locked
OCSetup.exe - Application Error The Application Failed to Initialize Properly (0xc0000006) Click OK to Terminate RRS feed

  • Question

  • I cannot even get my computer to load my newly purchased CD ROM.  The drive whirrs for a while, and then I get the error message shown in the Subject.  If I try to get into the "D" drive from "My Computer", the same thing happens.  I am running Windows XP, Home Edition.  I just uninstalled Norton Utilities 2005, and so now have no anti-virus protection.  Am sending this from another machine.  Advice welcome!

    Saturday, October 20, 2007 3:30 AM

Answers

All replies

  • Hello Vincent, try running the Norton Uninstall tool http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 , then install One Care. If the error persists, you can install from the One Care home page - http://onecare.live.com/standard/en-us/default.htm then use the product key from your CD to activate your subscription. If you are still unable to install please post back or contact support. To contact support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1183038&SiteID=2 

     

    Saturday, October 20, 2007 1:50 PM
    Moderator
  • Thanks, JimR1.  I just seem to have to go to the One Care home page to install the program.  This is true for both computers I have so far installed One Care on.  (One to go.)  Thanks again.  DonVicente

    Saturday, October 20, 2007 6:01 PM
  • Please help this is not helping me, i seem to have the same issue which appears to be kinda rare.  I cannot even install the 90-free trial i get error code 0002-8007007B.  This stinks just bought the product and would like to give it a test run!

     

    Thursday, August 28, 2008 12:44 AM
  • The subject error indicates that you are trying to install on an unsupported operating system. Error 002 is an initialization error, meaning that the installer can't even start.

    What operating system are you trying to install on? Is it fully patched via Windows Update and is it XP SP2 or later, 32 bit or Vista?

    -steve

     

    Thursday, August 28, 2008 2:39 PM
    Moderator