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will not accept product key RRS feed

  • Question

  • Got through the installation process. Went to activate but will not accept my product key. It did activate me for 15day trial subscription. I purchased a full subscription. This is the 2nd time I have used 1 care first experiance was good so try again with new system just purchased. Is there a phone number to call for help?? This is frustrating...

    Thanks, Bill
    Thursday, January 8, 2009 12:16 AM

Answers

  • If it accepted the key, your subscription may have been started.

     

    Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com

     

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare please contact support.

    If you are still getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Thursday, January 8, 2009 1:52 PM
    Moderator

All replies

  • Hello Bill, did you get an "invalid product key" or "product key already in use" message?
    Jim
    Thursday, January 8, 2009 12:23 AM
    Moderator
  • The message says invalid key. We have tried many different keys replacing I's with 1's but still no luck.

    Thanks,

    Bill
    Thursday, January 8, 2009 12:26 AM
  • Hello Bill, you will see "invalid key" when a letter or number is entered incorrectly. Viewing the key with a magnifier might help. If you can't sort it out support should be able to help. Send an e-mail with One Care in the subject line to jrap107@msn.com and I will help you contact support.
    Jim
    Thursday, January 8, 2009 12:59 AM
    Moderator
  • It actually accepeted the key once but then went back to entering the product key section. I will try a few more times. I cant belive there is not a number to call readily available.

    Thanks
    Thursday, January 8, 2009 1:08 AM
  • If it accepted the key, your subscription may have been started.

     

    Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com

     

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare please contact support.

    If you are still getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Thursday, January 8, 2009 1:52 PM
    Moderator