amazon, or by the payment service (for example, PayPal or equivalent).


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Friday, September 11, 2009 7:40 PM
    Friday, September 11, 2009 5:48 PM