CRM/Exchange Online and Shared Mailboxes RRS feed

  • Question

  • Hey all, hoping someone can advise.

    I'm currently in the process of setting up a CRM Online organisation in an Office 365 tenant with Exchange Online mailboxes already in place. I'd like to have a queue in CRM use a group mailbox for sending/receiving mail but I can't find any clear guidance as to how this should be configured.

    I've done quite a bit of Googling and can't find anything that talks about the right mix of CRM/Exchange Online, server-side sync and shared mailboxes.

    Is is possible; and if so how should it be configured?

    Friday, February 12, 2016 4:44 PM