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Windows Vista (TM) build 6002 - This copy of Windows is not Genuine ? RRS feed

  • Question

  • System info:Labtop Dell Inspiron E1501,OS - Windows Vista Home Premium (upgraded from Windows XP Media center Edition 2005), 2.0GHz, 2 GB RAM, 160GB HD, 32-bit. Before a couple weeks in the right corner on the screen begin to appear a message"Windows Vista(TM) Build 6002 This copy of Windows is not genuine" and the background  changes to black color. I think that issue came after I reinstalled OS with the DVD, which Dell sent me to upgrade OS from Windows XP to Windows Vista.I have tried almost recomendations from that Forum , but still the problem is not resolved. Now I have 3 options: 1).To degrade OS from Vista to Windows-XP,to reinstall Windows-XP from DVD,to upgrade again to Windows Vista from DVD,to input the same Product Key and to validate . 2).To call Dell and Microsoft to resolve the issue. 3).To follow your advices how to fix that issue.I will apreciate any usefull opiniums about that problem and what is the right way to resolve it.

    Thanks! 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {734D8A00-5440-40B2-8E4C-7214A9426DAA}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{734D8A00-5440-40B2-8E4C-7214A9426DAA}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-703992836-3136609212-826584047</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>96323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-022-500002-00-1033-6000.0000-0472010
    Installation ID: 012191466931460141077183835855311284427745004416141233
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 76PKF
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABQABAAIAAQABAAAABAABAAEAJJSWDKLaWFBy8jZ2jNDqTgwUOIvOcPL0jBQKp74OrFaqGiqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    M07   
      FACP   DELL    M07   
      HPET   DELL    M07   
      BOOT   DELL    M07   
      MCFG   DELL    M07   
      SLIC   DELL    M07   
      SSDT   PmRef  CpuPm

     

     

    Monday, June 7, 2010 12:50 AM

Answers

  • Hello achko69,

      The core of the problem seems to be the product key that Windows isn't accepting.  Unfortunatly, I can't help because I would need to see the Key but you DO NOT want to post a Product key on a public forum.

      In this case, I  recommend creating a (no cost) support request at http://support.microsoft.com/gp/contactwga. They can check your key safely without exposing it to the public.

    Sorry I couldn't be more help,


    Darin MS
    Tuesday, June 8, 2010 10:01 PM

All replies

  • "achko69" wrote in message news:68a7a206-b5e9-410b-be05-ef4749acecdb...

    System info:Labtop Dell Inspiron E1501,OS - Windows Vista Home Premium (upgraded from Windows XP Media center Edition 2005), 2.0GHz, 2 GB RAM, 160GB HD, 32-bit. Before a couple weeks in the right corner on the screen begin to appear a message"Windows Vista(TM) Build 6002 This copy of Windows is not genuine" and the background  changes to black color. I think that issue came after I reinstalled OS with the DVD, which Dell sent me to upgrade OS from Windows XP to Windows Vista.I have tried almost recomendations from that Forum , but still the problem is not resolved. Now I have 3 options: 1).To degrade OS from Vista to Windows-XP,to reinstall Windows-XP from DVD,to upgrade again to Windows Vista from DVD,to input the same Product Key and to validate . 2).To call Dell and Microsoft to resolve the issue. 3).To follow your advices how to fix that issue.I will apreciate any usefull opiniums about that problem and what is the right way to resolve it.

    Thanks! 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition

    Partial Product Key: 76PKF
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).

     

    Your problem seems to be that Windows thinks your Key is from a Keygen, as the number isn't in their database of issued license Keys (or at least that's my reading of it!)
     
    What the problem really is, though, is that you haven't entered any key during the install - and windows is using the Default Key for a keyless install, which cannot be activated.
     
    You need to enter the Key from your Retail packaging to activate the machine.

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 7, 2010 9:05 AM
    Moderator
  • Thank you,Mr.Paton!

    You are right.I insert the DVD with OS Vista into CD drive and followed the instructions for reinstall of OS.I didn't enter any key and after 3 days I had that issue.OK,what to do now to correct that mistake? When I tried to reinstall again OS, computer asked me to enter a Product Key, before I continue with install. When I entered the key,immidiatelly appears a message "You enter invalid Product key..." and the button "Next" was changed to not active!!!

     

    Tuesday, June 8, 2010 12:58 AM
  • "achko69" wrote in message news:3985c894-42d0-4744-92e9-af7041baa105...

    Thank you,Mr.Paton!

    You are right.I insert the DVD with OS Vista into CD drive and followed the instructions for reinstall of OS.I didn't enter any key and after 3 days I had that issue.OK,what to do now to correct that mistake? When I tried to reinstall again OS, computer asked me to enter a Product Key, before I continue with install. When I entered the key,immidiatelly appears a message "You enter invalid Product key..." and the button "Next" was changed to not active!!!

     


    You shouldn't need to reinstall to change the Key
     
    Click on Start
    in the Search box, type
    SLUI   3
    hit the Enter key
    The Keychange Window should come up - follow the instructions
     
    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 8, 2010 8:04 AM
    Moderator
  • Thank you, Mr.Paton!

    I have tried many times that,but the response is : "The Productive Key you have entered doesn't appear to be valid Windows Vista Product Key.Please check your Product Key, and type it again!".From Microsoft said me, that Productive Key is OK, but it's for OS Windows-XP, not for Vista!The guy advice me to ask Dell to send me original DVD for Vista with licence key.Labtop was delivered to me from Dell with allready installed OS Windows-XP and when on the market a came Vista, I pick up by the mail DVD's for upgrade to Vista.I upgraded myself to Vista and it works many years OK.I had a lot of problems with speed and performance recently and  I reinstalled OS Vista, using the same DVD for upgrade to Vista.Probablly, I didn't left the labtop 3 days online or to input the PD within 30 days and that problem came. I called Dell,but from Customer Support answered me, that they can't do that. They made check my hardware by the phone,using the diagnosting tools,build-in labtop.It was OK and they sudgested me to correct the problem with WGA test,but not for free.

    Now,I don't know what to do.What you think about my idea to do Downgrade the OS-Microsoft Windows Vista to Windows XP,to repair Windows XP,to use that Product Key to validate it and later to upgrade again to Vista?

     

      

    Tuesday, June 8, 2010 7:58 PM
  • Hello achko69,

      The core of the problem seems to be the product key that Windows isn't accepting.  Unfortunatly, I can't help because I would need to see the Key but you DO NOT want to post a Product key on a public forum.

      In this case, I  recommend creating a (no cost) support request at http://support.microsoft.com/gp/contactwga. They can check your key safely without exposing it to the public.

    Sorry I couldn't be more help,


    Darin MS
    Tuesday, June 8, 2010 10:01 PM