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Update rollup problem.

Question
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Hi All,
I just install Dynamics CRM 2011 x64 in my machine, everything is ok, but when I want to update some rollup, begin from rollup I got error and can't continue the update process.
the error that I got is like on below:
--------------------------- Microsoft Dynamics CRM Update Rollup 1 --------------------------- Action Microsoft.Crm.UpdateWrapper.MspInstallAction failed. The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade. --------------------------- Retry Cancel ---------------------------
please advise to solve this problem, I really appreciate for your help :)
Thanks.
Friday, September 14, 2012 2:34 AM
Answers
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Which update roll up are you trying to apply? As of this posting, if you downloaded the latest version, it should already include roll up 6 which includes all previous roll ups.
Jason Lattimer
- Marked as answer by pntr Tuesday, September 18, 2012 5:08 AM
Friday, September 14, 2012 12:28 PMModerator
All replies
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You might take a look and see if this article applies.
MspInstallAction failed when installing an Update Rollup on Microsoft Dynamics CRM
Jason Lattimer
Friday, September 14, 2012 2:45 AMModerator -
Hi,
I've do what the article explained, but still get error on there.
I already download the latest version of dynamics crm 2011 and reinstall.
any suggest?
thanks.
Friday, September 14, 2012 7:42 AM -
Which update roll up are you trying to apply? As of this posting, if you downloaded the latest version, it should already include roll up 6 which includes all previous roll ups.
Jason Lattimer
- Marked as answer by pntr Tuesday, September 18, 2012 5:08 AM
Friday, September 14, 2012 12:28 PMModerator -
thanks.
now I can update rollup begin from rollup 6.
Tuesday, September 18, 2012 5:08 AM