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Undelivered E-mails in CRM Online 2015

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Hi All,

We have a requirement to track undelivered E-mails in CRM Online 2015. For example if an E-mail is sent to non-existing E-mail ID, is there any way to track this undelivered E-mail?

FYI: CRM is configured with On-Premise E-mail Router.

Any inputs appreciated.

Thanks,
Priya

Tuesday, July 28, 2015 6:48 AM

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Hello,

Unfortunately there is no direct easy way to implement this out of box, you could buy some marketing addon like Dynamics Marketing, Click Dimension, which will give me reports on this or you could develop your own to track these emails with forward email boxes, refer below existing thread for the same:

https://community.dynamics.com/crm/f/117/t/112641

Thanks
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- Proposed as answer by Shaikshavali M Tuesday, July 28, 2015 7:28 AM
Tuesday, July 28, 2015 7:06 AM

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