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CRM 4.0 Bulk Email stopped working RRS feed

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    CRM 4.0 suddenly stopped sending bulk emails.

    Create an advanced find, select multiple recipients, direct email, choose template and send.  This does work if you are only selecting a single recipient.

    Is there a reason why CRM will no longer send to multiple contacts? All services appear to be running. This has been tested by multiple users using both the web client and outlook client.

    Thanks
    Wednesday, January 13, 2010 5:26 PM

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    Hi Veronica,

    Do an iisreset and restart your async service and see if everything starts again.  If not, check the application/system log of the server that runs your email router.  There is probably something wrong with the email router such as needing a restart.
    Alex Fagundes - www.PowerObjects.com
    • Proposed as answer by Donna EdwardsMVP Wednesday, January 20, 2010 5:49 PM
    • Marked as answer by Jim Glass Jr Thursday, February 4, 2010 6:52 PM
    Thursday, January 14, 2010 4:38 AM
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    Veronica,

    In addition to Alex's suggestion you should also check the email settings for the User that is invoking the email blast. Go to the user's profile inside of Settings/Administration and make sure that the email settings are correct. Then either check the exchange router or email setting within the users' CRM options panel in Outlook to make sure they are set correct.

    If you have updated your clients to UR7 we have discovered in some cases the User's settings inside of Outlook need to be re-done.

    Jerry
    Jerry http://www.crminnovation.com
    • Proposed as answer by Donna EdwardsMVP Wednesday, January 20, 2010 5:49 PM
    • Marked as answer by Jim Glass Jr Thursday, February 4, 2010 6:52 PM
    Thursday, January 14, 2010 3:03 PM

All replies

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    Hi Veronica,

    Do an iisreset and restart your async service and see if everything starts again.  If not, check the application/system log of the server that runs your email router.  There is probably something wrong with the email router such as needing a restart.
    Alex Fagundes - www.PowerObjects.com
    • Proposed as answer by Donna EdwardsMVP Wednesday, January 20, 2010 5:49 PM
    • Marked as answer by Jim Glass Jr Thursday, February 4, 2010 6:52 PM
    Thursday, January 14, 2010 4:38 AM
  • Question
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    Veronica,

    In addition to Alex's suggestion you should also check the email settings for the User that is invoking the email blast. Go to the user's profile inside of Settings/Administration and make sure that the email settings are correct. Then either check the exchange router or email setting within the users' CRM options panel in Outlook to make sure they are set correct.

    If you have updated your clients to UR7 we have discovered in some cases the User's settings inside of Outlook need to be re-done.

    Jerry
    Jerry http://www.crminnovation.com
    • Proposed as answer by Donna EdwardsMVP Wednesday, January 20, 2010 5:49 PM
    • Marked as answer by Jim Glass Jr Thursday, February 4, 2010 6:52 PM
    Thursday, January 14, 2010 3:03 PM