Hello All,
I'm seeing an issue on a client PC regarding MS CRM 2011 plugin for Outlook 2010 (on-premises).
I am trying to import contacts from Outlook to CRM and I want to use the Add Contacts wizard for this.
Unfortunately, each time I click on the Add Contact button, nothing shows, there are no window popping up and I'm sent back to outlook page.
Did anyone encounter this issue or/and has a solution for it?
Many thanks in advance,
Jean-Christophe
Here are the logs :
CRMADDIN logs
# CRM Tracing Version 1.1 Unmanaged
# LocalTime: 2014-06-25 15:39:38.713
# Categories: *:Verbose
# Schedule: No registry key - using default value: Daily
# ComputerName: TH84108LT015
# CRMVersion: 5.0.9690.3448
[2014-06-25 15:39:38.713] Process:OUTLOOK |Thread:7164 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\46417\src\application\outlook\addin\explorerevents.cpp Line: 272
>hr = 0x80070057
[2014-06-25 15:39:45.836] Process:OUTLOOK |Thread:7164 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\46417\src\application\outlook\addin\explorerevents.cpp Line: 272
>hr = 0x80070057
[2014-06-25 15:40:31.246] Process:OUTLOOK |Thread:7164 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | IObjectSafetySiteLockImpl<class CUIUtil,1>::GetInterfaceSafetyOptions File: c:\bt\46417\src\application\outlook\addin\..\include\sitelock.h
Line: 796
>hr = 0x80004002
[2014-06-25 15:40:31.247] Process:OUTLOOK |Thread:7164 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | IObjectSafetySiteLockImpl<class CUIUtil,1>::SetInterfaceSafetyOptions File: c:\bt\46417\src\application\outlook\addin\..\include\sitelock.h
Line: 833
>hr = 0x80004002
I have more logs but it would fill too much space.
