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    Hello katiebeahigham,

      This forum is for the support of Validation (Non-genuine) issues.

      From your post, I can not tell if your issue is Validation related or not (actually, because of the two word description of the issue, I can't tell what your problem is at all).

      If your issue is Not Validation related, please post in one of the Windows 7 Answers Forums: http://social.answers.microsoft.com/Forums/en-US/category/windows7

      If your issue is Validation related, download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

     

    Thank you,

    Darin MS
    Tuesday, August 3, 2010 7:09 PM