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CRM Email route Witj Exernal Hosted POP3 RRS feed

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    Hi,this is Prasad,

                 I am trying to configure CRM4.0 Email router With POP3.We have an external pop3 and smtp based Email
    service.

                In email router configuation Manager,while we are testing the access we are getting these Error

     ""Incoming Status: Failure - An error occurred while executing POP3 command "<Command removed for security reasons>". The server response was: "-ERR authorization first".   ""



      Anybody having any idea about this error,I  gone through the CRM Official guides and also other guides,but no use.Please reply anybody,having any idea about it.

    Thanks&Regards

    K.Ranga Prasad
    Monday, August 17, 2009 10:53 AM

Answers

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    Check in the event logs on the ER server, there may be an event related to emails it doesn't like.
    Verify that the latest update rollup is installed.
    SJ
    Monday, August 17, 2009 2:04 PM

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    Check in the event logs on the ER server, there may be an event related to emails it doesn't like.
    Verify that the latest update rollup is installed.
    SJ
    Monday, August 17, 2009 2:04 PM
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    Hi

      Thanks for reply,i ws checked my Event viewer log,i found these error
    ""#61042 - An error occurred while processing the outgoing e-mail message with subject " CRM:0001023" for SMTP: http://msisft:5555/MSISFT for delivery through smtpauth.voicenet.com. System.Net.Mail.SmtpFailedRecipientException: Mailbox name not allowed. The server response was: sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)
       at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception)
       at System.Net.Mail.SmtpClient.Send(MailMessage message)
       at Microsoft.Crm.Tools.Email.Providers.SmtpPollingSendEmailProvider.ProcessMessageInternal(email emailMessage)
       at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.ProcessMessage(email emailMessage)
       at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.Run()

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.""

    Plz reply for this error.

    Thanks in advance
    K.Ranga Prasad
    Friday, August 21, 2009 4:52 AM
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    Hi,

    the answer is in the error log.
    <snip>
    The server response was: sorry, that domain isn't in my list of allowed rcpthosts
    <snip>
    The external POP3 must have a rule, that allows your domain to use him to send emails. Speak with the provider of the pop3 server you want to use.
    Viele Grüße

    Michael Sulz
    axcentro GmbH
    MVP für Microsoft Dynamics CRM
    Friday, August 21, 2009 6:21 AM
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    hi,


      I already contacted the POP3 provider.But,they told me that,they wont add my server  to their servers rcphosts,its not their issue,and suggeste me to contact the microsoft.if they added my server to their rcphosts file,,does this problem is going to finished,or not?

    What should i do,in this error.please reply me.

    Thanks & Regards
    K.Ranga Prasad
    Friday, August 21, 2009 9:26 AM
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    is your smtp setup to use a username and password?

    SJ
    Friday, August 21, 2009 11:36 AM
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    hi, thanks for reply

                 Pop3 & SMTP both are providing third party from outside,so,we configured our clients to use their accounts in MS Outlook2007.While configuring the outlok,we will give the username and password for Incoming {pop3},outgoing{smtp}.

    Thanks
    K.Ranga Prasad
    Saturday, August 22, 2009 6:54 AM