Hello again Chris,
This is the email I have received before making the three way call I have described in detail before:
Thanks for contacting Microsoft. This is Laurence Supervisor from Microsoft Store Sales NA and it was a pleasure assisting you! This is a follow up only about your
Surface Pro 4, please be informed that the order was not successfully placed. No charges was made under your account, please call your bank and inform them that the order was not completed. You can refer to our
service request number [1329250326] as reference to our interaction. If you have any further issues or inquiries, regarding this request, Please feel free to contact us Monday through Friday between 5 a.m. and 7 p.m. Pacific Time (excluding
holiday). Thank You !LaurenceHarvey SantosMicrosoft Store Sales NA | Supervisor
The problem is that what LaurenceHarvey Santos is saying is not true and I have already had a conversation with Microsoft after that one which I have described in detail
above. I have also mentioned the names "Ken R" and "Jeff V." as well as the time of the phone call which was Sunday (28/02/2016) at 19:53 UK time. I wish somehow this telephone conversation could be reviewed by Microsoft as it was a three
way conversation between me, my bank and both "Ken R" and "Jeff V. It was the most appalling, ignorant and unprofessional customer service that should be truly embarrassing for Microsoft.
