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Windows 2008 Build 6002 This copy of windows is not genuine / attached are WGA results, etc. RRS feed

  • Question

  • Running Windows Server 2008 Standard SP2.

    Message in bottom right-hand corner of screen says :-
    Windows Server(R) 2008 Standard
    Build 6002
    This copy of Windows is not genuine

    Windows activation Control panel says
    This copy of Windows is not activated. Click here to activate Windows now.

    Running this gives
    Windows Activation  Error
    A problem occurred when Windows tried to activate. Error Code 0x80070426
    For a possible resolution, click More Information

    This gives
    Code:
    0x80070426

    Description:
    The service has not been started


    =============================================================================

    Ran WGA tool which returned the following result

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: N/A, hr=0x80070005
    Windows Product Key Hash: N/A, hr=0x80070005
    Windows Product ID: 55041-222-4636144-76717
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.0.6002.2.00030110.2.0.007
    ID: {A6FE855F-0804-4D27-8686-56AB89587213}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Server (R) 2008 Standard
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Disabled
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Disabled
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Disabled
    Script ActiveX controls marked as safe for scripting: Disabled

    File Scan Data-->
    File Mismatch: C:\Windows\system32\linkinfo.dll[Hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A6FE855F-0804-4D27-8686-56AB89587213}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00030110.2.0.007</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-222-4636144-76717</PID><PIDType>6</PIDType><SID>S-1-5-21-2574047361-715056781-1455050674</SID><SYSTEM><Manufacturer>Microsoft Corporation</Manufacturer><Model>Virtual Machine</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080002 </Version><SMBIOSVersion major="2" minor="3"/><Date>20060222000000.000000+000</Date></BIOS><HWID>A8333507018400DA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: LAAAAAEAAgABAAEAAQAAAAAAAQABAAEAJrK0v3gkJGbmtzhK4ALy9HDAwA4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      FACP   A M I   OEMFACP
      OEMB   A M I   OEMBIOS

     

    Tuesday, June 29, 2010 2:43 PM

Answers

  • Hello stefantitian,

      I normally support consumer level products so I don't have much experience with Non-genuine servers.  However, the core of your issue appears to centers on the line in your Diagnostic Report that reads:

    "File Scan Data-->
    File Mismatch: C:\Windows\system32\linkinfo.dll[Hr = 0x80070002]"

    (NOTE: The below steps were developed for Windows Vista and have not been tested on Windows Server 2008.  You may need to adjust the steps to compensate for any differences between Vista and Server 2008)

    This means the file has been Tampered, Modified or has become Corrupt. Windows see this as an attack to bypass it's Licensing security.


    To resolve the issue, you need to either repair file .
    First try repairing Windows using System Restore:
    1) Reboot Windows into Safe Mode
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    5) Click the "Next" button.
    6) Reboot back into Normal mode

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.


    1) Login to Vista in Normal Mode 
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select 'Run as Administrator'
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.


    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact WGA support at http://support.microsoft.com/gp/contactwga or reinstall Windows.

     Hope that helps,

     


    Darin MS
    Tuesday, June 29, 2010 9:40 PM