Answered by:
Build 7600 - Windows not Genuine, BUT IT IS

Question
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I bought an Advent laptop form Currys in the UK (a mjor high street retailer) in March. Brand new, pre-loaded with Windows 7. All activated and working fine for 8 months until yesterday when, as I was just using it as normal, desktop goes black and it tells me my copy of Windows is not genuine and asks me re-enter activation code. Done that but it doesn't work. Tried restoring system to a point before it happened but that didn't work. I've looked at all the other people who've had problems with this but no one seems to ahve actually explained why this happens and how to fix it. Please, please help. What is going on? Why does this happen? How can I fix it? And how can I make sure it doesn't happen again?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XFQDR-PJ794-8447M
Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
Windows Product ID: 00359-OEM-8992687-00304
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {B0276468-FDB1-4C82-885A-AD8B8C14D90A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B0276468-FDB1-4C82-885A-AD8B8C14D90A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8447M</PKey><PID>00359-OEM-8992687-00304</PID><PIDType>2</PIDType><SID>S-1-5-21-314996790-2685926555-2941332650</SID><SYSTEM><Manufacturer>Advent </Manufacturer><Model>Roma </Model></SYSTEM><BIOS><Manufacturer>Phoenix </Manufacturer><Version>1.06AD</Version><SMBIOSVersion major="2" minor="5"/><Date>20091116000000.000000+000</Date></BIOS><HWID>54BB3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGWIND7</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800304-02-2057-7600.0000-2902010
Installation ID: 008782262451118694951032828652495134564835599544505521
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8447M
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 1
Trusted time: 17/11/2010 15:25:29Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:3:2010 15:23
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAJJR2SnrwVtq4Tqb4qv9YNRJHrqlWuA==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC DSGLTD DSGWIND7
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRTWednesday, November 17, 2010 4:15 PM
Answers
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"dan_gilbert" wrote in message news:68ac999c-2e18-4721-8d38-4a8dcfb26806...
I bought an Advent laptop form Currys in the UK (a mjor high street retailer) in March. Brand new, pre-loaded with Windows 7. All activated and working fine for 8 months until yesterday when, as I was just using it as normal, desktop goes black and it tells me my copy of Windows is not genuine and asks me re-enter activation code. Done that but it doesn't work. Tried restoring system to a point before it happened but that didn't work. I've looked at all the other people who've had problems with this but no one seems to ahve actually explained why this happens and how to fix it. Please, please help. What is going on? Why does this happen? How can I fix it? And how can I make sure it doesn't happen again?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XFQDR-PJ794-8447M
Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
Windows Product ID: 00359-OEM-8992687-00304
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: 8447M
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 1
Trusted time: 17/11/2010 15:25:29Are you running Daemon Tools, Alcohol 120%, or similar programs? - they are known to cause the 0xC004F063 error message (at least in Vista). Uninstalling them usually cures the problem.If not, then you should be able to get around the problem by changing the Product Key to the on on your COA sticker -
Go to the System Properties page, and at the bottom, follow the link to Change Product Key.
You will need to activate by phone.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, November 23, 2010 7:28 PM
Wednesday, November 17, 2010 4:31 PMModerator
All replies
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"dan_gilbert" wrote in message news:68ac999c-2e18-4721-8d38-4a8dcfb26806...
I bought an Advent laptop form Currys in the UK (a mjor high street retailer) in March. Brand new, pre-loaded with Windows 7. All activated and working fine for 8 months until yesterday when, as I was just using it as normal, desktop goes black and it tells me my copy of Windows is not genuine and asks me re-enter activation code. Done that but it doesn't work. Tried restoring system to a point before it happened but that didn't work. I've looked at all the other people who've had problems with this but no one seems to ahve actually explained why this happens and how to fix it. Please, please help. What is going on? Why does this happen? How can I fix it? And how can I make sure it doesn't happen again?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XFQDR-PJ794-8447M
Windows Product Key Hash: LVvE4tx6kQ/wSugKQc0w694kAF4=
Windows Product ID: 00359-OEM-8992687-00304
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
Software licensing service version: 6.1.7600.16385Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Partial Product Key: 8447M
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 1
Trusted time: 17/11/2010 15:25:29Are you running Daemon Tools, Alcohol 120%, or similar programs? - they are known to cause the 0xC004F063 error message (at least in Vista). Uninstalling them usually cures the problem.If not, then you should be able to get around the problem by changing the Product Key to the on on your COA sticker -
Go to the System Properties page, and at the bottom, follow the link to Change Product Key.
You will need to activate by phone.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Tuesday, November 23, 2010 7:28 PM
Wednesday, November 17, 2010 4:31 PMModerator -
No reply from the Original Poster.
Issue is assumed to be resolved.
Darin MSTuesday, November 23, 2010 7:28 PM -
OP posted the same topic in sevenforums and MS Answers too.
http://www.sevenforums.com/windows-updates-activation/125418-build-7600-windows-not-genuine-any-proper-answers.html
http://social.answers.microsoft.com/Forums/en/w7install/thread/774e0b71-1a9f-4573-8f20-7311aa225a5a
Wednesday, December 8, 2010 8:30 PM