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Cannot create session

    Question

  • I cannot create a new session (login works fine), I get a timeout, it says "cannot contact sharedview". When I look in the log I can se that sharedview tries contacting two services at urls, with no result:
    https://svw817.sharedview.com/RendezvousService/RendezvousService.asmx
    https://svw714.sharedview.com/RendezvousService/RendezvousService.asmx

    I tried with another user, here I can create a new session (so there is nothing wrong with the installation). When I check the logs I see that the another user are using another service
    https://svw840.sharedview.com/RendezvousService/RendezvousService.asmx

    Are 817 and 714 not working??

    Log (from %temp%)

    [MC] 11:14:39:859 GMT [THREAD 8128]  [I] ExpressLaunchWizard::setRightSidePane - ChangeHeartBeatStage(AccessManagerB::OnInvite)
    [MC] 11:14:39:859 GMT [THREAD 8128]  [I] AccessManagerB::resumeHeartbeating()
    [MC] 11:14:39:859 GMT [THREAD 8128]  [I] AccessManagerB::resumeHeartbeating() - run
    [MC] 11:14:39:984 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::notification(MSCFAdvertiseSessionResults) 5
    [MC] 11:14:39:984 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::handleRedirect
    [MC] 11:14:39:984 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 11:14:39:984 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopGuestPasswordRequest()
    [MC] 11:14:39:984 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation m_currentServiceUrl = https://svw714.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 11:14:41:015 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::notification(MSCFAdvertiseSessionResults) 5
    [MC] 11:14:41:015 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::handleRedirect
    [MC] 11:14:41:015 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 11:14:41:015 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopGuestPasswordRequest()
    [MC] 11:14:41:015 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation m_currentServiceUrl = https://svw817.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 11:14:41:578 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::notification(MSCFAdvertiseSessionResults) 5
    [MC] 11:14:41:578 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::handleRedirect
    [MC] 11:14:41:578 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 11:14:41:578 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopGuestPasswordRequest()
    [MC] 11:14:41:578 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation m_currentServiceUrl = https://svw714.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 11:14:41:796 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::notification(MSCFAdvertiseSessionResults) 1
    [MC] 11:14:41:796 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation m_currentServiceUrl = https://svc.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 11:14:51:906 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::notification(MSCFAdvertiseSessionResults) 5
    [MC] 11:14:51:906 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::handleRedirect
    [MC] 11:14:51:906 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 11:14:51:906 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopGuestPasswordRequest()
    [MC] 11:14:51:906 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation m_currentServiceUrl = https://svw714.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 11:14:52:125 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::notification(MSCFAdvertiseSessionResults) 5
    [MC] 11:14:52:125 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::handleRedirect
    [MC] 11:14:52:125 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 11:14:52:125 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopGuestPasswordRequest()
    [MC] 11:14:52:125 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation m_currentServiceUrl = https://svw817.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 11:14:52:234 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::notification(MSCFAdvertiseSessionResults) 5
    [MC] 11:14:52:234 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::handleRedirect
    [MC] 11:14:52:234 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 11:14:52:234 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopGuestPasswordRequest()
    [MC] 11:14:52:234 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation m_currentServiceUrl = https://svw714.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 11:14:52:437 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::notification(MSCFAdvertiseSessionResults) 1
    [MC] 11:14:52:437 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation m_currentServiceUrl = https://svc.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 11:15:02:546 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::notification(MSCFAdvertiseSessionResults) 5
    [MC] 11:15:02:546 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::handleRedirect
    [MC] 11:15:02:546 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 11:15:02:546 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopGuestPasswordRequest()
    [MC] 11:15:02:546 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation m_currentServiceUrl = https://svw714.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 11:15:02:750 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::notification(MSCFAdvertiseSessionResults) 5
    [MC] 11:15:02:750 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::handleRedirect
    [MC] 11:15:02:750 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 11:15:02:750 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopGuestPasswordRequest()
    [MC] 11:15:02:750 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation m_currentServiceUrl = https://svw817.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 11:15:02:859 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::notification(MSCFAdvertiseSessionResults) 5
    [MC] 11:15:02:859 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::handleRedirect
    [MC] 11:15:02:859 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 11:15:02:859 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopGuestPasswordRequest()
    [MC] 11:15:02:875 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation m_currentServiceUrl = https://svw714.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 11:15:03:078 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::notification(MSCFAdvertiseSessionResults) 1
    [MC] 11:15:03:078 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation m_currentServiceUrl = https://svc.sharedview.com/RendezvousService/RendezvousService.asmx
    [MC] 11:15:09:890 GMT [THREAD 8128]  [I] ExpressLaunchWizard::setRightSidePane - ChangeHeartBeatStage(AccessManagerB::OnNonInvite)
    [MC] 11:15:09:890 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::cancel
    [MC] 11:15:09:890 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopHeartbeating
    [MC] 11:15:09:890 GMT [THREAD 8128]  [I] MSCFHeartbeatConversation::stopGuestPasswordRequest()

    Wednesday, February 3, 2010 11:29 AM