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how to do a system restore when i can not get restore to open

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please

can anyone assist
had a bad infection and now need to restore but i can not get it to open.

windows update will not open mse is down and will not work properly ie8 x32 down no programes will open,can get into nothing.
is there a another way of getting into restore,i can not get into f8 etc to safe mode or anything.
been scannig like mad but damage is done

am using m.ms.r.tool at presant yet not picked anything up

please help and advise...many thanks
anthony
- Changed type Stephen BootsMVP, Moderator Saturday, September 25, 2010 9:52 PM not OneCare
- Moved by Stephen BootsMVP, Moderator Saturday, September 25, 2010 9:54 PM off topic (From:Windows Live OneCare Backup and Restore)
Saturday, September 25, 2010 9:10 PM

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The MSE forums are here: http://social.answers.microsoft.com/Forums/en-US/category/mse

Were you running Microsoft Security Essentials?

If so:

Start here - https://support.microsoftsecurityessentials.com/

and select the link that says - I think my computer is infected - and then select the support option for phone (or email if phone is not offered for your region)

Or for email support in English: https://consumersecuritysupport.microsoft.com/eform.aspx?productKey=pcsafetymalware&ct=eformts&supportLinkeformts=E-mail

If not:

If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.

-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

Saturday, September 25, 2010 9:53 PM

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