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Validations issues. Can't even access Start menu to fix. RRS feed

  • Question

  • I am having a validation problem with Vista. Recently I registered my laptop with the security software that Gateway provided. Trend Micro etc... Then I was getting error pop-ups from Microsoft\Vista. It was recommended that I run a check disk. After over 24 hours!! of running the check disk, the screen went blue and a Stop message came up on the screen. It sat and sat.

    I re-started, now at the end of logging on it brings up a prompt stating the version of Vista may not be valid and gives me the option to close or validate online. When I validate online it reads that a change has been made or a program was added.....and it gives me instructions on how to fix through the start menu.

    The thing is I can't even get to my desktop or start menu to try and fix. Is there any way to fix this? Please help.
    Monday, September 15, 2008 1:49 PM

Answers

  • Hello SolDog,

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Thank you,


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Saturday, September 20, 2008 12:04 AM
    Monday, September 15, 2008 9:56 PM