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Add Contacts Wizard not displayed RRS feed

  • Question

  • Hello All,

    I'm seeing an issue on a client PC regarding MS CRM 2011 plugin for Outlook 2010 (on-premises).

    I am trying to import contacts from Outlook to CRM and I want to use the Add Contacts wizard for this.

    Unfortunately, each time I click on the Add Contact button, nothing shows, there are no window popping up and I'm sent back to outlook page.

    Did anyone encounter this issue or/and has a solution for it?

    Many thanks in advance,

    Jean-Christophe

    Here are the logs :

    CRMADDIN logs

    # CRM Tracing Version 1.1 Unmanaged
    # LocalTime: 2014-06-25 15:39:38.713
    # Categories: *:Verbose
    # Schedule: No registry key - using default value: Daily
    # ComputerName: TH84108LT015
    # CRMVersion: 5.0.9690.3448
    [2014-06-25 15:39:38.713] Process:OUTLOOK |Thread:7164 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\46417\src\application\outlook\addin\explorerevents.cpp Line: 272
    >hr = 0x80070057
    [2014-06-25 15:39:45.836] Process:OUTLOOK |Thread:7164 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\46417\src\application\outlook\addin\explorerevents.cpp Line: 272
    >hr = 0x80070057
    [2014-06-25 15:40:31.246] Process:OUTLOOK |Thread:7164 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | IObjectSafetySiteLockImpl<class CUIUtil,1>::GetInterfaceSafetyOptions File: c:\bt\46417\src\application\outlook\addin\..\include\sitelock.h Line: 796
    >hr = 0x80004002
    [2014-06-25 15:40:31.247] Process:OUTLOOK |Thread:7164 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | IObjectSafetySiteLockImpl<class CUIUtil,1>::SetInterfaceSafetyOptions File: c:\bt\46417\src\application\outlook\addin\..\include\sitelock.h Line: 833
    >hr = 0x80004002

    I have more logs but it would fill too much space.

    Wednesday, June 25, 2014 3:41 PM