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unable to validate windows after reformat... RRS feed

  • Question

  • after reformatting my computer due to viuses, i am unable to validate my windows. it keeps saying that the product key has already been activated, which is true because i have already validated my windows once before i had it reformatted. my computer is self assembled and have no manufacturer cd etc....but im sure its a genuine copy of windows as i bought it frm a reputable software shop...
    is there anyway for me to solve my problem??
    Tuesday, March 13, 2007 1:09 PM

Answers

  • Hello Wangjj,

      I beleive when you say Validation, you mean Activation as in Product Activation. Unfortunetly, these forums are for Windows Genuine Advantage issues and your question is out of scope of our support. But I do suggest trying to Activate using the 'Activate by Phone' method.

    How to activate Windows XP by phone
    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
      Or, click the Windows Activation icon in the notification area (aka system Tray).
    2. Click Yes, I want to telephone a customer service representative to active Windows now.  
    3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.
    4. When activation is completed and you receive the following message, click OK.
     "You have successfully activated your copy of Windows". 


    Thank you,
    Darin Smith
    WGA Forum Program Manager

    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Tuesday, March 13, 2007 8:23 PM

All replies

  • Wangjj,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, March 13, 2007 4:27 PM
  • Hello Wangjj,

      I beleive when you say Validation, you mean Activation as in Product Activation. Unfortunetly, these forums are for Windows Genuine Advantage issues and your question is out of scope of our support. But I do suggest trying to Activate using the 'Activate by Phone' method.

    How to activate Windows XP by phone
    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1. Click 'Start', point to 'All Programs', point to 'Accessories', point to 'System Tools', and then click 'Activate Windows'.
      Or, click the Windows Activation icon in the notification area (aka system Tray).
    2. Click Yes, I want to telephone a customer service representative to active Windows now.  
    3. Follow the steps in the Activate Windows by phone dialog box, and then click Next.
    4. When activation is completed and you receive the following message, click OK.
     "You have successfully activated your copy of Windows". 


    Thank you,
    Darin Smith
    WGA Forum Program Manager

    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Tuesday, March 13, 2007 8:23 PM