Validation status "genuine" but program won't install RRS feed

  • Question

  • Hello

    I have a problem installing the MS video screensaver. The setup wizard gets to the validation stage but then reports "Installation Interrupted - the installation was interrupted before the Video Screensaver could be installed..."


    At the same time a "Windows Validation Error" window appears stating:


    "Unknown error encountered during Windows validation. The validation service is unable to determine whether your copy of Windows is genuine. Please validate again. If additional attempts result in validation errors you may want to try again later"


    Hitting the "validate again" button results in a successful validation. But trying again to install the program results in the same problem.


    The daignostic site reports all is OK. Diagnostic report below.








    Diagnostic Report (1.7.0066.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-X6JKM-G3C24-K2QYW
    Windows Product Key Hash: hgilwO0syBfJYWJqlYGOlfrw/B8=
    Windows Product ID: 76488-OEM-2211906-00839
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    CSVLK Server: N/A
    ID: {ED656476-B678-4761-9DB8-820B5E9A4EC0}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ED656476-B678-4761-9DB8-820B5E9A4EC0}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K2QYW</PKey><PID>76488-OEM-2211906-00839</PID><PIDType>2</PIDType><SID>S-1-5-21-391836633-2094754198-3549407104</SID><SYSTEM><Manufacturer>DIXONS</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050909000000.000000+000</Date><SLPBIOS>DIXONSXP,DIXONSXP</SLPBIOS></BIOS><HWID>63613D870184406D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Advent</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Saturday, January 5, 2008 11:35 PM


All replies