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Update rollup problem. RRS feed

  • Question

  • Hi All,

    I just install Dynamics CRM 2011 x64 in my machine, everything is ok, but when I want to update some rollup, begin from rollup I got error and can't continue the update process.

    the error that I got is like on below:

    ---------------------------
    Microsoft Dynamics CRM Update Rollup 1
    ---------------------------
    Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed.
    
    The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.
    
    
    ---------------------------
    Retry   Cancel   
    ---------------------------
    

    please advise to solve this problem, I really appreciate for your help :)

    Thanks.

    Friday, September 14, 2012 2:34 AM

Answers

  • Which update roll up are you trying to apply? As of this posting, if you downloaded the latest version, it should already include roll up 6 which includes all previous roll ups. 

    Jason Lattimer

    • Marked as answer by pntr Tuesday, September 18, 2012 5:08 AM
    Friday, September 14, 2012 12:28 PM
    Moderator

All replies

  • You might take a look and see if this article applies.

    MspInstallAction failed when installing an Update Rollup on Microsoft Dynamics CRM


    Jason Lattimer

    Friday, September 14, 2012 2:45 AM
    Moderator
  • Hi,

    I've do what the article explained, but still get error on there.

    I already download the latest version of dynamics crm 2011 and reinstall.

    any suggest?

    thanks.

    Friday, September 14, 2012 7:42 AM
  • Which update roll up are you trying to apply? As of this posting, if you downloaded the latest version, it should already include roll up 6 which includes all previous roll ups. 

    Jason Lattimer

    • Marked as answer by pntr Tuesday, September 18, 2012 5:08 AM
    Friday, September 14, 2012 12:28 PM
    Moderator
  • thanks.

    now I can update rollup begin from rollup 6.

    Tuesday, September 18, 2012 5:08 AM